Guest services Advisor: Full Time
This job involves receiving inbound phone calls, emails, web chats and social media interactions from guests or potential guests who need support in making a booking, questions about an existing booking, or guests already staying in a holiday home. The role will require you to work different patterns, and will incorporate weekdays, weekends and evenings depending on the shift.
Minimum Requirements
Excellent communication and influencing skills
Well organised and good time management
Flexible with the ability to thrive under pressure
Competent with computer systems, and MS Office
Main Responsibilities
Provide outstanding service and guest satisfaction
Address guest communications in a timely manner
Ability to insert a personal touch into every interaction
Offer guidance and advice on portfolio
Interested? Get in touch to apply