Driftwood Apartment

Really nice location and property<br/><br/>Maybe a fan for the bedroom

Perfect location, modern, clean and very comfortable.<br/><br/>The additional deposit charge could be made clearer when booking.

The staff that. Run the apartment, were as helpfully as a chocolate fire guard. Upon arrival. I'd still not been sent my check-in instructions after numerous calls. I finally got through to a very unhelpful person to find out I had to pay either a £150 damages fee, which would take a min of 14 days to be refunded or a £20 damages fee which is non refundable.<br/><br/>I find this an utter rip-off that you have to pay this before you can actually have the key code after already paying the fee to book. In doing all this, it lost me a lot of time, but we had no choice & that was that I thought<br/><br/>We received the check-in instructions & tried to open the key safe. At the time, it was raining & we couldn't open it for 40 minutes. we tried for & numerous calls again, trying to get through to someone for help, to finally be told they had sent the wrong check-in instructions again, losing further time, we finally opened the correct key safe and entered the property to find the bed not made<br/><br/>Ripped bottom sheet hanging off & a quilt that I'd not put a dog in so again after around another 8 calls (and me by this time getting very frustrated) they told us they would send house keeping around to rectify the issue but for them to come we would have to leave & place the keys back in the key safe which I wasn't prepared to do & why should I when I've paid twice to be there so we decided to wait for House keeping & again in doing so lost even more time of a 1 night stay<br/><br/>All in all, 3 & a half hours lost of a 1 night stay, we asked for a late check out, but where told that housekeeping are there at 10 am to clean & then ignored<br/><br/>The road is so busy on a morning & the windows let so much noise through its impossible to sleep & we were up from 6 30 am<br/><br/>I left there feeling much worse than when I arrived<br/><br/>Would I stay again? Certainly, not as I dnt feel they care about their clients, just the extra cash they can get out of you.

Great location and lovely apartment- nowhere to park when unloading and loading was the only issue

The apartment itself was lovely, the location was good.<br/><br/>The facilities are not so good. There was no mattress protector on the bed, just the sheet next to the mattress, which is not great when you think of the number of people that have slept on it, plus not great from a hygiene point. I emailed Host & Stay and asked if they could provide one. They replied, stating they would contact their housekeeping and get back to me. They never did, so I went and bought one which I should not have had to. There were only 2 drinking mugs, so again, I bought some and 3 desert spoons. No hand towels, again I contacted Host & Stay and again not acted on, well there was one in the bathroom which looked dirty so we did not use it. I think the company needs to look at their housekeeping.

When we arrived at the property the key was not in the safe. I had to call the number provided someone told me the housekeeper must have taken the key the would ring back! Nobody rang back I had to call them back for them to say they had double booked the apartment! I had to ring round to find a hotel ! Ver disappointed<br/><br/>Terrible to be left with nowhere to stay and unhelpful staff on the phone

lovely stay in driftwood. very modern. loved how we could walk out and be right in the town but when in the apartment it was nice and quiet.

Lovely clean modern appartment, location is great.<br/><br/>No toilet roll on arrival which was needed after a 3hr journey but thankfully a shop was across the road. It's not a complaint but guests need to be aware of this

Was very central. Perfect location. Spacious and comfy.<br/><br/>There was some stains on carpet and some food crumbs on floor over by the cupboard next to the fridge and the toilet did have a bit of a smell to it but other than that was nice

My boyfriend and I travelled 4 hours to get to Whitby and awaited the code for the lock box to check in- as we arrived a little early to have a wander. An hour had passed after our check in time and we decided to give them a call. We were then told by a robot that there were no agents available so we left a message; after another hour we finally got a call. Long story short, we were told that there were already guests- who had booked via an alternative booking site, staying inside the apartment and they could do nothing else for us. With no where to stay for the night and unsure if we’d even find a place, thankfully a lovely lady from a nearby hotel was able to squeeze us in and saved an almost ruined holiday. The support we received from the company that runs the apartment had extremely poor communications- as even the Airbnb support team couldn’t get hold of them, and they showed no empathy towards our situation whatsoever. Our advice is stay far away from the Host and Stay company.

location was perfect, even had a micro pub next door.

The apartment was lovely and spacious, modern and clean couldn't fault it. Was on doorstep to cafes, pubs, restaurants and shops. I would definitely stay here again ???<br/><br/>Just a few snags like no hooks on the doors or hallway to hang, jackets towels in the bathroom. Maybe a bigger clothes rack with height. And a few more mugs. Just little bits which would help for further guests. Nothing major other than that very nice regards Sharron berry

Fairly good location<br/><br/>Far too many rules regulations and extras<br/>Didn’t dare touch anything

The property was immaculate, lovely modern clean interior with all the amenities we could need, and couldn’t ask for a better location right in the centre of Whitby.

Lovely place to stay

Was very clean and comfy.Perfect location for all shops and cafes etc.Best dog friendly accommodation we have ever stayed in<br/><br/>There was nothing I can fault

Location was excellent

Great location , excellent to book with fantastic accommodation<br/><br/>Main door on the street access grotty not in keeping with the accommodation

Fabulous apartment central but quiet location modern furnishings cosy bed highly recommend booking to stay here<br/><br/>Settee wasn't very comfortable shame that there weren't any doorstops as previous users had opened doors into wall & left marks in plaster work..needed a bigger internal door mat to stop marks on hallway carpet

Great stay, perfectly located within the town centre and everything close by and within walking distance.

Thoroughly enjoyed our stay in Whitby, the apartment was absolutely beautiful and is dog friendly too!<br/>Perfect location! Everything was right on your door step, just a 2 minute walk to the harbour & 5/10 mins walk to the beach. Plenty of nice little shops and restaurants (we had an amazing meal at a restaurant called “The Vault” which is only round the corner) there’s also a Poundland just across the road too which was really handy! <br/>Cliff street car park is also just across the road so didn’t struggle for parking or carrying our luggage too far. <br/>The host was extremely helpful and friendly, answered any of our questions really quickly! Easy check in with a key code & lockbox, very clear instructions on where the apartment is too as it could be easily missed if you didn’t have good instructions. <br/>If you’re looking to stay in Whitby this is where you want to be! I can’t recommend driftwood apartment enough :) Thankyou so much!!

Everything it was clean very well decorated and felt homely<br/><br/>The noise after the chain got flushed

Modern, new, clean<br/><br/>Nothing

Fabulous location, lovely views and great decor, also dog friendly!<br/><br/>There are no curtains in the bedroom, just Venetian blinds which do not block out the light. Directly outside the bedroom on the street are hung festoons which lit up the room throughout the night. Sadly we had a very bad nights sleep because of it. I’d recommend bringing eye masks for future stays and ear plugs as the street is a little noisy. We were gutted as the room was lovely and the bed very comfortable. <br/><br/>Outside there is a private deck but this wasn’t useable for us as it was covered in bird poo. <br/><br/>I think overall we’d love to come back but a few tweaks need to be made for guests comfort. <br/>Deck mustn’t have been cleaned for a long time- perhaps add this to the cleaning rota when changing rooms ready for guests. <br/>Curtains needed on the rooms front door as I felt rather exposed in my towel walking past it. <br/>Curtains needed in the bedroom as mentioned above. <br/>A hook on the bathroom door would be great for hanging used clothes when showering. I didn’t want to get clothes wet on the floor.

Lovely clean modern apartment<br/><br/>Nothing

Apartment was absolutely spotless. Had everything we needed and more! Bathroom was clean and all worked perfectly. Living room was comfortable as was the bed. Location was perfect, 2 minutes from the front and lots of cafes, pubs and shops near by. Can't wait to go back!

Stylish accomodation finished to a high standard. Very clean, comfortable and warm. We were very surprised at the quality as it is a dog friendly apartment as sometimes dog friendly accomodation can be less high end. Located in a very secure and quiet area whilst at the same time very central to all amenities. I would highly recommend this apartment and hope to re-book here again.

Lovely little apartment, will definitely be visiting again in summer and will try to get this cute place again! Exactly as stated in the listing so was lovely. Only thing to comment on is with it being January we presumed that the heating may have been put on before our arrival however it wasn’t which was a tad disappointing. But nothing else at all comes to mind other than a beautiful little get away!

Had a lovely stay, very nice, host was very responsive (good communication)

Beautiful apartment in the heart of Whitby. Did not disappoint on any level.

Great location near to everything. Everything brand new. Beds really comfy and lovely bedding. Well equipped. Very modern. Would definitely stay here again, can't wait to come back.<br/><br/>Just a couple of minor things. Although the settee was beautiful and modern it wasn't very comfy to snuggle on after a lovely walk round Whitby. Also a bigger door mat needed as we didn't have good weather and trying to manage getting our shoes off with a wet dog without standing on the new cream carpets was a bit difficult.

Well appointed apartment, just the ticket for a weekend away