Castle View

Location.<br/><br/>The whole downstairs was uninhabitable due to the smell. There was a leak under the kitchen floor that I reported immediately but nothing was done to sort out the wet floor/smell and despite multiple attempts at contact and completing a complaint form, I’m still waiting for a suitable response nearly 2 months later. We couldn’t use the kitchen as the floor was like a wet sponge and the smell spread throughout the property. Someone did come when we were out (which was alot of the time as we didn’t want to be in there) and removed the kick boards in the kitchen which only made matters worse. The stair carpet was also loose in 2 places which was dangerous. Our stay here ruined a family break.

The central location in Scarborough was really great. The house was very well furnished and equipped, with comfortable beds and lovely bathrooms.<br/><br/>I don't like to criticise but there was a serious issue with the kitchen floor - it was damp and the more we walked on it the more water seeped out between the laminate floor boards. We suspect there is a leak somewhere underneath the floor, and it needs investigation and when resolved will need new flooring. The kitchen was beautifully appointed but we spent very little time in there because of this - we had damp socks and there was a damp smell which the children really didn't like. We have received a 10% refund because I complained, but disappointingly no assurance that the problem was being addressed.

No issues whatsoever.

On the whole everything was very good and we all had a great time in a very comfortable and nicely decorated house.<br/><br/>The carpet on the stairs was dangerous as not fastened down properly so couple nearly fell.<br/>Not enough toilet rolls for amount of people.<br/>There were quite a few patches of damp which felt cold.

the house was lovely the owners(not host and stay) had obviously spent money with the renovation etc. but there was a" water leak" beneath the kitchen floor and when you walk on it water comes up between the joints and it made the kitchen and downstairs rooms stink. The boards are sodden, delaminating and crumbling in places.we had to keep the doors closed and wear shoes if we went into the kitchen to avoid wet socks. host and stay promised to send someone, no one came, they just aren't interested,.We paid over£1000 for a house with an unsanitary kitchen. owners should find another management company as whatevers wrong is damaging their property. Host and Stay should take responsibility. Airbnb resolution process etc is confusing and still ongoing

A well come pack would have been nice.

The house is very beautiful. EverythingThe location is great, close to the beach and shops. We had a really wonderful time with my family, I highly recommend it with all my heart. was provided

It was very well decorated and top class furnishings, we loved it. There was just a few minor things like the hob had burnt on food on it and some of the oven trays hadn’t been cleaned. I think the previous renters must have done it, just to let you know we left it as we would like to find it. We will definitely book it again when we’re next in Scarborough. Thank you<br/><br/>Please read above.

Spotlessly clean and everything we needed.<br/>Location was great definitely recommend.

Great place, perfect for our needs

Location is great only 7 min walk to the tram down to the beach. It was a wonderful property very clean and well decorated. Beds were heavenly. 5 Star property.<br/><br/>No instructions how to use the dish washer and electric hob, they would have been helpful and could not get BBC or IITV freeview channels???

It’s a nice central location, easy walk to restaurants and the beachfront.<br/>Parking permits were supplied, but it is very limited where you can use them. I got very lucky but still had to pay £9 for parking our final day.<br/>Doors and door locks can be difficult to operate, so not so good for elderly or young children, likewise the stairs are quite steep being an older property with lovely high ceilings.<br/>The windows are single glazing and we struggled with the road noise, garbage bin men, and pub goers (did not know Scarborough used to be the pub capital of England!!! There are lots of revellers and they like to get home noisily… one old man was playing a trombone at 3am lol!) and my wife’s least favourite -the seagull cacophony early in the morning.<br/>The house itself has been renovated quite well, although could use hand towel rails and shelves in bathrooms and a soap dish in the wc.<br/>The wifi passcode is available from Host&Stay if you ask for it, we had terrible mobile reception.