2 guests

1 bedroom

1 bed

1 bathroom

Feversham House

in York

4.29

(160 Reviews)

If you’re looking for a luxury stay in the city of York, The Feversham has style and class in abundance. Beautifully designed, the full apartment has premium furnishings and a high standard finish. You’ll have full access to the apartment which includes a kitchen, open plan living and dining area, king bedroom and shower room during your stay making it perfect for couples retreats and solo adventures.

Trip Details

The Space
The open plan living and dining room is packed with character. Light floods in from the tall window which amplifies the feeling of spaciousness. Rich colours and textures are added through the furniture and soft furnishings. In the living area, the burnt orange, velvet chair compliments the matching cushions on the grey sofa tying the whole look together and bringing warmth to the space. Perfect for relaxing, you can lay back on the sofa and get lost in a good book. In the winter months, turn on the fire and enjoy a cosy night in front of the TV.

The dining area includes a white dining table and teal coloured, velvet chairs. A statement tapestry hangs above bringing drama to the room. This spot is ideal for laidback breakfasts following lazy mornings and evening meals after busy days in the city. Whether you’re ordering a takeaway or you’ve prepared a meal in the kitchen, you’ll enjoy socialising with your loved one over a delicious meal at The Feversham.

Head to the kitchen and you’ll find a modern and unique space. With high shine cabinets and copper looking worktops, there is an undeniable cool vibe. Both practical and stylish, the kitchen is fully equipped for self-catering stays. There is an oven, hob, microwave, toaster, kettle and fridge as well as a dishwasher, washing machine and dryer. For the ultimate morning coffee, The Feversham has a coffee machine so you can start your day right!

The bedroom has pops of blue and mint green to create the ultimate tranquil space. Boasting a comfy king size bed with premium bedding and linens, you’ll enjoy your nights sleep at The Feversham. There is ample storage for your belongings as there is a wall of mirrored wardrobes. Finishing decorative touches include a wall tapestry and matching bedside lamps.

The bathroom features a spacious walk in shower, WC and basin. With subtle retro patterned flooring and large wall tiles, the space is modern and clean.

Host & Stay are committed to our owners that their homes are protected during guest bookings. For this reason, we require all our guests to transfer a Damage Deposit (refundable, subject to an administration charge) or, to purchase an Accidental Damage Waiver which will cover you for up to £500.00 of accidental damage during your stay.

Neighborhood
Placed perfectly half-way between London and Edinburgh, York is a stylish hotspot with more attractions per square mile than any other destination in the UK. Discover over 30 world-class museums as well as hidden attractions off the beaten track. Enjoy amazing restaurants, bars and pubs along with independent boutiques and big-name stores.

From the ancient walls of Roman York to the grandeur of Georgian York, the city is packed with history and charm. Explore The Shambles - a cobbled street which is lined with Elizabethan buildings – where you’ll find a mixture of shops and eateries. Be amazed by the 7th century York Minster and the stunning views from the Central Tower which leads to the highest point in the city.

Step outside of the centre and you’ll uncover a haven of woodland and moorland. The beautiful Yorkshire Dales, North York Moors and Wolds are right on the doorstep so you can enjoy long walks in the countryside.

If you fancy venturing further afield, Leeds is easily accessible via the A64. Alternatively, you could hop on the train and be there in around half an hour. Harrogate can also be reached easily by rail in under 40 minutes.

Getting Around
The Feversham is a short 10-minute walk from York city centre so getting around can be done on foot very easily.

York train station is less than a mile from the apartment and has direct routes to Leeds, Harrogate, Manchester and London.

There are plenty of bus routes throughout York and these cover the city centre, suburbs and many surrounding villages within the City of York.

  • Bed linens
  • Carbon monoxide detector
  • Cleaning Disinfection
  • Coffee maker
  • Cookware
  • Dishwasher
  • Dryer
  • Enhanced cleaning practices
  • First aid kit
  • Free parking on premises
  • Hair dryer
  • Hangers
  • Heating
  • High touch surfaces disinfected
  • Hot water
  • Internet
  • Iron
  • Kettle
  • Kitchen
  • Laptop friendly workspace
  • Microwave
  • Oven
  • Path to entrance lit at night
  • Refrigerator
  • Shampoo
  • Smoke detector
  • Stove
  • Suitable for children (2-12 years)
  • Suitable for infants (under 2 years)
  • TV
  • Toaster
  • Towels provided
  • Washer
  • Wireless Internet

Guests have access to the full apartment and the keys are accessed via a secure key safe and full details will be provided shortly before your arrival date.

There is one designated parking space at the property for The Feversham. Please note, this may not be suitable for larger cars.

Check-in: 16:00

Checkout: 10:00

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From the guestbook

4.29

(160 Reviews)

Diane

16/06/2024

Location and homely feel<br/><br/>Damp smell in bathroom

Carola

08/06/2024

Super clean and nicely decorated place with nice finishing touches. Kitchen was very well equipped, appreciated the nice big shower. Free car parking is a great bonus in York. The location couldn't be more central and yet it is very peaceful.

Aileen

26/05/2024

Location super for city.<br/>Good kitchen facilities<br/>Booking.com were very helpful in trying to sort out problems<br/><br/>Dirty duvet but hotel did replace next day but with a winter tog rating in May in UK<br/>Cracked dangerous mirror in bedroom, did not like hosts response<br/>Fire door was blocked with junk and its existence not even mentioned since it was at back of a sliding wardrobe.<br/>We requested no feathers but there were 6 feather cushions in lounge and bedroom

Lora

23/05/2024

Superb location - just off Goodramgate near one of our favourite restaurants, and our favourite part of York centre. Under 5 min walk and you are in the thick of things re shops and pubs etc, however, still super quiet location and nice to look out and see the city walls.<br/><br/>Nothing really, but if wanting me to really pick then:- <br/> <br/>Bed could do with a proper headboard as your pillows fall through the space <br/>Bedroom mirror in wardrobe had a big crack in it, worried it was going to fall out when opening the sliding doors <br/> <br/>Again nothing major at all it was lovely apartment, wouldn't stop me booking again.

Jones

24/04/2024

Fletcher

15/04/2024

Laura

12/04/2024

Awesome location and view of the walls of York

Philip

12/04/2024

Great location and great apartment with a very convenient parking space. Just make sure to read the small print as buried there is a £10 admin fee for the damage deposit. You pay £250 but get £240 back. Hard to spot being buried in the small print. Otherwise all great.

Lee

01/04/2024

Location<br/><br/>Nothing

Alison

24/03/2024

Kate

20/03/2024

The location was very central, clean and relaxing. It was a real treat drawing the curtains in the morning to see the grass surrounding the city walls covered in daffodils. The shower was great and the check in process very easy. I also loved the fabrics in the flat. Lovely blinds and cushions. There weren't too many rules for check out either which l liked. I've stayed in places before where there are so many processes to go through before final check out that it gets a bit stressful. I didn't really want to leave.<br/><br/>It was pretty much perfect except for the terrible tea towels ?. They left a wealth of fluff on everything.

Jacinta

19/03/2024

Kevin

04/03/2024

Close to centre of town, not to far to shops, bars and cathedral, took a nice walk along the wall around the town<br/><br/>Our room was up 4 flights of stairs which is no good for elderly people with disabilities, I would definitely not recommend this property for anyone elderly or has disability issues

Julie

17/02/2024

Clean apartment, Excellent location<br/><br/>No storage, the large double wardrobe seemed to be full, stepladder in there & had a small hanging space with 3 hangers, no shelves. No hooks on back of doors or even in the bathroom for towels etc. lack of plug with a mirror for hairstyling, so very disappointing!!!! Bed was too soft & on the small side, the outside corridors were abit untidy with lots of bits on the carpet & there was stains outside our doorway.

Chloe

15/02/2024

Was very homely<br/><br/>No lift so wouldn't be accessible for all....

Pauline

11/02/2024

Location ….<br/>Pictures were nothing like advertised<br/><br/>Hygiene

Rachel

28/01/2024

Really nice flat just outside of the historical centre of York. Perfect location to walk to all the attractions and Shambles etc. flat was well equipped and very cost with the fire

Brenda

29/12/2023

Convenient to the centre of York x right by a big supermarket<br/>Comfy bed and lovely and warm<br/><br/>Only small faults..big kitchen but not a lot of crockery x utensils. Has a big dishwasher but cannot fill it as hand washing is needed because there’s not enough bowls, cups etc<br/>Also not enough shower gel and shampoo for the length of our visit

Jenny

22/12/2023

I was quite put out to be required to pay an 'insurance' against damage when we have had nothing less than an excellent review from Airbnb hosts for more than 10 years. Get real guys, you should accommodate being part of Airbnb, at least in this respect.

Mair

18/12/2023

Really good central location with parking. Nice and clean and quiet.

Duane

12/12/2023

The property location to the city<br/><br/>No tv in bedroom

Wendy

10/12/2023

Freeman

06/12/2023

Cosy and comfortable home from home.<br/><br/>There were some things kept in the wardrobe.

Stephen

30/11/2023

Lee

19/11/2023

Clean and comfortable apartment. In a central location<br/><br/>Nothing- all was good and nothing needed changing.

Caroline

17/11/2023

Great location very warm and comfortable <br/>Supermarket at back of apartments <br/>Lovely kitchen andplenty of wardrobe space <br/>Wills<br/><br/>Would have liked liquid soap in bathroom <br/>Shower wasn’t great and water took ages to go away <br/>When taking off the bedding the quilt had a big yellow stain and did smell <br/>Would have been nice to have been left a proper pint of milk <br/>3 flight of stairs

Johnathon

13/11/2023

I really like the comforting feeling and the location. Parking was great too!<br/><br/>The door lock is a nightmare, the mould in the shower and above the bed isn't very pleasant.

Karen

10/11/2023

Stephen

31/10/2023

Wonderful location for touring the city of York; very close to a grocery store; well-equipped, comfortable, quiet, and secure.<br/><br/>Not as clean as we would have hoped. (After tripping on one of the throw-rugs, we decided to roll them up ad set them aside. When we lifted the rugs, there was a lot of dirt underneath.)

Andrew

30/10/2023

Jane

26/10/2023

Great position in lovely building, just a a minutes walk to Sainsbury and a few minutes into the city, on-looking the city walls. Good parking. Could have been very noisy with surrounding roads but flat looked onto quieter side and secondary glazing worked really well, a peaceful time and slept well. Very well equipped kitchen, and perfect simple coffee machine. Nice comfy sofa. Nice big bed, side lights on both sides, doesn’t always happen! very appreciated! After the drama of the shower and trying to get the fire to work, we settled in and appreciated our stay.<br/><br/>Could not open window in the bedroom. Fire would not work, we’re looking forward to feeling snug on a chilly evening. Shower trap obviously mostly blocked - water poured out over side after a minute of showering. Could not remove the soak away to be able to help unblock, stressful! Got a very impersonal response when got through to report. Major hum from shower extractor reverberated through whole space for a little too long. Front door Yale lock doesn’t shut properly. Just small suggestions - hook of some kind in bathroom to put clothes on would be helpful, bedroom clock needs a battery. Duvet too thin for this time of year but had our own from previous travels.

Christian

17/10/2023

Nice place with everything you need and only minutes from attractions and restaurants

Elizabeth

03/10/2023

Location was great within 5 minuteswalk to city. Apartment spacious with comfortable lounge, dining. Bedroom good size with great storage. Bathroom not ensuite but within apartment, modern and spotlessly clean. Parking very convenient<br/><br/>3 flights of stairs and no lift so had to carry luggage upstairs. Window blind in lounge was broken so it was down all the time.

Qiaozhi

30/09/2023

The room is clean and comfortable, the location is decent, 15 minutes walk to downtown<br/><br/>They have strict checkout policy, I checked out about 30 minutes late they charged me more than the room fee ?, so if you are always on time, you could select this property, otherwise you'd better find another property

Anonymous

18/09/2023

Wendy

12/09/2023

Location was great so close to attractions. 20 minute. walk from station and 2 minutes from Sainsbury supermarket. Lovely setting. Easy checkin.

Kathy

11/09/2023

The location was great, very close to the walled old city& York Minster<br/><br/>The place was comfortable, but the cleaners needed to check that the dishes,oven & shower were clean. I had to wash a lot of the dishes/ cups before use. Wouldn't use the oven or trays as they greasey & not washed.<br/>The floor if the shower was so slippery someone could really hurt themselves which could result in injuries which the rental place would be responsible for! Used an extra towel to prevent sliding & slipping.

Ian

06/09/2023

Lovely and clean spacious everything you need bed very comfortable very quiet no need for taxis everything in on your door step could ask for a better place to stay<br/><br/>Nothing

Lorraine

04/09/2023

Ideally located to walk into the main area of York. Allocated parking which was one of the main reasons for choosing this property. Ideal for a quick stay for us.<br/><br/>In the corridor leading to the flat there was a very unpleasant smell and some rather nasty looking stains on the carpet . The odour was there when we arrived and really did take your breath away. Thankfully, it did not permeate the flat.

Louise

29/08/2023

Fantastic location and immaculately clean. We'd read the car parking space was tight (we have a people carrier) so got the train. Only 1 car parked to the side of our space, so we may have been OK, but not worth chancing if unsure. Everything we needed for a comfortable stay. Clear instructions provided for everything.<br/><br/>Nothing!

Peter

25/08/2023

Very clean lovely top flat perfect for a couple<br/><br/>Can’t fault the flat had everything you need beautiful kitchen and bathroom living room bedroom

Anonymous

22/08/2023

Good location<br/><br/>Was quite dark and the windows didn’t open. Bathroom fan was quite noisy too

Pavithra

16/08/2023

Clean and thoughtful layout.<br/>Perfect location<br/>Convenient parking<br/><br/>Nothing really, it was a little pricey, but I guess that's what you pay for a good place.

Brien

10/08/2023

N/a

Jessica

09/08/2023

Great location and very quiet area, everything you need close by, the apartment was lovely in terms of layout and cosy and has pretty much everything you need.<br/><br/>When we arrived, you could tell the apartment hadn't been cleaned properly. The place didn't smell great and everywhere was dusty, cobwebs in each room. There was mould all over the bathroom tiles and shower head. When you book they will change you extra for cleaning fee and then also a damage waiver so be where. I complained but they were disinterested, which is such a shame as its a great apartment. But I don't think it's fair what you pay and then on top of that you arrived and it's unclean.

Jacqueline

01/08/2023

Heel fijn dat het zo schoon was. En zo stil! Ik vond het aangenaam ingericht. Rustige kleuren, eenvoudig maar smaakvol. Er is veel ruimte voor mijn eigen spullen. De introductie die ik digitaal kreeg, werkte heel goed.<br/><br/>De stoelen zitten niet zo best. De poten van beide eetkamerstoelen zitten los. Het koffie apparaat lekt. Er zijn wat weinig keukenspullen, vooral wat weinig serviesgoed.

John

24/07/2023

Taylor

23/07/2023

Easy to check in and out. Clean, tidy, good location. Great for our first stay in York! I was confused by having to pay the extra deposit?

Pak

17/07/2023

We got multiple emails about sending in the deposit, but no email for checking in until we emailed them the check in day at 6pm. The sofa was very low quality and the seat kept sliding off. It's very uncomfortable and annoying. The matching cushion needed a good wash. The coffee capsule machine leaks if you don't empty out the water tank right afterwards. There are a bit of mould in the shower tiles and shower head. It's a corporate managed apartment, I guess I can't express too much caring of the place. But the location is very good, it's right outside of the city wall.

Pauline

13/07/2023

Really enjoyed our few days here. Great apartment and location. Our first air bnb and won’t be our last

Jonathan

05/07/2023

A lovely home in a great location for a quick walk to the city. Had clear instructions and brilliant communication. <br/>Could not ask for anything more.

Keegan

02/07/2023

Great location - close to the centre, loved the apartment it matched what the descriptions and photos. Highly recommended

Liam

30/06/2023

Great stay in a great location, easily walkable to pubs, restaurants and into the city. Would recommend to anyone visiting York

Pam

29/06/2023

Don' t do what we did and forget to read small print. 25 admin charge and 50 cleaning charge added to quoted price. See other comments re damage charges or deposit. Might be ok for longer stay but we cut our losses and stayed elsewhere.<br/><br/>Request for further 25 damage waiver premium or 250 damage deposit subject to 10 admin charge. Without agreeing to this you do not get access code.. Did try and cancel within 24 hours thro' booking.com who did try to help but unfortunately messages apparently did not get thro' or no senior staff available at host company.

Andy

12/06/2023

The flat was lovely and clean and a great place to stay. The only two things I'd change would be the communication from the host about ID verification/damage deposit which felt excessive and secondly when we arrived finding there was no salt/pepper, no coffee pods for the coffee machine etc. These little things would have improved our stay a great deal. <br/>That said it's a great flat, great location and was easy to access.

Sarah

02/06/2023

Very close to walk into York each day.<br/>Free parking in designated space<br/>Sainsburys was right next door, which was really convenient.<br/>The apartment was a good size and well equipped <br/>Easy check in and check out with no contact. I just used a lock box<br/>Nice and quiet even tho was by a main road through York as its set back.<br/><br/>Door was bit dodgy, didn't look locked unless locked with a key.<br/>Wardrobe door was incredibly stiff to open and close.<br/>Funny smell in the corridor like petrol and the carpet was very worn.

Sharon

24/05/2023

Lovely accommodation, very clean. Like home from home. Perfect location 5 minute walk to the city centre and bars and restaurants. Free car park space.<br/><br/>4 flights of stairs wasn't the best, my mums over 70, and struggled slightly. <br/>The insurance you have to take out should be made clearer when booking or added to the price.

Petero

20/05/2023

Spaciousness for a one bed apartment.

Daniela

15/05/2023

El departamento es hermoso, muy amplio y comodo. Esta muy bien equipado, tenes para usar lavarropa, lavavajilla, plancha para la ropa y secador de pelo. La ubicacion es perfecta; frente de la muralla, a pocas cuadras del centro, en frente tenes un Sainsbury's grande y la zona es muy tranquila. Ademas hay radiador en todos los ambientes que uno mismo puede prender y apagar a su gusto (no estan programados).<br/><br/>- El seguro que te obligan a pagar (aca es cuando debes leer la letra chica, vayan hasta bien abajo de la publicacion y lean todo!) si bien te dan dos opciones de seguro, el carisimo -segun ellos reembolsable- y el barato -no reembolsable- no fue agradable ver como te lo solicitan y como te lo imponen. Lo primero que vimos al entrar fue algo "roto" o fuera de lugar en la cocina y lo informamos de inmediato por si nos cobraban algo extra que no cubriera el seguro barato que pagamos. <br/>- Lo malo con respecto al depto es que es por escaleras: 3 pisos, no habia detergente para lavar una tasa por ejmplo (si pastillas para el lavavajilla) y el placard es grande pero solo podes usar la mitad ya que la otra parte esta sucia y desordenada con cosas del lugar).

Rob

13/05/2023

Lovely place to stay, clean and comfortable. Very responsive. Please be aware there is an extra deposit charge on toip of the listed price of £25. or a £10 fee with a £250 deposit. This should have been communicated before booking in my opinion.

Emily

10/05/2023

Brooke

08/05/2023

Great location and quiet flat. Felt like it was private and spacious. Loved the kitchen. Bed was comfortable. Cleaners showed up right at 10AM as I was walking out the door so that felt very awkward but there was plenty of warning that check out was at 10AM - just felt like a third wall was breeched based on how punctual they were. Overall it was a great place for a solo trip and was comfortable. Oh and the shower was great!

James

28/04/2023

Breakfast not included but a nice kitchen with grocery store right behind the property. <br/>The location was fantastic!! It was a very short walk to the walls of York. We loved the town! We walked everywhere and loved it!!<br/><br/>The exhaust fan was disgusting. Filled with fuzz and dust.

Paul

23/04/2023

Apartment was a stones throw from the busy side of the city. Right next to Monks Bar entrance to the historic wall. Perfect for anyone looking to explore York. Only a 20 minute walk from the train station and 10 minutes to the Shambles. Bars and restaurants all a ten minute walk. Would definitely stay here again when we visit York in the future.

Jason

21/04/2023

Great place in York. <br/>Fantastic location. <br/>Parking space handy as otherwise expensive. <br/>All the apartment you’ll need for a long weekend break!

Beverley

14/04/2023

Lovely little apartment that is a small walk to the city walls and the city centre. I was impressed with all the amenities everything that you would need for a little break away. Very attentive with the coffee pods and small toiletries they were a little bonus ?

Harry

31/03/2023

My wife and I had a lovely stay in the flat - it was a stone’s throw from the city walls, and so very easy to walk into the city for an evenings drink or for dinner, but still very quiet and peaceful. The flat was lovely and cosy, and everything was as described and photographed. <br/>The kitchen was well stocked, and the sofa and bed was very comfortable. The flat was left very clean and clutter free for when we arrived, and we settled in straight away. <br/>We had a fantastic stay here, and look forward to returning when we can! Cannot recommend this place highly enough, and will certainly be using Host and Stay for any future bookings where possible!

Megan

19/03/2023

From start to finish an amazing experience. Our first time in York and it’s a perfect location to walk into the centre. The room was so homely and cosy which made the stay even better. If you struggle with stairs then maybe not best to stay here but was no issue for us. For anyone visiting York I would definitely recommend staying here

Emma

17/03/2023

lovely flat and handy parking included. nice and modern and had everything we needed<br/><br/>There was webs on ceilings and bathroom fan very dusty! Also sofa arms and back dusty , generally areas not immediately seen were a bit grubby, back of bathroom door mouldings also dusty.

Daniel

07/03/2023

The apartment was very well located and appeared as described. It was very spacious and clean. There were plently of quality local bars and restaurants as well as a supermarket on the doorstep.

Jessica

24/02/2023

Close to city centre. Clean and presentable inside the flat. <br/>Would only be made perfect if there was a later checkout than 10am.

Carrie

29/01/2023

We had a lovely time in York this weekend. <br/>The space was clean, cool, tidy, just as the pics suggested. <br/>The location is really convenient and instructions were super clear/ coherent. <br/><br/>I would say the only disappointment was that the host requires a deposit fee after booking which seemed a shame - I would have rather have costs like these included in the main fee. <br/><br/>The communication to pay this was also quite demanding / not very friendly in tone with warnings without notice etc. <br/><br/>I also received an email agresively telling me i've not paid my deposit yet (which I had indeed paid!). An apology was given - but still, I cant help thinking the whole experience was quite dramatic and not great customer service. <br/><br/>On leaving we got a text saying leave by 10am or there will be a fine... <br/>We adhered to all but i wouldnt be booking through this company again as it goes against the friendly community spirit as per the other hosts on this platform.

Vicki

23/01/2023

The apartment was lovely and really well equipped, it was nice and clean too. Great location and only a short walk to all the shops, cafes and restaurants. One drawback was the parking space it is extremely tight and we only have a small/medium golf sized car even though it says on the listing it is suitable for a small to medium car there really isn't enough room either side when vehicles are parked to get out of the car easily so I would say that it's only suitable for a micro car and a gymnast. The only other thing was the flat was like an icebox when we arrived and it took a good few hours to warm up but the heaters were good once they got going. Also the Christmas tree and decorations were still up on 21st January?

Jonathan

18/01/2023

Great location and a nice place

Kerrie

15/01/2023

Great location

Leah

13/01/2023

Had a lovely stay in the apartment, very cosy and well equipt. A small walk to town and to sainsburys so very convienien location and als has parking for a small or medium car as advertised. Host was very reponsive and helpful, building was easy to get into. One item to note is when putting the location into gmaps it takes you into the sainsburys car park and not to the location which is next door outside the car park walls (I came from Leeds so it brought me in this way) What you want to do is ignore the satnav when it tells you to go right into the car park and take the next right for "Cloister Walk". That was the only thing and was the cause of maps. Really enjoyed our stay and would go again.

Frances

08/01/2023

Central location, warm clean flat. Well equipped and attractive furnishing. iIt was a quiet location - shops and restaurants close by.<br/><br/>The entrance to the building and stairs we dirty. There was building work going on in some flats but - no apparent effort to clean it up. in addition we didn’t need reminding so frequently when we were to leave.

Louise

08/01/2023

The directions to find the apartment were clear and easy. The entrance and common areas were disappointing but the apartment was clean and presented well. Tea, coffee and milk were provided along with clean towels and shower gel. <br/>The space was a little smaller than it appeared on the photos but was more than adequate for the two night stay. It was a great location and a short walking distance to the city walls as well as the city centre itself.

Steve

04/01/2023

great location , perfect size for two ,<br/><br/>the only negative would be carting the day’s shopping up to the top floor , loaded up like a mule , lol

Andrew

04/01/2023

The accommodation is in a good location, easy to walk everywhere.<br/><br/>The host services were unhelpful and rude. The concealed charges in the booking, including and admin fee of £10 to handle the deposit that took over a week to be refunded, this despite indicating the deposit will be refunded upon check out. When we pointed out the issue with the payments, they failed to reconcile the issue, despite Booking.com providing advice that they need to. We ended up receiving compensation for this issue through booking.com directly. The issue could have been easily resolved, but they clearly didn't want to fix the issue. Speaking to booking.com, they indicated there had been many complaints about the same issues. The accommodation provider also sent way too many messages via text and email, which at times felt too much, and example of this was an SMS sent at 8am, reminding us that the check out time was 10am. Sometimes it is the simple things that make all the difference, and the very basics were not met in terms of customer service. The kitchen was also lacking some of the basics that you would expect to find in an apartment like this.

Jade

27/12/2022

Good place to stay for short stays. Wouldn’t recommend for longer stay. Apartment was centrally located and right next to shops. Loved the electric fireplace. There was no basics such as salt, pepper oil ect.

Bethany

22/12/2022

Lovely little apartment, very clean and cosy and perfect location. 3 min walk to the centre of York! <br/>The apartment block could’ve been a bit cleaner, but the actual flat was lovely. Could’ve provided a few more tea bags and milk and toilet roll. <br/>Parking spaces are very tight but we managed to fit an estate car in okay.

Lesley

16/12/2022

Property was lovely.. but.. (see below)<br/><br/>What should have been a lovely long weekend to celebrate my 60th birthday was marred by the fact that it was hidden in the booking (so much so that it had to be searched for) that upon arrival I would have to pay £250 against any damages but would be returned to us when we left.<br/><br/>Wasn't the case though.. why ?.. well, that's because 2 weeks BEFORE we were to arrive I received an email from Host & Stay (the owners of the property I assume) advising that we would have to pay £250 immediately as a damage waiver fee and this wouldn't be returned back to me until 14 days after departure !!<br/><br/>Or, pay £10 non returnable insurance (or so I thought, obviously I missread this)<br/>I opted for the £10 insurance.. no, £260 was taken from my account ..<br/><br/>As this was in no way part of any agreement that I had with booking.com, I was really angry.<br/><br/>Tried to contact booking.com with my concerns, no joy !!<br/><br/>Although the £250 that is stated on booking.com was anything but clear (was pointed out by Host &Stay and also agreed that it was not transparent on the booking.com website) at the time of booking, this is what I should have paid with the terms I unwittingly agreed to.<br/><br/>If you book with booking.com please be aware that if they are acting on behalf of Host & Stay you will have to pay the damage waiver fee, and that they will hold your money for 28 days, including the period where you are not even using the property !! Unbelievable..<br/><br/>This is a SCAM in which to have your money in their bank account accruing interest because anything less than 28 days = no interest.. AND unfortunately they can't return any of this money earlier as SUPERHOG is the business who does the financial transactions not Host & Stay.. but peace of mind maybe on the horizon as they are each blaming each other for their inability to discuss fairer terms for the customer<br/><br/>I will not be using booking.

Laura

04/12/2022

Cosy and comfortable.<br/>Kitchen had everything we needed.<br/>Nice festive decorations.<br/>Bed was great.<br/>Perfect location.<br/><br/>WiFi is terribly slow. <br/>Top floor apartment which may be an issue for some. I didn't notice a lift.<br/>No reflection on the property itself, but the communication from the management prior to arrival was too much. Constant nagging to pay £10 admin fee (which you aren't told about at booking) and also to pay £250 (!!) deposit which isn't just held on the account, but actually taken. I imagine they won't be as efficient at returning it as they were for asking for it.

Suzy

02/12/2022

Very cosy and very clean little apartment in a great location.

Margaret

26/11/2022

location<br/><br/>apartment was cold and the wi fi was intermittent

Lydia

13/11/2022

Really lovely stay in a fantastic location!

Stuart

06/11/2022

i preferred this property to a b&b or hotel as you have a little apartment and plenty of facilities even a washer/dryer and dishwasher and cooker and fridge freezer.<br/><br/>tight parking spaces.

Claire

04/11/2022

Sophie Kate

27/10/2022

A nice flat, cozy and with really nice furnishings and general design of the space. The location was really brilliant, an easy way to get in and out of the centre. <br/><br/>The coffee machine didn’t work (wrong pods were left so we couldn’t use it and also leaked water everywhere) so we had to buy some instant, there wasn’t enough tea to last us. Enough tea and coffee for the whole of the stay would be something I’d generally expect with an air bnb. The parking space is fine for a small car like ours, but larger cars would struggle. <br/><br/>Check in was easy and any communication was informative and polite, however I found having send a picture of my ID a little excessive.

Diane

23/10/2022

Everything you need in the apartment. very clean and welcoming. would definitely book again. A real home from home.<br/><br/>Location! Clean! Spacious! Comfortable!

Yvonne

23/10/2022

Lovely, cosy modern flat. Walking distance to most attractions in the heart of York. Ideal for a couple or good friends who don't mind sharing a bed. The bed was very comfortable, pillows perfect.<br/><br/>No lift. Its non smoking so if your a smoker you have to go down 3 flight if stairs. Not a problem for myself.

Toni

17/10/2022

The apartment is in a fantastic location, clean and comfortable. Everything you need is there. Nice and modern but also cosy. Parking is a bonus<br/><br/>We didn't appreciate being locked in the apartment as the lock jammed, we were concerned that if there was a fire we wouldn't actually be able to get out. Upon phoning the helpline, we were told it wasn't an actual problem because after half and of trying we managed to unlock it! They said they wanted it sorting before the next guests, how about looking after the guests that were already there? The communal areas are disappointing, as its the first impression, it wasn't a good one.

Nicholas

05/10/2022

Excellent location, well equipped.<br/><br/>Could do with clothes hangers

Tina

28/09/2022

The property is in a great location, very close to the Minster and the Shambles. Everything is in walking distance. The property is warm and comfortable, very well equipped. Arrival was easy with great instructions. Lots of lovely pubs and attractions very close by. Didn't need to drive anywhere all week.<br/><br/>The car park space is very small. No space to get in the doors if someone parks next to you. Not told how small it is until after booking.

Dominic

10/09/2022

Great location easy walk into town<br/><br/>Sofa uncomfortable even for short periods of time

Rebecca

05/09/2022

lovely and clean. stones throw away from the city walls and york-minster. very quiet top floor apartment

Ian

01/09/2022

the location was brilliant <br/>the property was very clean and comfortable to stay in<br/><br/>nothing

Beth

13/08/2022

Grover

11/08/2022

Helen

06/08/2022

Lack of coat hangers which there was only 1,shower tray filled up very quick which suggests the tray may need unblocking

Valerie

04/08/2022

Nichola

31/07/2022

Property could have done with a lift.

Allan

17/07/2022

Location is excellent for central York. Parking is easy although the space is very tight.<br/><br/>The flat had not been properly cleaned.

Peter

11/07/2022

location is spot - 5 minutes walk into city centre<br/>comfy bed<br/>good shower<br/>kitchen is ok for a weekend break but lacks some additional cookware <br/>easy check in and out<br/>parking space provided<br/><br/>no coat hangers provided so had to live out of our suitcase - seems a very basic thing not provided - I’ve never had to take coat hangers on holiday with me. <br/>other peoples clothes in the wardrobe <br/>big cobwebs all over the bathroom<br/>emergency fire exit blocked by random stuff not required for us to stay there

Guillermo

01/07/2022

ubicación perfecta y el departamento muy limpio, cómodo y con linda vista

Andy

30/06/2022

Fantastic little apartment in an nice looking old building with a very modern feel. Spotlessly clean and very comfortable to stay in with old the living commodities you could need. <br/>Superb location with a supermarket 2 minutes walk away and also not even 5 minute walk in to the city centre. <br/>Will definitely be staying again

Andrew

24/06/2022

no issues parking spaces small but our golf fitted in no probs, i could gt a bigger car in. very close to city gate, 2mins walk, sainsburys at the rear, access to sainsbury carpark through a small gate. shops, cafes resturants all within 2mins walk/ washing machine/dryer, dishwasher, good shower, instant very warm water, large shower, coffee nespresso machine<br/><br/>top floor flat but very quiet didnt hear anyone else, very quiet. sainsburys at the rear with gate via carpark.

Dan

05/06/2022

Ana

02/06/2022

Great little apartment and in a perfect location, very comfortable with all the amenities you need.<br/><br/>Nothing we can think of.

Linda

28/05/2022

Good location for the city centre.<br/>Walking distance to local restaurants and pubs<br/><br/>The stairs. If we knew it was onth top floor.<br/>Would have made a difference to the booking

Wu

09/05/2022

The bed was very clean, the kitchen was very functional, and the location was great.<br/><br/>During the first two days of living in the house, there were many large flies flying around the house every day, and I had to chase away or kill many large flies every day. I only took two photos.

Rosie

02/05/2022

- Great location. <br/>- Warm and comfortable.<br/>- Access wasn’t as difficult as we thought (after reading previous reviews).<br/>- Neighbouring apartments can be heard very easily, doors shutting/voices/moving around etc. <br/>- Constant emails/messages throughout our stay were a bit annoying.<br/>- Verification process (passport/driving license) is excessive. <br/>- Quite expensive but a great stay nonetheless and would stay again.

Roza

26/04/2022

Small, cosy flat with warm feeling to it, perfect for couples. Love the interior design and very comfortable bed.<br/><br/>Some of the chairs are very delicate, like about to break, so it didn't feel safe to sit on them. There is a coffee machine but no coffee pods. Those were tough small faults that didn't affect our stay that much. <br/>One very annoying thing was the process of guest verification that was absolutely off putting!!! Constant stream of messages (by email and by booking app) to verify yourself even after verification was already done, was so irritating that I won't be returning to this place again. The managing verification process was quick to reply to my complaints.

Yvonne

16/04/2022

Pros : Strategic Location. Comfortable. Nice decor. Easy Access<br/><br/>Cons : <br/>(1) Hounded by messages and email to verify my identity (copies of Driving licence, passport, etc) when such verification already done by AirBnB. <br/>(2) walls are very thin. Could hear the neighbours talking, walking in their unit right up to late night. <br/>(3) cobwebs in bathroom and in bedroom overhanging bed<br/>(4) parking space is very small. Nightmare if you have a big car.

Duncan

13/04/2022

Great location to enjoy the city <br/>, 5 mins to the minster apartment clean well thought out great place parking for a medium to small car I would say Fantastic apartment

Anonymous

10/04/2022

perfect location for a trip to York

David

13/03/2022

Great place - very helpful folks!

Carol

07/03/2022

Spacious, well fitted out, comfortable and very well located for the city. Check in/out was easy. Added bonus of parking being included.<br/><br/>The parking is extremely tight - those without a city run around, be warned! The apartment was clean with the exception of the shower screen.

Constance

16/02/2022

N/A<br/><br/>All was well

Nicholas

30/01/2022

perfect location <br/>very clean & tidy<br/>beautiful apartment <br/>amazingly comfortable bed

Harlock

11/01/2022

Asha

10/01/2022

David

06/01/2022

Alistair

03/01/2022

Great position, nicely laid out and appointed.

Robin

17/12/2021

R

07/12/2021

The apartment had such a warm and homely feel and was very comfortable. it had all the facilities listed and was very clean. it was a 5 minute walk from the Christmas market, shambles and york minister.<br/><br/>The only issue was that the shower uses a cylinder which means after the hot water has been used for so long it goes cold for a few minutes but it only takes a few minutes to warm up again and explains how to get the water warm again in the manual in the room.

Connor

01/12/2021

Katie

28/11/2021

My partner and I stayed here over the weekend for two nights as it was our first time visiting York. <br/><br/>The flat itself was lovely, clean and in a good location close to the town centre and we had an amazing weekend in York. <br/><br/>We chose this Flat as the reviews seemed good but we were disappointed about a few things… there is parking advertised but only the smallest car may fit so my partner and I had to park in a nearby car park which wasn’t cheap. We then came to make breakfast in the morning… well the oven didn’t work and we couldn’t find any cutlery, glasses, plates or pans, we sent a message to the host and later got a response at 2.30pm advising us to check the dishwasher, I don’t think it should be on the guests staying to unload the dishwasher from the people before us.<br/><br/>I would not recommend to stay here as I believe for the money we paid you could find a nicer place to stay.

Lucy

20/11/2021

the location was fantastic and parking was an added bonus. Really nicely furnished.<br/><br/>no hand soap in the property and dirty fan in the bathroom. Shower was temperamental as not draining correctly.

William

11/11/2021

Great location for a visit to York, just outside the city walls. Clean and warm with good facilities. Well recommended

Alexandra

11/11/2021

beautifully decorated.cosy & comfortable. Had everything we needed.<br/><br/>nothing

Reshma

01/11/2021

Location

Lewis

19/09/2021

Apartment is in a great location and very tidy. Entrance hall and communal entrance could do with a tidy up and the car park is very tight, not very practical for large cars. <br/><br/>Certainly do not recommend the host, stay North Yorkshire would not accommodate a change of dates when I advised I was really ill with 8 hours prior to check in. I travelled even though I was really ill with a sickness bug, I spent 2 nights ill in the apartment which they were happy for me to do knowing I had a bug. Really need to get with the times and make exceptions!

Jenny

11/09/2021

A great place to stay for a few nights to explore the beautiful city of York. Perfect location just outside of the city walls with a dedicated parking space.<br/>The decor of the place was lovely, and the flat had everything we needed for a comfortable stay.<br/>The only drawback was the requirement to provide my personal information to a third party site for verification, which I didn’t feel was really necessary given this was already verified by Airbnb. <br/>Other than this, we had a great stay!

Elizabeth

06/09/2021

We had a fab stay, the accommodation was clean and had everything we needed for our long weekend. The location was also excellent with a 5 min walk to the minster. We will definitely be recommending to anyone looking to stay in York.

Lizzy

30/08/2021

This flat is in an excellent location, easy to walk to the city walls and access all major tourist spots. The road is pretty quiet and the building secure. Perfect to pop back to if you need a break. It has everything you would need for a short stay, a very comfortable bed and plenty of space. Well decorated and cleaned. We had a few small issues on arrival, but these were very quickly resolved and communication was excellent. They still need to sort the drain smell, but we went prepared. The rest of the flat and location made up for it, so although it is quite pricey we would still recommend to others as a great spot to visit York.

Nyree

24/08/2021

Great location and very useful to get free parking.<br/><br/>Bed was a bit hard a were the pillows.

Ben

20/08/2021

Great location for York centre and amenities and the place was quiet and clean, we would definitely recommend staying here.

Liam

15/08/2021

lovely place very central in york but the parking was difficult with a larger car.

Vaunda

13/08/2021

Lovely little apartment, perfect for a day or two away. Comfy bed made for a restful sleep.<br/>Local supermarket near by and just a short walk into York City centre.

Gregor

12/08/2021

Fantastic stay, property is just as stated and just how it looks on the site. <br/><br/>Perfect location, in the centre of York with a parking space which was a God-send. Property was clean, spacious and well presented. <br/><br/>Wouldn't hesitate booking this place again <br/><br/>Amber and Gregor

Ayuran

02/08/2021

We had a pleasant stay, it was clean and well ventilated upon arrival. Walking distance to the city centre. (15-20min) It is on the pricier side for what it is but it did meet our needs.

Geoff

25/07/2021

Great location & good apartment, ideal for a few days in York<br/><br/>Nothing really, couple of minor maintenance issues necessary, but didn’t affect our stay

Thomas

25/07/2021

A fantastic apartment from which to explore York. The walk to the Minster is 5-10 minutes and very easy - from there you can explore the rest of the city with ease.<br/><br/>When we checked in, we noticed a few things amiss with the cleaning. However, we notified the company and they dealt with all outstanding issues immediately. Mistakes happen; we're all human. The customer service was second-to-none and we would very happily stay here again, and recommend this company to anyone looking for a high quality Airbnb.

Bethany

19/07/2021

This was a lovely apartment! Ideally located to the town centre and everything within walking distance, including pubs and restaurants. Apartment was clean and comfortable and felt secure at night. I would 10/10 reccomend.

Lucy

16/07/2021

Great location, very clean and nicely decorated

Catherine

14/07/2021

Location perfect right in the town , walking distance to restaurants and shops

Julie

09/07/2021

The location of this property is excellent, once you park your car, you can walk to everything! Supermarket on your door step too! <br/>Clean, good facilities, comfortable bed!<br/><br/>The entrance hall and landings could do with some care! <br/>Noise from other residents late night/early morning slamming doors!

Conor

28/06/2021

The apartment has everything you need and is in such a good location, you have everything on your doorstep!

Daisy

23/06/2021

Lovely flat, good location.

Jake

21/06/2021

Nice stay. Funky smell in the corridors and a little dated on the outside but the flat was lovely. The host was very communicative and kept us informed. Drains needed cleaning as there was a smell, have informed the host who has promised to rectify

Aaron

18/06/2021

Great location, right next to the city centre. The flat is modern with great facilities. However cleaning could be better!

James

14/06/2021

Great location and flat

Suzanne

12/06/2021

Location was excellent and a parking space was an appreciated extra. The apartment was modern, comfortable and clean.

Liv

05/06/2021

Amazing central apartment 5 minutes away for York City centres. Exceptionally clean and cosy. Great for a weekend away. Lovely, helpful hosts.

Steven

03/06/2021

Absolutely amazing apartment, location unreal and communication with Stay was perfect. Only downside to it was check in was late due to house cleaning having issues, the bathroom had a weird smell from the drains which I reported to Stay and the price in hindsight is a tad expensive which may have been due to half term but overall amazing place and would 100% stay again.

Antony

01/06/2021

Nice central location, good communication from host. Bring your own toiletries and sugar for tea! Though milk was provided. :)

Lauren

28/05/2021

Amazing location, nicely furnished and well equipped flat! Great that flat is on the doorstop of central York and includes free parking in a private car park. Would definitely recommend to others!

Mark

24/05/2021

location was perfect with a high level of quality throughout. Town is only a 5 minute walk so no need for additional travel. The cleanliness of the apartment was excellent. would highly recommend to anyone wanting a city break.

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