Robins Den

Location , off road parking<br/><br/>No welcome pack, exterior scruffy, interior needs redecorating. No hanging space in the master bedroom

Location was great and close to walk into Whitby<br/><br/>Hygiene and dirty bedding given to us, lack of kitchen utensils or broken, no instructions for oven and took a while to get it working, cobwebs in kitchen and around beds, broken blinds, no curtains, needs to black out light from outside, dirty rug in living room, plaster falling off by front door, faulty plug in bathroom sink, leaking toilet. The maintenance and cleaning of the apartment was very poor. It should be spot on for each guest arriving but it was sadly lacking. The owner was apologetic and promised to get it resolved.

The location was good, quiet neighbourhood around 10-15 mins walk into Whitby , spacious enough & nice bedding and shower. Lidl just around the corner & 5 mins walk to Seaton Castle. <br/>Great communication from Host & Stay before & during the stay. <br/>Yorkshire Tea bags supplied (as well as coffee sachets) so a decent cuppa in the morning to start the day. <br/>Bed linen was nice & clean which made for a comfortable sleep. No curtains though just slatted blinds in the twin room so if you like a dark room to sleep in, take an eye mask.<br/><br/>Needed a little tlc at front of house & around the rooms, cobwebs in most places & toilet roll and hand towel in the downstairs toilet was missing. <br/>Damp coming through from bathroom into the downstairs toilet which probably needs looking at before it gets worse. Drainage in sinks is very slow.

House was spacious for us and beds were very comfy.<br/><br/>House was quite dirty cobwebs all over especially in main bedroom <br/>Could do with re painting blinds missing in 2nd bedroom so to much light at night view from bedroom was a tree

Well located , spacious .<br/><br/>My booking confirmation showed the self catering accommodation had a dishwasher- that is why I chose this from other options . When I contacted the staff with this information , they were most unhelpful, did not apologise and even now claim that a dishwasher is “not listed”after about 20 email communications with them ! I found the staff most impersonal and unfriendly .The absence of the dishwasher is not important , but the attitude of the staff and team is not acceptable ! I have stayed in at least 100 accommodations both in the Uk and abroad !

all good<br/><br/>all good

Comfy beds. Oven reliable. Instant hot water. Shower good. Lidl very close by.<br/><br/>You will need a car, Robin's Den is a long way out. Tricky to get into parking area outside apartment- it would be impossible in a large vehicle. Apartment in need of TLC. Only a few Freeview TV channels. Beware hidden booking charges with Host and Stay. You won't be given your holiday details until you take out their insurance against any potential damage to the property, either nonrefundable £30 or £300 deposit taken out of your account, refundable 12-28 days after holiday if no damage occurs (minus £10 admin charge!) Will not use them again!

Nice accommodation, very homely vib.<br/><br/>We couldn't get the boiler to light the first day, so there was no hot water or heating. We finally got it to light after many attempts. The bin was not very clean. It could have done with a wash.

Pleasant suburban location, nice flat, convenient for exploring West side of Whitby.<br/><br/>With the wet weather the puddles and mud on the side road were a drag.

Short walk to centre of Whitby and ease of road access to other areas<br/><br/>Outside area needs weeding badly though this has been raised in previous reviews so probably won’t get done. No kerb appeal. Dishwasher tablets left though no dishwasher. Did mention this to hosts and they said there was none listed but I sent them a copy of the listing and it was there and they would amend it. Hadnt been changed while we were there and haven’t checked since. In double bedroom, bedside socket, window side didn’t work. Again messaged them but having read reviews since, this was notified to them in July last year so nothing done. Torrential rain on last day and there was a bad leak inside front door ceiling. In 2 hours we filled a saucepan! Notified them but this needs fixing badly. Also the guttering is badly blocked and needs cleaning out. Cleaning needs improvement. I had to wash and scour the roasting tray and Pyrex dish as well as I could. This apart it is a lovely little place to stay. Comfy beds and lovely shower. A bit of decor badly needed in places especially the radiators and by front door which lets the inside down.

Lovely little house about a 20 minute walk away from Whitby! It made for a wonderful holiday home by the seaside :)<br/><br/>This might not be a problem all the time, however there were building works down the road which led to the drive way. Thih made it very challenging to park the car in such a tight space! We just resorted to parking down one of the side streets instead

Well equipped with everything we needed for the weekend<br/>Parking space outside<br/>Quiet area<br/>Much more spacious than a hotel room<br/><br/>Uncomfortable bed - small and you could feel the springs<br/>A bit dirty in places - kitchen units and upstairs windows<br/>The upstairs is an attic so not a great deal of head room<br/>A bit of a walk into Whitby - about 25 mins<br/>Lacks the love you expect from holiday cottages - no welcome pack for example<br/>Not cheap

Very comfortable, and clean. Just on the outskirts of whitby but an easy walk down into the centre.<br/><br/>The key box was a little difficult to open and the signage to properly not very good. Had to drive up and down a couple of times to find the properly!

Location was good, we could park on the drive in front of the cottage. It was quiet. Sneaton Castle was very close to the cottage, a great place for breakfast and evening dinner.<br/><br/>The beds were very uncomfortable, they need replacing. Some parts of the rooms in the cottage need painting as do the radiators .

Comfy beds<br/><br/>Bathroom smelt really bad , like boiled cabbage , couldn't work TV ,even when there was 6 remote controls ! Could only watch Netflix. Some of the furniture looks tired . Living room rug was really dirty .The one thing I will say is Host and Stay bombard you with constant emails once booked . I wasn't happy I had to purchase insurance against any damage on the property which was £25 . If I didn't they would take £250 holding deposit. This was only given back once checked out ,with a 14 day wait . Wouldn't have booked if I'd known . It wasn't made clear when I was booking my 3 day stay

House was well presented and in a good location with parking facilities. Rooms were clean and comfortable<br/><br/>Having to pay a deposit of £250 or a fixed fee of £25 to cover accidental damages on top of the price was a bit annoying and if we had realised this before booking we probably would have chosen somewhere else.<br/>Whilst there the boiler stopped working so we didn't have heating or hot water for our last night the hosts did say that they would send someone to look at the issue the next day however.

Location and facilities

Location.<br/><br/>Banging my head on the breakfast bar when sitting down on the sofa.

Inside nice and clean. With everything you need. In a good location 20 mind walk into town.and all routes are on your doorstep.would stay again.<br/><br/>On pulling up the outside needs a good scrub. The window and door is covered in green alge.

-Location<br/>-Dog Friendly <br/>-Local Ammenities<br/>-Clean<br/>-Easy accessible<br/><br/>Nothing, great little get away.

The house size.<br/><br/>The furniture, cleanliness, maintenance, fitting of doors.<br/>Lack of essentials.

Lovely little place, perfect for our needs. Good location, about a mile from Whitby town, easily walkable.

The property was lovely and well equipped. It was really warm too, which was a bonus as we went in late October.<br/><br/>We arrived in the dark and we weren't sure where the property was as there was no sign on the door. We struggled with the key safe in the dark and put one wrong digit in by accident. We thought the key safe wasn't working so we knocked on a neighbours door who kindly helped us. However, he also found it a bit difficult to access. It was really stiff, and we were worried we'd have to sleep in the car! ? When we eventually got in, we were so relieved to get a heat in us, as we had been standing in the pouring rain for half an hour firstly trying to find the property, then later, trying to access the key safe code. When we finally got in, we were pleasantly surprised. It was lovely.

Property had a lovely homely feel, layout worked really well. Both kitchen and bathroom facilities good.<br/><br/>Haphazard way to store items sometimes found them difficult to find, and bizarre items in other draws and cupboards ( odd furniture legs, dirty cloths) No batteries in remote controls, made logistics to use electronics difficult.

The cottage inside was nice.<br/><br/>First impressions of outside a little disappointing

No sign on the cottage to say Robins den. So hard to make sure not trying to get into a wrong property.<br/><br/>Parking. It was like in a coral and difficult to get into. Upset neighbour by parking in the road. <br/> <br/>Also roadway exited onto a sharp bend...worrying

Not , clean , garden overgrown, television very confusing every thing done online ie info for the house difficult if you don’t have a smart phone, booked through booking.com then inundated with e mails from host and stay and asked to pay a security deposit for £250 and and only £240 returned as there is an admin charge or you can pay £25 insurance. <br/>None of which was made clear when booking infact never had it on booking.com only air bb.<br/><br/>Host and pay say they are changing the way in the accommodation market not sure which way . <br/><br/><br/>Oh and don’t forget the infestation of spiders and cob webs spent an hour cleaning. <br/><br/>Would avoid host and stay and this property . <br/><br/><br/><br/>This is the first bad review iv ever left and and traveled around the world a few times<br/><br/>Spiders lots of them

Adorable,homely little gem . Crisp white gd quality bedding & I believe fresh new carpets in the bedrooms. <br/>The complimentary Coffee,Tea,Milk was Appreciated.<br/>Having parking was a bonus . <br/>In a quiet location ideal as my little Shitzu hears an Ant at 100 metres !! <br/>10 min to the beach and 1 mile to walk into town .My car wasn’t moved during the stay . <br/>In a residential area and everyone was friendly.<br/><br/>Nothing I could quite happily move in permanently ! <br/>Walking up the hill from town is not for the faint hearted . !!

Location was as described. The 20 mins walk to the centre was easily mitigated by the free parking closer in, leaving just a 5mins walk.<br/><br/>The outside of the property was scruffy.

Nice little cottage with good facilities and private parking. Well furnished in a modern style. Short drive from town (5 mins) or 20 min walk. Good shower and nice towels etc.<br/><br/>The matress on the double bed was very uncomfortable - very firm with springs near the surface. <br/>Watch your head when you're upstairs! Be nice to see a 'Robin's Den' sign on the house.

Property is in a great location for Whitby town, shorty walk away from beach too.<br/><br/>The property needs a thorough deep clean , extremely dusty and spiders all over. Living room rug filthy and stains on sofas, bed felt like sleeping on bare springs.

The towels were nice clean,good location with free parking outside.Downstairs toilet was as handy<br/><br/>The double bed mattress was uncomfortable you could feel the springs it needs a mattress topper on. the tv is tiny in there. The radiator in the bathroom<br/> was rusty and dirty. lots cobwebs in the stairs which could easy be wiped away

The house was lovely & clean. Would definitely recommend & stay again.

Amazing location and cute little cottage

DO NOT STAY HERE!!!<br/>The state of the property was shocking. Filthy dirty and smelt awful. It looked like it had not been cleaned for several months. As we entered the smell was overpowering and despite opening all the windows we could not remain at the property. There were also dog biscuits on the floor by the front door. Furthermore the upstairs toilet was dirty and full of skid marks. Totally unacceptable. The upstairs bedroom bedside lamp was snapped and damaged and the velux windows and landing ceiling were filthy dusty and covered in spiders and bugs. There was also a bug on the bed which looked like a bed bug. The bin had not been emptied and there were lollipop sticks stuck to the bottom of it. The carpets also filthy and covered in bits, stains and there was dirt on the walls, shelves and most of the the furniture. The downstairs sofa and arm chair were stained and the rug was also brown and stained. Several radiators were also filthy and covered in brown and orange stains.

I loved the property just very dusty under the sofa, <br/>A old sponge was left on the drainer that had been used, <br/>A old flannel left in the wash basket in the bathroom, <br/>The master bedroom windows very dirty and cob webby when open with live and dead spiders made us not want to open them which was a shame as it was very stuffy, <br/>But had a lovley time in whitby.<br/><br/>The cleanliness

Nice little cottage. Good bathroom.<br/><br/>Needed a good clean. Yard needed cleaning, cigarette ends laying around. A sign or house number would be helpful.

Straight forward collection from a box on the wall. <br/>Key code given week before arrival<br/><br/>From the outside the property didn't look very attractive - lots of weeds, unpainted fencing. Door to the property unclean

Good location, property was a short drive from Whitby centre. On first appearance everything was very good. I liked that they had a wine fridge! and a bonus of having a downstairs toilet. I also loved there were milk sachets in the fridge and coffee supplied so I could have a brew on arrival!<br/><br/>Unfortunately the property could have been cleaner, there was dust on quite a few surfaces and floors. Plus cups/glasses in the cupboards had lipstick and food stuck to them. There was also a lot of spiders, all be it mostly small but we caught 8 before bed upstairs and I got a further 4 in the down stairs bathroom. <br/>There are a few bits that need fixing too- one of the single beds looked a bit broken at the end, think it needs some screws. Also the double room plug socket wasn’t working for the lamp but all else was good otherwise.

most of it<br/><br/>Television was a mess, 3 hand controls ? 3 separate devices ? needs to be all in one and easier to use. Windows need cleaning and the outside needs a good sweep, bleach and bushes trimming or even completely removing. The ironing board was like a little toy one, I took a photo of my wife using it and we had a right laugh. The pictures are deceiving making it look bigger then what it is.

Beds comfy, off road parking good and supermarket round the corner. A nice little place let down by a few niggles.<br/><br/>Weeds everywhere at the front of property. No property number displayed, so had to work out using process of eliminating from other numbered properties. .Unable to gain access at 4pm as cleaner still on site. No light, soap or towel in downstairs toilet. Dishwasher tablet bizarrely left, but no dishwasher at property.<br/>No welcome package, which I normally get when renting a cottage. Difficulty opening key safe.<br/>A really nice little property let down by the little touches lacking.<br/>The spam emails off Host and Stay got really annoying as did the £250 damage deposit, or £25 non returnable damage waiver requirements. <br/>The check out requests re bedding etc werea bit much too.

Great little cottage type home great for a weekend stay<br/><br/>Weeds over grown on drive as it was raining got wet getting in and out of the car. <br/>Light in the downstairs toilet not working. Not scourer to wash pots had to buy one also only 1 tea towel. no hand towel in downstairs toilet.

Good location. Quiet. Cosy. Comfy.

it was nice and quiet and had a parking space. Linen was clean and bed comfortable but small as a double.<br/><br/>The property was very dark and didn’t look as bright as in the photos. The cooker was absolutely disgusting and so dirty and sticky so I didn’t want to use it. maybe my personal taste but too many ornaments which covered up valuable place own possessions. No cupboard storage as all filled

Nice and pleasant environment and good kitchen facilities, bathroom nice too.<br/><br/>only complaints was that the blind in 2nd bedroom did not keep any light out, my teens not too happy as couldn't sleep. also TV remote didn't work and bought batteries so no t.v. in use for stay. had to make call to host and stay as heating would not come on and it was cold on first night. location was a bit out of Whitby a good half hour walk. <br/>bit overpriced I thought.

Clear instructions<br/><br/>lock box stuck got help from one of the neighbours

Everything was great just some painting on radiators but worked great.<br/><br/>Outside gardens needs a tidy up but it doesn't effect your stay

Nicely equipped house, obviosuly somebody has taken a lot of care over this, its not just a bog standard rental, its clear you are staying in someones family holiday house.<br/><br/>Thenumber of messgaes from Host & Stay, completely unneccesary, the £10 admin fee, the £250 security deposit for 2 nights. The abrut nature of all the communicaiton.

Almost spot on. <br/>Beds were very comfortable, clean and bedrooms were very nice. <br/>Lovely bathroom and downstairs 2nd loo. ( but no hand wash) <br/>Tastefully decorated. Very quiet area and there were spaces around for a 2nd car if needed.<br/><br/>Location needed taxi back home as its all up hill. (25 mins downhill walk) <br/>Bit of black mould on windows and dust on wall frames, sofa felt like it was about to crack. <br/>Toilet just kept on running, you'd expect at least hand wash in there, but all there was, was 1 tiny sachet of hair conditioner. ( very strange) <br/>Tiny little touches would make this cottage perfect. 1st thing would be to hire cleaners that aren't lazy. <br/>2nd, the £250 bond you don't get back for 14 days after check out is ridiculous, this wasn't pointed out upon booking! <br/> CUSTOBERS BEWARE! <br/>Very bad customer service, then an additional £10 admin to taking £250! What's that all about? <br/> <br/>We banged our heads on the work top as the sofa was too close, we had to move it. <br/>Check in was very late ( 4pm) which meant you basically lost a day unless you paid parking in town <br/>But apart from those minor points it was lovely. <br/>WOULD WE GO AGAIN? ...NO. purely on the fee basis.

Great, quiet location, close to Lidl. Well decorated with a lovely feel.<br/><br/>Both living room sofas are tired. The double sofa has a very unpleasant stain right in the middle of it. The three seater needs changing, it is tired and the seating is bowed. Also, another unpleasant stain on the double bed flat sheet in the master bedroom bed.

good location 20 minute walk to the beach with grocery shops nearby. The cottage was tastefully decorated, clean and comfortable and had a relaxing atmosphere with practically everything you need for a short stay.<br/><br/>The mattress on the double bed was a bit lumpy (I could feel the springs in some places). would be useful to have some hooks on the bathroom door to hang your towels after showering. The outside of the property (door and yard area) could do with a it of TLC.

A rubber shower mat , as the tray was slippy when wet .

Sparkling clean

Nicely furnished. Near to supermarket and town. Bedding and towels clean.<br/><br/>kitchen sink plug full of food waste and bathroom sink didn’t drain until we unblocked it of matted hair,some kitchen utensils dirty. No shower mat.

The cottage was lovely and cosy all mod cons. The cottage was very clean and tidy on arrival ? situated a little out of the town bit suited us as we like a bit of a walk. Got taxi back end of night reasonable rate £5 or £6. Nice to have a parking area at the front of the cottage no paying for town parking. Definitely returning this year.<br/><br/>Nothing loved it

The apartment was comfortable, clean and well equipped. It was lovely and warm even though it was freezing outside. Not far to drive into Whitby or Sandsend.<br/>A nice property but could be so much better with the right touches.<br/><br/>Wasn't told at the point of booking that there was an extra charge for insurance, no way of avoiding or we'd have lost our money. The bed was very uncomfortable and desperately needs a new mattress/mattress topper, I had to put one of the single bed duvets under me to stop the springs digging in me so I could sleep. One of the sofas is positioned by a work surface at head height (my partner whacked his head when he sat down.) The toilet is faulty and leaks occasionally and the shower screen doesn't prevent water from spraying all over the floor. Outside the property is treacherous when it freezes. It literally turns into an ice rink (thank goodness a kind neighbour found us some grit!) <br/>Apart from that, it just needs little touches, such as hooks on doors, a doormat when you come in, etc.

Cosy, welcoming, warm, great location!<br/><br/>Kitchen wasn't brilliantly equipped, no chopping board or tea towels. Master bedroom mattress was lumpy and uncomfortable.

lovely modern well equipped / great communication with host . . extremely reasonable price ideal for somewhere to stay with pet . walkable into the centre small outside space for pet to stretch legs and parking on site<br/><br/>toilet was faulty and would continue running beds very uncomfortable could do with new mattress . could do with a mat in hallway especially as it’s so muddy outside

The lounge furniture needs cleaning very badly stained. Further away from the centre than expected so felt it was over priced for location.

An extra WC on the ground floor was a bonus. Spacious rooms. Quiet location. It was good 25 minute walk into the centre but this was expected. Parking was a bonus.<br/><br/>The settee and rug in the front room are stained. The beds not very comfortable. There was no mention of having to pay £10 admin fee for the £250 security deposit. Felt forced into paying the £25 insurance policy instead.

Lovely little cottage . We really enjoyed our stay and would absolutely stay again in the future

Location was good. It was quiet and there is parking.<br/><br/>It was filthy. There were so many cobwebs it looked like someone had got it ready for Halloween. The settees are all stained, so much so that we used a quilt to sit on. <br/>There were dirty marks on the bedding in the main bedroom. The mattress is like laying on a bed of nails. The floors were gritty and very dirty. There were dead flies and bugs all over the place. The work surfaces were dirty and had crumbs and dog food on it. The cooker hob was dirty, there was litter on the floor. <br/>When we complained we were advised that a reclean would be done. <br/>This did happen but they only cleaned where we had pointed out the dirt. It was not done to a satisfactory standard and they admitted that it had been rushed. The beds were not changed so we still had the same dirty sheets and pillow case. The dead bug on the window cill was still there. <br/>In front of the property needs sorting out and tidying up. There is no outdoor furniture as stated. <br/>It's a pity as the place has so much potential but lack of care and attention to detail made this the worst mini break ever.

Nice and cozy cottage, walking distance to the beach. Best suited for 2 people.<br/><br/>The communication was a little disjointed - every time a message came it was from a different person. We had asked for a cot and a high chair, this was confirmed but only a high chair was supplied. Overall not the most child friendly place (no plastic cups or plates around for example). The sofas and rug had quite a few stains. We thought based on the floor plan that there would be a bath, it was a shower only.

Property was well located and presented well on arrival bonus was all the little extras such as washing up liquid toilet roll shower gel and shampoo<br/><br/>The rug and the sofa were stained and the front door handle was very loose.

Location and cleanliness were fantastic!<br/><br/>The bedroom doors didn't shut properly especially the twin room. Every-time someone got up in the night it woke the whole house. Needs bottom taking off the door! Only had 3 small plates and no washing up bowl or rack to dry crocks.

The property was lovely, clean and tidy, had everything needed for a getaway, lovely decorations and a real homey feel. Easy to find. <br/>only a 20m walk to Whitby, (at a slow pace) off road parking is definitely a bonus too.<br/><br/>nothing

Lovely little cottage, nicely decorated and fully equipped for the stay. Lidl just around the corner for supplies is very handy.<br/><br/>It was a little further out of the town centre than i realised, the walk down into town/ harbour and beach is 15/ 20 minute walk.

The accommodation generally was clean & well equipped. Good shower.<br/>Good location only a 20/25 min walk to the seafront. The park infront a definite bonus.<br/><br/>The sofa/ chair were quite stained. Maybe darker upholstery in a place frequently used/ rented?

Cute little house. Bedrooms were lovely and the beds comfy. Great location, about a 25 minute walk to the centre, we got a taxi in the evenings as have young children but they were very cheap around £6.<br/><br/>The downstairs wasn't very clean. It smelt strongly of dogs and the sofas and rug were heavily soiled! There was no where to hang damp towels and barley any hangers in the bedrooms for clothes. The outside of the property was neglected. Lots of untidy weeds and no where to sit. Also the house had lots of spiders and cobwebs which could have easily been removed before we arrived. Our 2 young children were not happy about this.

Lovely area,cottage very clean and tidy easy to find. Parking onsite was a bonus,Had everything we needed for a two night stay .no complaints at all would definitely stay here again in the near future .

Great location, parking spot a bonus, easy walk into town. Nice little house that has everything you need for a short break away.

Great property for a 4 night stay. <br/>A good 20 minute walk into town but we are all fit so not a problem.<br/><br/>Single beds in the room had lethal bit that stuck out of the leg that I kept banging my shin on.

Amazingly convenient with all the facilities needed for a break away. The fact that it is dog friendly really sold it to me and it was so clean. I can’t fault that it was so easy to book, such a peaceful location and the whole stay was stress free.

Location was 20min walk to town in one direction and beach in the other. <br/>Good having easy Internet access. <br/>Good having multiple TV streaming access. <br/>1 min from Lidl.<br/><br/>Would have liked dishwasher rather than washing machine. <br/>There could be some hooks for hanging towels - but this is minor, just a suggestion.

location<br/><br/>bedroom doors sticking on carpet

lovely cosy cottage in a quiet area of Whitby but within east reach to most places , extremely comfortable and homely<br/><br/>n/a

Quiet and comfortable.<br/><br/>not enough hooks in bathroom for towels.

very clean, had everything you needed .. pretty good location<br/><br/>it was difficult to find using the post code

very cosy

I liked the kitchen it was equipped with every utensil pan etc you would need.Robins den was very clean and the beds were very comfy. A downstairs WC as well as a beautiful bathroom upstairs.<br/>Private drive for one car.<br/><br/>I would of loved an outdoor seated area.I was there with my 5yeat old granddaughter she would of loved somewhere to play outside where I could sit and watch

clean and tidy, comfy beds<br/><br/>photo is deceiving if the outside area it looks like an enclosed garden but it is actually where you park your car and once the car is parked you can’t shut the gate

Very clean & comfortable. Close to town. Communication from hosts excellent from start to finish. Would highly recommend & will definitely stay here again on our next visit. *****'s.<br/><br/>Not really a negative as such but the key box was a little tricky to open.

everything we needed<br/><br/>put the already full bin out to be collected and it wasn’t. unclear which bin is for recycling.<br/>bathroom sink outlet faulty<br/>couldn’t get t to work - not a big issue for us and probably down to our tech ability

Very clean and tidy<br/><br/>Got no sleep Due to floorboards creeking every time someone went to the bathroom

Good base for visiting Whitby, which is around 10-15 mins walk. Very clean property with the added bonus of on-site parking.<br/><br/>The fact that there were no views...but you get what you pay for.

it was cosy, bright and comfortable, plus we had a parking spot!<br/><br/>There were no pint glasses or cafetière for coffee, not a big thing but something to maybe put in for future guests x

very clean - parking spot - handy for town<br/><br/>a bit further from Whitby town than thought but not an issue as nice walk

Clean, warm ,great facilities. It was clear that a lot of thought had gone into what people would like/need in this property<br/><br/>The key safe. Dial turns easily but trying to pull the catch down for it to open was really awkward and took a lot of goes.

It had everything we needed to make our stay comfortable<br/><br/>.

A good sized apartment/house. Useful to have parking directly outside. Only a few mins drive from central whitby & a close supermarket. <br/>Comfy, warm & clean. Thankyou.

House was very comfortable & so clean.<br/><br/>One of the single beds wasn’t comfortable due to the fact that it was very unstable.

clean and comfortable..<br/><br/>floor slippery.

Very clean. Quiet location & within a short walk to the town centre

This is a cosy, little house in a convenient location for exploring the Yorkshire coast. However it was let down by inadequate cleaning. We had to request for a cleaner to remove the dog hairs from the sofas and the dried dog food pellets from the front entrance.

There’s a leak by the front door. We couldn’t find a chopping board and the knifes were a little flimsy. More details needed to work the now box etc., batteries missing from remotes.

Difficulty using the key safe but the maintenance man came and helped us out

lovely clean, comfortable property<br/><br/>kitchen worktop right behind sofa at head height.

The property was extremely nice with appropriate seaside decor. It is roughly a mile from the sea.

Great little place - nicely decorated, great location only 5 mins drive into Whitby and close to other local attractions. The kitchen is very well equipped and the beds were really comfortable. Communication was prompt and we were given all the information we needed prior to our stay. Brilliant that it was pet friendly and we couldn’t tell that pets had been in the property previously. We thoroughly enjoyed our stay.<br/><br/>The sofa needs replacing - you sink into it and it was quite badly stained, I imagine from people not adhering to the ‘no pets on the sofa’ rule. There are a few scuffs and marks that need a touch up of paint around the property and the tv is not the easiest to use - my only suggestions for improvement!

Welcome milk in fridge was appreciated and there was plenty of resources: washing up stuff, toilet roll and towels, etc. Beds were comfortable but we did find the duvets to be too warm. Kitchen was well stocked with utensils and crockery.<br/><br/>Creaky flooring, thin walls and very low ceilings but that goes with the territory of a cottage I guess. Water was very slow to drain in both bathroom sinks too.

Really lovely property, ideally for a family stay, and £5/6 to the town centre in a taxi so very well located. Very well stocked facilities, and nicely decorated.

We had a lovely stay a Robins Den, it was so clean and cosy and had everything we needed. It was only a short stroll into the town. I would stay here again and highly recoomend it.