Berkano @ The Merchants Quarters

Top floor apartment, looks nice at first but when we settled in we realised how bad it was. On arrival it was so hot in the apartment (without any heating) we had to go buy some fans for the night time and when we put them on there was a humongous amount of dust flying absolutely everywhere from under the beds and off the furniture. This then made us start to look properly and realise just how unclean it was everywhere. The bedside tables were caked in dust on the legs etc, floors were non carpeted and our socks were filthy after 10 minutes. The small dining table was stained and had food crumbs still on it. The shower was mouldy, limescaled and didn't work properly (couldn't change the temp) as dial was broken. The double bed was definitely not a double and more like a 3/4 so for any couple who is not slim built, you will struggle. Then the cherry on the cake was the seagulls - I know this isn't the owners fault and we stay in scarborough every year and understand what they're like, but something should be in place for the noise and smell of them as they are literally right outside nesting and never shut up which meant we had an awful nights sleep.

Beautiful luxurious apartment, well organised information and key access prior to visit with excellent digital guide book provided prior to arrival. Unfortunately the stay was spoilt by poor maintenance of the property.<br/><br/>Shower was jammed on scalding hot so none of us could wash during our stay. <br/>Kitchen tap wobbly.<br/>Fire door to unvented boiler unable to shut or secure due to not being fitted properly. Not a problem with my older children but would be a safety concern with younger children.<br/>Toilet roll holder loose on wall.<br/>Dust on skirting boards throughout.<br/>Shower area not cleaned properly.<br/>No washing up liquid for pots.

The location is ideal.<br/><br/>On arrival we noticed the electric hob wasn’t working in the kitchen. We called and arranged someone from the maintenance team to come out and have a look. They eventually arrived and confirmed it was broken and needed completely replacing. We were told we would be contacted in the morning and should be offered somewhere else to stay instead as we had no cooking facilities and had small children. No one contacted us. We had to contact them and they kept saying we will get back to you but never did. Nothing was done about this and we ended up spending a fortune on eating out every day. We had brought food to cook whilst there which also went to waste. The holiday ended two weeks ago and we’re still awaiting a response from them.

Shower<br/><br/>Beware?? beware?? never again!!! <br/>Once you book a room from them, they will ask you to pay for a 250 deposit before your stay, which is fine, thats no problem. But on top of the deposit money, which is the 250, you are obliged to pay 25 pounds for choosing to pay the deposit. This 25 pounds is non refundable. So that's 275 pounds already. The agreement was that they would refund the 250 back to your account 14 days after you checked out. It took them 20 days to return the money in my account that i have to send them messages to follow it up. Now, this is a real scam. They returned the money eventually, but they deducted 10 pounds. How come? It's not in the agreement that i have to pay 10 pounds to be refunded. I was expecting a full refund. I will never stay here again. A company like this should be banned. People are struggling enough to save money so they can take the family away. But this company is taking the piss.

closeness to beach<br/><br/>it was a little noisy with the seagulls and bin men early in the morning

Very clean and modern<br/><br/>Nothing

The location was excellent, 2 minutes from the beach. I liked the layout of the apartment, and the roof terrace was a nice bonus too. It provided myself and my 2 grandchildren plenty of space relax in.<br/><br/>Mostly it was something that couldn't be controlled. The building opposite is a nesting place for seagulls, and I found out they are very active vocally at night time too! A lack of cutlery wasn't too much of an issue as I never intended to eat in anyway but could be a problem otherwise. I found out I shouldn't buy a Dyson cordless vacuum too, they are rubbish.

Clean, modern and close to the beach<br/><br/>Very noisy. Constant noise from the seagulls. Didn’t get much sleep at night mainly from the noise seagulls but also busy road.

Floors were dirty, apartment smelled of fried onions - guests upstairs banged doors constantly

Very modern and stylish we loved the layout. So clean and tidy.<br/><br/>Couldn’t figure out the coffee machine lol

The terrace. The space. The shower is amazing.<br/><br/>Only the constant noise of seagulls ( nothing to do with the property & obviously on the front so going to get them). <br/>The main bedroom needs to have curtains that block out the light in the mornings. They have rollers that match each window so look good and work for the room but let’s light in on the sides.

Great location with car park close by. The apartment is clean, tidy and is has a nice modern decor which combines comfort with style. There is plenty of room for 4 adults with all the amenities you need. The kitchen although small is well laid out, the lounge has plenty of room as does the bathroom and main bedroom with plenty of storage space. The roof terrace is great in warm sunny weather.<br/><br/>Unfortunately there was a fair bit of noise from traffic even early in the morning (bin wagons)

Lovely location .Good modern apartment<br/><br/>Noisy seagulls but that wasn’t the owners fault. Maybe when the work nearby is finished the seagull will go too

The seagulls roosting outside. We understand it is a seaside town but there were at least 15-20 nesting seagulls outside the property which made it rather noisy first thing in the morning.

finished to a very high standard, perfect location, good parking. the roof terrace was lovely, we was there for armed forces weekend so didn’t have to find a good spot to watch we just sat in the sun on the roof<br/><br/>the noise, hundred, maybe thousands of seagulls outside making a racket all day and night, road noise, bin men emptying the bins every morning across the road. i recommended anyone staying to bring some ear plugs

We've always stayed in a hotel before, but after a taste of apartment living there'll be no going back, absolutely loved it, it felt so relaxed<br/><br/>Can't fault the actual apartment, but the seagulls are a pain in the backside, but what's to expect at the seaside

More seating space only 1 2 seater settee for 4 adults

Absolutely stunning property, we’ve booked again it’s so nice , done to a high standard<br/><br/>No cutlery and I did phone to tell them , has literally everything else

Good location<br/><br/>Check in far too late with 2 small children as nowhere to leave bags , had to park car a mile away due to busy weekend and no availability for parking close by , check out far too early , basically paying a days stay when you can’t access the property

the key safes are by the door, add the code wave the fob over the sensor, that gets you inside then use the key for your allocated room<br/><br/>seagulls were loud but would stop here again for sure

Location, modern finish, comfortable, lots of essentials provided.<br/><br/>Location - sometimes it was loud outside

A lovely place in a great location. The apartment is really well fitted. Only 3 of us stayed - maybe bit too cosy for 4 (small settee, small table). The top terrace is brilliant. We enjoyed fish & chips from over the road and it was great, especially the scraps!<br/><br/>Seagulls are a bit loud!!

The TVs were not great. Very slow loading youtube applications for my baby, and rhe living room tv had to get turned off at the wall every now and then for it to work

Stayed here before and location is fantastic<br/><br/>Wish both rooms had double beds but not a big problem and wouldn’t put me off staying as both times we’ve stayed it was 2 couples .

Great location, easily accessed with clear instructions. Property was a great size, had all the amenities we needed. Had a great nights sleep, apartment was quiet and comfortable.<br/><br/>N/a

We've stayed here before but on a lower floor so we knew what to expect. It's a lovely apartment in a great location ?<br/><br/>The stairs !!!lol. Last year we'd stayed on the first floor so it wasn't too bad but the stairs are tiring when you are carrying in bags. But it wouldn't put us off staying again but on the first floor and the roof Terrace is worth the stair climb.

Modern apartment<br/><br/>Location- on busy road so noisy <br/>Parking- difficult to find parking space close by <br/>Smell- of onions throughout flat due to location of flat by sea front cafe selling burgers <br/>Lack of provisions- no cleaning products in flat, eg basic anti bac soap in kitchen and toilet, anti bac spray etc.

Clean modern apartment on the first floor. Noisy at times as on a road close to sea front. Few niggles…. No cleaning products other than a small amount of washing up liquid, did request some anti bacterial hand soap for kitchen and bathroom but didn’t get it, also some anti bacterial spray, didn’t get it, I don’t expect to have to go out and buy my own cleaning products. Toilet pan was badly stained, not been bleached in a long time, again made owner aware but no action taken. If you love the smell of onions this is the place for you, some days overwhelming stench of cooked onions in flat from near by cafes. Needs some more cutlery, only 4 of everything and not matching. It is a lovely apartments but needs tweaking in some areas.

Perfect location. Very clean. Home from home conforts<br/><br/>Didnt know where to put bin bags .

Everything was great ?<br/><br/>It was fab….. but just to let you know that the toilet and shower trim weren’t very clean.

The apartment and the facilities. The location is brilliant.<br/><br/>The fridge was wet as the freezer was dripping. It was frozen solid, and the door would not close.

The flat was very clean, very well fitted out and comfortable. The location was ideal for wgat we were doing.<br/><br/>Nothing.

Nice, light and airy, good size rooms, great location, clean and tidy.<br/><br/>Only 1 knife and fork in the cutlery drawer

Everything was great beautiful place to stay , location excellent to be so close to the beach & terrace was absolutely beautiful breathtaking view out in the ocean. Will be definitely coming back

Location is excellent, nicely furnished. Great views<br/><br/>Lack of mattress or pillow protectors on beds- would consider that basic hygiene for shared accommodation

Gorgeous apartment perfect location<br/><br/>Nothing

A Grand Designs apartment close to the Old Town promenade.<br/><br/>Arrival information told us where to find the key but failed to explain that the key fob was electronic and opened the entrance door. <br/>The apartment, designed for four guests, was almost totally impractical. The only table was a round "cafe"piece barely large enough for one let alone four. Only three dining chairs were provided. Comfort seating was limited to a large two-seat sofa and a bean bag. There were no chairs in the bedrooms, nor was there any clothes storage other than a hanging rail with small shelves. Thus our stay necessitated living out or our cases for a week. <br/>The floor was covered with sand and no suitable brush was provided - thus sandy beds. The Dyson provided was good but is almost useless on wooden floors. <br/>The kitchen facilities were good but the essentials, washing-up liquid, kitchen roll and toilet paper etc the cheapest available. No surface cleaning liquids were provided. <br/>An expensive property which I would not recommend.

Location, views, decor, ease of check in, value for money, roof terrace<br/><br/>I didn’t know until closer to my stay that we were on the 3rd floor & the stairs are quite steep to carry up a suitcase.<br/>The shower head needed cleaning. <br/>Only 1 red/white wine glass & there was 4 of us.

Modern, well equipped, good location.<br/><br/>Limited car parking

The flat was spacious, and comfortable, with all the mod cons. (Though minus a microwave, which I found quite odd) The flat is in the most amazing location. Two seconds and you are on the beach, and a small walk up the hill to the main shopping area and city centre. It was quiet (apart from the seagulls, but hey, it is next to the sea haha) and kept the warmth of the day throughout the night. Shower was incredible and the beds were super comfortable. The outside roof top terrace was great, and a very comfortable sunbathing point.<br/><br/>As I mentioned there was not a microwave, which I found odd. There also wasn't a washing machine, which for us wasn't a problem, but if you had a young family then you might struggle if you needed to a wash.

Nice, modern apartment, very well located for the sea front. Living room is spacious, well equipped kitchen and fabulous shower.<br/><br/>Outside noise can be excessive due to the proximity of pubs/bars. <br/>Living room lacks a lamp and seating for 4 people to comfortably use.

Brilliant location and a very clean and modern apartment<br/><br/>Could have done with a washing machine but not a massive problem or issue

Stylish,but has a homely feel. Fantastic location<br/><br/>The noise from the seagulls

Very lovely flat, perfect location! However, dirty cutlery and hob wasn’t cleaned properly. Beds were made but a little bit messy. Throw over double bed had existing stains on the underneath. But overall 4/5. Was a lovely stay, really enjoyed it and the facilities in the flat were incredible. Could see the front door from inside the flat, good heating, perfect shower!

very tastefully decorated and furnished.<br/><br/>very noisy

In an excellent location - you couldn’t get more central in Scarborough. Easy to park nearby.<br/>The property was clean, stylish, well-maintained and comfortable. There was plenty of room and everything worked well. Checking in and out was easy. We enjoyed the sea views, especially from the rooftop terrace.<br/><br/>Being central meant it was noisy in the morning (very early) with bin lorries, street cleaning etc. <br/>The dining table was too small for 4 (ok for three) and the living room needs softer lighting (lamps). Needs more coat hangers too.

The apartment is lovely in itself but the location makes it perfect and then add the roof terrace, we will be definitely coming back

The appartment was very big, modern and comfy, great outlook and nice touch with the roof terrace on nice days.<br/><br/>Cleaning of the kitchen could have been a little more thorough, as some glasses and cups were dirty and there was a used <br/>scourer smelling on the side.

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Very modern and tasteful <br/>Perfect location<br/>Rooftop area with great view<br/><br/>Parking in Scarborough is a nightmare<br/>Took us a day to find the cutlery drawer

no washing machine

Location was great shower was brilliant very spacious and clean

it was very clean and modern , great location<br/><br/>the only negative was that we couldn’t get the tv to come on in the lounge at first, after a quick call to the host , a maintenance person was to call in the following morning , but we managed to get it working by switching it on with a power button underneath the tv, the remote wouldn’t switch it on at all !! . Also there was only 1 teaspoon in the kitchen !

Beautiful apartment, very spacious, bright and modern. Great position - close to the beach and other amenities.<br/><br/>Street noise was awful. Cars / motor bikes flying up and down the main strip at silly o’clock in the morning.<br/>Few basic items were missing like dinner plates, oven gloves, kitchen bin was broken

breath taking the shower alone was Devine<br/><br/>nothing

The beach and town being easily in walking distance is great. The layout and design of the property is lovely and you definitely get your steps in being on the 3rd floor ?

The apartment was in a fantastic location, so close to the beach. Fantastic facilities with everything needed for a break away. Parking very close and only had to pay 9 until 6. Will definitely be back.<br/><br/>The property could do with another comfy chair in the living room. A bit more attention to cleaning as hall was very dusty under shoe rack, freezer section was full of ice. Small bedroom radiator although warm didn’t seem to get hot. The noise from outside is to be expected but maybe a secondary glazing would dampen the noise for guests.

Beautiful property, very modern and contained everything we needed for a weekend stay. We were on the top floor apartment and the view was amazing. The beds were really comfortable too. A good sized apartment for a group of four (me, mum, aunt & friend), we have a trip to Scarborough every year and this is one of the nicest places we have stayed.<br/><br/>As we were on the top floor there were a lot of stairs & no lift. However, we had been made aware of this before booking so we knew to expect this. It wouldn’t put me off staying again but it was the only downside to an otherwise perfect place

I liked the location, it was clean and the beds were comfortable. the shower was spacious and the whole<br/>apartment was decorated well.<br/><br/>the living room doesn’t have enough comfy seats for 4 people. the dining table isn’t big enough for 4 people and it only has 3 chairs. the radiator in the bedrooms do work but they don’t get very warm. <br/>the spot lighting in the living room is far too bright, it needs a lamp. Its a noisy road outside if it were triple glazed this would help. A rug in the living room might help with the echoing and make it cozy.

everything! the apartment was perfect, everything you needed was readily available and the hosts were super helpful. there is a lovely view as well<br/><br/>a lift would have been nice but a little exercise never hurt nobody

The apartment exceeded our expectations,everything was perfect. Very tastefully decorated, the shower and bed were incredible. would highly recommend this property.<br/><br/>nothing

fab location<br/>v clean<br/>lovely decor<br/>great view<br/><br/>third floor- lots of stairs

clean close to beach nicely furnished<br/><br/>bit noisy but it is on the road side so to be expected

I think the explanation of how to use the key fob for door entry could have been better, to alert us that the key is for the door to the apartment and fob is for front door entry it could be better explained. Was stood for at least 5 mins or more trying the key in the door until saw the fob area and sorted it out.

Beautiful apartment in a set of 3. We were apt 3, the top floor. All rooms have a sea view and in my opinion the location is excellent, right by the front and just a short walk to the town centre. Everything you'd need was there, decor was gorgeous, really luxury finish. There was also a fabulous roof terrace. <br/>We travelled with our 2 small children ages 5 and 2. The apartments have steps down to the kitchen and down into bedroom 2. For our children they were fine, and there's something to hold onto. You should bear this in mind though if travelling with kids.<br/><br/>N/A

Excellent place to stay. Great communication from the hosts, they were superb

Gorgeous apartment, spacious, spotless and well equipped. Location was brilliant for the shops, beach and pubs. Loved going on the roof terrace for an evening drink.

bad customer service, can’t get on the phone for ten minutes at 6pm

Well situated everything you need very clean comfortable beds well situated for bins to remove rubbish bins across from apartment<br/><br/>No parking parking across the road very expensive and need to download app to pay if you have a large car awkward to navigate narrow parking bays 2 blue badge bays

Right at the harbour and centre for everything<br/><br/>nothing

LOVELY PLACE IN AN EXCELLENT LOCATION

Great location, spotlessly clean,lovely comfy beds,everything you could possibly need.

everything<br/><br/>noisy location

Location and layout<br/><br/>Could have been cleaner

Everything ,the shower was amazing, beds very comfortable, location perfect will definitely recommen and will be back<br/><br/>No lamp in the living room, had to take out of the bedroom, spotlight to bright may be get a standard light 9

Great location, spotlessly clean, awesome little roof terrace, perfect for a family break.<br/><br/>Not the property’s fault, but neighbouring buildings covered with nesting seagulls which wake at the crack of dawn. Take earplugs ?

Excellent location<br/><br/>An armchair would have been nice but not complaining with what we had.

Accommodation beautifully furnished and spotlessly clean. Shower was exceptional! <br/>Tea coffee milk was available on arrival, which was very welcome after a long train journey! <br/>Located in an excellent spot close to the beach and shops, but was not noisy at night.<br/><br/>It’s only a suggestion, but another comfy chair in the living room would have been appreciated.

exceptional facilities and quality fittings.<br/><br/>the location is very noisy. Sea gulls, traffic and people.

High quality apartment. Shower amazing. Very comfy.<br/><br/>Had an issue with the fridge but was rectified same say. Upstairs flat had a noisy party. But overall no major issues.

a lovely view, very homely and welcoming. <br/>excellent communication and very clean and tidy.<br/><br/>there’s is nothing I would change

Nice enough flat, however, the bed in the master bedroom is very small and quite lumpy. In the current summer heat, the flat heats up like an oven, even with the blinds down. At night it's not possible to open the windows due to the noise outside. It is VERY loud: seagulls, souped up cars, drunk people - it's all going on. The doors inside the building bang when people leave or enter.<br/>Also, 2 rolls of loo paper is not sufficient for 4 people staying 3 nights.

Location, convenience<br/><br/>not enough soft seating in the living room. could be doing with another sofa. one of us had to sit on a dining room chair. <br/>Broken blind (although this didn’t affect our stay)

Excellent, central location with a public car park opposite. Very modern decor and finishes. Good size lounge with views of the harbour. The roof terrace was a great feature. Fantastic bathroom and easy to use 'state of the art' shower.<br/><br/>Despite the fact it had been cleaned the attention to detail was missing. Floors not 'hoovered' properly, glass surfaces not cleaned. A couple of desk/pedestal fans would of been appreciated.

Modern, clean and welcoming and a very convenient location.<br/><br/>Cutlery had water marks where not dried properly and the freezer box in the fridge was full of ice and needed defrosting. These are by no means deal breakers, but make a difference between our score of 9 and getting a perfect 10. Will definitely book again for next year.

The modern facilities and the lay out.<br/><br/>The six flight of stairs.

absolutely brilliant flat, exceptionally clean, well laid out and a really nice up to date interior, no expense spared, hall way/staircase very clean, a well maintained and professional looking holiday flat<br/><br/>cant fault the flat one single bit……………10/10<br/>could have had a washing machine but there’s plenty of laundry places within walking distance

decorated and styled lovely.had everything we needed. once we found the draw within a draw that had the cutlery in. the roof terrace was amazing.<br/><br/>there wasn’t anything I didn’t like.

There property was very close to the beach and marina and it had a car park right opposite. Really nice looking from outside and lovely on the inside. It was secure with key and fob access so felt safe. <br/><br/>The overall layout of apartment was lovely.<br/><br/>Had a great rain shower in the bathroom, possibly one of my favourite things about the apartment. TV had YouTube and Netflix, good to keep kids entertained in the evening.<br/><br/>Little touches like a stool in the bathroom for little ones to reach the sink was nice.<br/><br/>Loved there was someone you could message at anytime and they would get back to you quickly.<br/><br/>The cleanliness of the kitchen cutlery and dishes wasn’t great and I had to wash them before use. The kettle had a lot of limescale built up inside that put me off using it. <br/><br/>The hairdryer had lots of dust on it, I presume it had not been used in some time hence the dust. <br/><br/>Not a major deal but for the money paid would expect there to be better cleaning between guests. <br/><br/>This is the only thing that let this property down - if cleanliness has been better I would have given this property 10/10 (note to owners) would put pictures up but it would not do property justice as it was a good property.<br/><br/>Would still recommend and would stay there again - hope owners take feedback onboard.

Stayed in Apartment No.1 Berkano. The apartment was exceptionally clean, bright and nicely laid out. The beds very comfortable and location is perfect.<br/><br/>The only minor gripe is that there is a lot of noise from the street early in the morning, however given the location this is to be expected and there's not much that can be done about this.

clean nice furniture and fixtures great location and the terrace was a great place to sit and relax<br/><br/>nothing I would suggest more seating on the terrace we were the only people up there but wouldn’t have been space if the other flats were using it. there is plenty of space for more seating

Everything was excellent<br/><br/>N/A

spacious, views, comfort, near to everything<br/><br/>no lamps in the lounge, only ceiling lights which were too bright at night. A lamp would make all the difference.<br/>Parking very expensive at £9 per day. Would be good if a permit was included. Very noisy seagulls even at night. Definitely need earplugs

well situated and handy for our weekend activities<br/><br/>had to have windows open and lots of street noise, would benefit from air con.<br/>wrong pin no. given for key box and magnetic fob not explained on instructions as we felt chumps having to ring customer service and they didn’t know either!! we were not the only ones to have that problem either

location brilliant close to beach town centre .Clean spacious appartment.<br/><br/>we couldn’t get the cooker top to work .plus kitchen cupboards really high to reach top shelve.We had someone with us who was tall otherwise we wouldn’t have been able to reach.

The location was amazing, parking was perfect, we were very happy to have apartment 1, the outdoor area on the roof was lovely with amazing views. The apartment itself was very modern.<br/><br/>The bins were not emptied on our arrival and some of the plates and glasses were not clean (marks and food stains). the green blanket on the bed was also dirty.

Lovely and clean with all the facilities we need

Brilliant location, extremely clean and modern had everything you needed could not fault this place would definitely stay again

We had an amazing stay at the merchants quarters. The flat was beautiful and had everything we needed. The location is perfect, 2 second stroll to the south beach. Check-in and check-out so easy with the lock box and great communication from the hosts. The roof top terrace was just the icing on the cake with incredible views over the sea. Can't rate this place highly enough and we will certainly be back!

Lovely apartment. Very smart and luxurious<br/><br/>Lack of cutlery and window cleaners making so much noise at about 7.20 on the first morning!

Lovely apartment, very spacious, clean and comfortable.<br/><br/>Only negative was the Neon sign on the exterior of the building, it was very bright and therefore brought alot of light into the bedroom, the light was on a timer and turned off around midnight, would like it to have been earlier.

Constant banging from the room above at late night

very modern and exceptionally clean

Location pretty central, very good apartment, very clean and modern ?.<br/><br/>Parking was opposite £9 per day/night.

Amazing Space, the rooftop patio is shared with the other flats but is great for an afternoon break with a beer. The harbor is right outside your door, a great location.

Zentrale Lage, Unterkunft neu Renoviert, beste Aussicht auf Hafen, Dachterrasse<br/><br/>Booking / Host & Stay hat zahllose identische Mails verschickt, sehr mühsamer Verifikationsprozess.

Top Lage und sehr gute Küchenausstattung.<br/><br/>Leider nur 3 Stühle für 4 Personen.

Stayed here over Easter very modern and very clean had all the things you needed even tea and coffee also milk We were at the top so it was a lot of stair’s but not a problem Roof top terrace was was very nice with great view of the town just watch out for the sea gulls

Moderní a prostorný apartmán s výhledem na mo?e a spole?nou terasou na st?eše.<br/><br/>Ubytovatel chce ov??ení totožnosti online a pojišt?ní odpov?dnosti. Na Booking o tom p?ed zaplacením není žádná informace.

modern spacious great location <br/>had everything you needed <br/>milk was provided as was tea and coffee<br/><br/>the stairs ,no parking so had to use public car park

Lovely space<br/>Attention to detail and finishings<br/>Extraordinary shower<br/>Nice simple decor<br/>Clean<br/>Roof terrace wonderful <br/>Lovely amenities<br/><br/>Double bed quite small <br/>Lighting a bit harsh

Die Lage ist gut, um alles zu Fuß zu erreichen

Lovely apartment, nice and clean, wish we could of stayed longer, would definitely go back.<br/><br/>Struggled to get hot water sometimes, could have done with some information on how to use the oven and hob, i thought there was no microwave at first but there was a setting on the grill for the microwave, couldn't work out how to use the hob though. Remote in bedroom didn't work, might need new batteries. The door for the boiler didn't shut and when you have young kids with you it's not really a place you want your kids opening.

Location was amazing, couldn't fault anything with the apartment. The living room was very cosy with a large TV and everybody loved the shower ?<br/><br/>The cost when I have looked for July/August ?

We all had a wonderful couple of days, apartment is in a great location and a wonderful view from the roof top terrace. Everything was lovely and clean.

Perfect location lovely and clean fantastic value for money and every thing inside were exceptional. Couldn't of been any better<br/><br/>Too many stairs no lift to the top floor.

Location was good, very spacious apartment, very modern property. Beds comfy, shower excellent. Good Tv with good choice of channels.<br/><br/>No microwave, bedside light in second bedroom was broken (working but broken). We requested an early check in but was told this wasn’t available (turned up and tried at 2pm and key was available so got in) this was disappointing as had luggage we needed to drop off, feel host could’ve made more effort to accommodate this. Asked for cot and high chair and these were left in wrong apartment so I had to retrieve them myself. Again pretty poor service. Think the hosting via email lacks a personal touch. Found I was bombarded with emails and not enough attention to detail and service was given. Tried calling a few times and not sure what hours are worked but found it difficult to be able to speak to someone who could actually help. Not sure id use someone so “hands off” in future

Excellent

The property is quite close to the beach which is quite convenient for someone like me who is travelling.<br/><br/>The heater takes a bit of time to work properly since the apartment is pretty big.

clean, stylish and amazing location<br/><br/>all around a great stay! small note, I couldn’t find an oven glove in the kitchen (I might not have looked hard enough)

location to South Bay<br/><br/>heating had not been on after the last occupancy. We arrived at 3pm on Friday, opened the door and we could see our breath inside the property. Turned the heating in immediately to 30 degrees and swiftly left. can back at 8pm and the flat was still very cold. The radiator in the kids room (4 and 7 year old) was not working properly and kids could not sleep in that temperature. I called the property manager who advised he would sent a portable heater over the next day. That night we all slept in same bed which was horrific! It’s now Monday and we are still awaiting the heater. I advised I would not be paying for the first night but I’ve still yet to hear back as apparently the property manager didn’t have authority to do this!! The entrance steps were filthy with muddy footprints everywhere! the flat was very very noisy with party goers walking past and the flat has very thin windows also resulting in heat loss. We will definitely not be staying at the Merchant Quarters again.

This old building has been renovated to a very high standard.<br/>It was super clean, very modern & in a great location.<br/>We usually stay at The Sands apartments on the north side but this will now be our new go to apartment for our Scarborough weekends away.<br/><br/>No cafetière or filter coffee machine.

The roof terrace

Pretty well everything.<br/><br/>lack of side lamps in the lounge. No microwave.

The whole place was perfect, so clean, had everything we needed. Very comfortable beds, love cosy warm apartment in a great location. Wouldn’t hesitate in booking again.<br/><br/>Coming home!

Perfect location very close to seafront (for people with mobility issues, note that restaurants, shops etc. are mostly uphill). Accommodation was very clean, comfortable and of a high standard. Highly recommended<br/><br/>Nothing

Excellent location which was central to all amenities. The apartment was well equipped and finished to very high standards throughout.

everything<br/><br/>nothing

Size and shape of the studio suite, the location, the view from the windows (sea, castle, busy colourful neighbourhood), the kitchen. "Fresh beauty" is the term that comes to mind.<br/><br/>The round dining table is rather small but seats 3 OK. The kitchen tap was dodgy. And I did not enjoy the coffee capsules on offer for the coffee machine. Easy to see that I am complaining about first-world problems :-) We fully enjoyed Merchants Quarters.

We had a great 2 day stay at the Berkano apartment in Scarborough. The apartment was lovely! Great location, extremely clean, easy check in. Can't ask for any more.<br/>There's no private parking but we managed to park in the car park across the road without any problems.

Very modern and tastefully furnished to a high spec. Well equipped. Comfortable beds . Wonderful shower. Location perfect for busy family holiday<br/><br/>Only suggestion is a lamp in lounge of apartment 1 for softer lighting ( already in situ in apartment 2).<br/>Unfortunately our key fob for apartment 1 failed for the external door.We did report it .Had we not also had keys for apartment 2 that could have been a real issue

Exceeded expectations in every way.<br/><br/>All perfect.

The location was fabulous.<br/><br/>The only thing which we were disappointed in (which I didn’t read) was that we had to vacate by 10.00 a.m. thought this was a bit too early. ?

Noisy traffic early in the morning.

Quality of accommodation.<br/><br/>Would be good to get a parking voucher but it is in the heart of the seafront so suspect Scarborough council want their money too.

Ideally situated, clean and modern. Clear views of the Harbour. Complimentary tea, coffee, sugar, milk and washing liquid. Great shower, with Complimentary shower gel and liquid soap. Comfortable beds<br/><br/>Can be a little noisy at times but that's the result of being so close to everything. We stayed in the top apartment which would not be suitable for anyone with mobility issues as there are over 30 steep steps.

A very well equipped holiday apartment close to all amenities. Lovely view of the harbour. You felt as though you were in the middle of everything but the rooftop garden gave you privacy and away from the crowds. Really enjoyed our stay there

Comfortable stay pity about stairs

Having a microwave would have been nice

The roof garden<br/><br/>Could use another chair in the living room and advise people about the secret drawer for the cutlery haha

clean & modern and great location

Clean, comfortable and central.<br/><br/>Everything was good.

Comfy beds, comfy sofa, lovely bathroom, shower was so good, had everything we needed for a comfortable stay. Even included mobile phone chargers! Lovely little kitchen. Lovely rooftop terrace area giving amazing views!<br/><br/>Not really a negative but I would have liked there to be a lamp in the living room because unless you have the main lights on you sit in the dark (or light from the TV).<br/>Also front door doesn't close fully until you pull it closed which makes a bit of a bang, not a negative but just worry about the noise for other people in the building.

Fantastic apartment in a great location close to the sea front with the added bonus of a shared roof terrace! Communications and check in procedures were timely and clear, would happily stay again!

Great location, just off the sea front. right in the heart of Scarborough beach.<br/><br/>Excellent apartment, very clean and modern.

Fantastic location and apartment! Would definitely recommend and return!

Very busy and noisy location

Spacious, clean and modern flat set in the perfect spot to enjoy Scarborough.

Nice clean and modern place to stay.

The apartment was very new, clean, modern and well appointed. <br/><br/>The roof terrace, which is played down in the listing, is really great with views over the fishing bay and definitely enhanced our stay on a sunny weekend. <br/><br/>The shower has four different settings and was also-a lovely surprise. The complementary handwash hand lotionNx shower gel smell divine. It’sthe little things like this that elevate stay in accommodation. <br/><br/>I would stay again no problem, other than for the location which was very busy near the South Bay (in the age of Covid). There was a constant stream of people and cars outside the bay windows which made me think it would suit a younger clientele who want to be in the thick of it. <br/><br/>There were a few minor teething points, such as the blinds stick and need tweaking, one fell off whilst we were there although we were able to fix it ourselves, plus the TV room might benefit from a rug as the tv sound is a bit tinny. .A dishwasherwould be great for squeaky clean reassurance!<br/><br/>Overall we thought it was a great place,and the service via app was responsive.

My wife and I stayed in The Merchants Quarters, 'Berkano' apartment recently and we were most impressed with it. I suspect each of the three apartments here are a mirror image of each other in this very tastefully renovated old building near the lifeboat station in Scarborough.<br/>Everything about our stay in the Merchants Quarters was perfect. The location was great, being near the lifeboat station and harbour with public car parking directly opposite at only £9.00 per 24 hrs. Prior communication was excellent as was the ease of check in.<br/>The quality of refurbishment was outstanding, in our opinion, with high quality furniture and fittings to all rooms and the contemporary decor design was much to our liking. The kitchen was well fitted with excellent utilities, crockery and glassware. <br/>We had booked The Merchants Quarters for 4 nights and in our view the price we paid represented good value for money and I would highly recommend it.

Beautiful apartment, furnished to a really high spec. Felt very clean and safe. Good communication from hosts and great location right by Harbour Bar and the beach. And a pint of milk in the fridge on arrival - perfect!

This place is wonderful, very central and modern and clean!