Uggleby House

We visited for 2 nights as a family of 6- such a lovely house to stay in with great facilities and in a great location for visiting Whitby and surrounding areas! The garden was lovely and the house was so tidy- our whole stay had such a cosy autumn feel! Plenty of restaurants and pubs a short drive away if you’d rather eat out too! Plenty of parking space on the driveway to the house too! Ideal for 2 large cars! Self check in was made super easy with great communication from the host!<br/><br/>A few wear and tear marks throughout the house but didn’t affect our stay at all!

We enoyed Uggleby House. It was quiet with a great area for all of us to hang out. The bedrooms and bathrooms were also spacious.

Unfortunately, this property was a disappointment. The space was good but considering it is a premium property it's seriously lacking . Firstly, no cleaning items are provided, not even a bin bag. Fridge door was broken. Dirty tea towel, no oven gloves and no hand towel in downstairs toilet. No cushions on the bar stools. Broken furniture (the handles on the coffee table in the lounger were broken, chest of drawers in the bedroom rickety). No hangers and only basic hanging rails even though there is plenty of space for wardrobes. Small bedroom not fit for purpose - the mattress seriously uncomfortable and bed is pushed right up against the wall and plug socket. Horrible stain on carpet in top floor bedroom. General maintenance was required Lawn outside was not maintained and full of thistles. The images for the listing are not an accurate reflection of the property, especially the outside area. These photos were clearly taken just after the property was developed as they show the road outside still being constructed (it's a fully developed site now). Although not the property owner's fault, next door has a hot tub (which is also a holiday rental) which meant there was a lot of noise in the evenings. One evening, gone 11pm, I had to put my head over the fence and ask the people next door if they could keep it down. Host & Stay didn't respond to any issues other than to provide us with a clean towel and some hangers and when we raised a complaint after our holiday, they asked for pictures. This was surprising because a) they could have inspected the property during our stay, we could have provided pictures during the stay and to be quite honest, some of these are issues which were raised 18 months ago and although the reviewers were promised they would deal with the problem, they clearly haven't. We had taken pictures anyway and these were submitted. Host & Stay did offer a partial refund and I'm giving the property 3 stars as it was spacious and in a good location. I doubt we'd stay here again though.

Excellent location to explore from. The house was amazing! Fantastic garden area, we had two dogs with us. The house was spacious and comfortable. There were towels, tea, coffee etc. all you need for the week.<br/><br/>No hand towels, tea towels or cleaning bits.

The house was absolutely stunning. A group of us stayed here whilst visiting for the weekend for a wedding and it was the perfect place for us. Highly recommend

Great location. Lovely big house. Overall clean and tidy. <br/>Improvements: just small things like making sure the pictures are straight in frames, fridge cupboard door was broken, towels- need more towels!

Whilst we enjoyed staying at the property, we didn’t expect to have to clean the kitchen nor oven trays on arrival. In addition the freezer door was wide open and in the process of defrosting with guests towels placed on the floor soaking up the water.<br/>This was all reported to Host & Stay within 30 minutes of arrival, and 7 days later we’re still awaiting a response from the company.<br/>The company also requested that we leave the key in the lock safe for maintenance to attend and change over a mattress during our stay, this was despite checking out the following morning at 10am ….. we stayed because we didn’t want people coming in with our belongings and dog present. Not very professional or organised

The house is located in an ideal spot to explore the local countryside and coast. We found that communicating with Host and Stay was very cold and lacked the personal touch that you normally get from Airbnb. Automated responses are not helpful and we had to wait up to24 hours for a response. Fortunately our communication was about small items like no tea towel for example. Cleaning fee is excessive especially when the house was not particularly clean. The house desperately needs maintenance to be classed as luxury accommodation. We have stayed at many Airbnb’s which have been wonderful and very welcoming but something about Host &Stay is just lacks personality. For example, No welcome pack, J cloth as a tea towel. Obvious cost cutting measures applied which is inappropriate when billed as luxury accommodation

Overall lovely property which is beautifully decorated. Photos show an accurate representation. Close to Whitby only as short drive. Only negatives was the cleanliness of the house. Kitchen hob and oven dirty, dust and cobwebs everywhere, bag of dog poo left out in the garden and minor damages like stained carpets, broken blinds etc. Had it been cleaned more thoroughly and minor damages fixed it would’ve been 5/5!

I have emailed an extensive explanation of my disappointment regarding this property. I didn’t enjoy my stay in this property.<br/><br/>There were so many negative issues that were below what expectations I had from the photographs on booking.com. that were fresh, bright and welcoming. I have already made a complaint via an email including comparative photographs. This property needs a complete deep clean, stained worn mattresses and stained bedding need to be replaced, fridge door was broken, oven and cooking equipment all need a thorough deep clean, paint on walls, ceiling and woodwork needs repainting, stained carpet in lounge and really unpleasant stain in the 2nd floor bedroom, kitchen tap loose and the outside patio and garden needed weeding and lawn mowing.

The location was good but that was all we can say was good about the property<br/><br/>The house was in a disgusting state. Not been cleaned AT ALL! Blood stains on the carpet and stairs. Dead flies on the floor and a dead spider in the bed! Floors, oven doors, patio doors, walls, island, draining board, sinks all not cleaned and disgusting. The grass outside over grown and full of weeds. Stains all over the living room carpet and when I hoovered it the smell of wet dog was overwhelming! Beyond poor!

I’ve never done a review on a property I’ve stayed at before but feel I need to speak out here. This place was disgustingly unclean the walls were marked, the floors when we arrived had definitely not been cleaned and when I went to hoover them myself the overwhelming dirty smell of wet dog made you gag. The island was smeared and a once over with an antibacterial wipe (thank god I took some!) made it 100 times better so what had they cleaned it with!! The sink was so unclean with bits of food in and the draining board …well it was mouldy! There was a huge blood stain on the carpet in the top bedroom with blood on the banister leading up to it, a dead spider found in the bed and dead flies on the floor behind the chair in the living room. Cobwebs, dust, dirt, marks were the main part of the property and the grass at the rear was overgrown and full of weeds! The patio doors which would have been a lovely feature had you been able to see out of them (ideally onto a lovely manicured lawn) hadn’t been cleaned in months and neither had the oven doors (there was no way I was using them especially as no oven gloves were provided!) I had asked if I could possibly get into the property slightly earlier as I had a 7 week old baby and a 6 year old but was told this was impossible due to the deep clean that needed to be done! I had to clean before I allowed my children inside! Host and Stay have been absolutely useless and my complaint nearly 2 weeks after hasn’t been addressed and I have been fobbed off at every opportunity. My final problem was the morning after we returned home my 6 year old realised in horror that he had left his wallet and pocket money plus his vans pencil case (full of his school pencils, colouring pens etc) in the desk drawer in the double bedroom on the first floor. I instantly called host and stay to see if the cleaners had found it but was told no report had been made. I asked if they could call the cleaners and look into it and possibly even contact the people who had gone in after us….days of me ringing and asking went by until a week later they told me that after cleaning the property for the people who were in after us nothing was found! I asked why it wasnt dealt with straight away when I first reported it and they said ‘oh the cleaners said they had looked and the items weren’t there’ this is a complete lie as I know the items were in the drawer so either the cleaners had either taken them or the people in after us had and all I can say is shame on whoever it was stealing and not being honest about finding a child’s pocket money and possessions! Our fault for not double checking but host and stay were beyond useless and whoever took them should be ashamed! Final note…DO NOT STAY HERE AND DO NOT USE HOST AND STAY! Neither the owner of the property, the cleaners nor host and stay care about anything but getting money and a quick turnover!

Spacious and good location<br/><br/>Rather tired, would benefit from some improvements, but a good space for 3 couples. Quiet and walkable to local pubs and bodying lake, which were all great. There were no coasters or mats, tea towels or hand towel in bathroom, which was difficult. We contacted the company several times, who did not respond until the last day, offering the items, however these did not materialise. Large stain on carpet in bedroom, blind broken in bedroom, but otherwise good.

Great modern property in beautiful quaint village. Good access to a number of great resorts. Lovely little cafe walking distance nice food and great service. <br/>Would stay again at this property if heading to Whitby. <br/>Was 5 adults and a dog plenty of space and ample parking

Location and a great modern space for 6 plus people. 3 mins away from a regular bus into Whitby. Would go again and happy to recommend to friends.<br/><br/>It’s not what we did not like, we really did like it! but would have enhanced our stay. Very strange lack of water/juice glasses- none, lots of champagne flutes yet only 2 wine glasses for a large home to accommodate 7?<br/>Plenty of large pint glasses and only 7 knives. Disappointing to see the lawn unkept. (Would have saved us one argument if there had been tv’s in all bedrooms- teenager rage, but we cannot win them all) and I would have preferred it to be more obvious/ transparent at time of booking, about the deposit, I’m not used to that on booking.com

We had a lovely weekend and the accommodation was fantastic, perfect for our family. The open plan downstairs was a great space for everyone, all the bedrooms had been nicely done and the property was clean. The only issue we had was not enough towels were provided for everyone. <br/>Thank you for a lovely stay!

Lovely house, a little tired.<br/><br/>Holiday ruined because 3 single beds that make up the double beds, had mattresses with springs that dug into your back. They were disgraceful. The lawn was like a field, but luckily we managed to have it cut.

My stay with Host & Stay listing was located in lovely area, very close access to the beach and shops. Beautiful house and interior design. The one down side was the small damages around the house. I had to notify Host & Stay to ensure it doesn’t affect my damage insurance. Which was any unexpected extra cost that you need. The kitchen oven and Hob was not cleaned before our arrival. Pots and plates very dirty. We asked for a cleaner and was told that cleaner would come and no cleaner came to clean the kitchen. Overall a lovely stay with family.

Lovely house in a quiet village. Lots of off street parking. Train station only 5 mins walk away.

Amazing ? great place to stay!

We had a lovely family stay at this property. The house was great, it was spacious and exactly as the photos. The location was lovely, and it was really easy to get the bus into Whitby. Hosts were responsive and gave a useful detailed guide on the property and local areas. Overall a fantastic place, would recommend.

This is a lovely property, but it's let down by a few issues. First, the mattresses in the 2 double rooms are really uncomfortable. These are single beds pushed together, and as the mattresses have a ridged edge, this creates a really uncomfortable parting down the middle. The springs in them are also really uncomfy. The kitchen isn't as well equipped as it should be for a property of this size. No tumblers, no oven gloves, some broken items too. Overall though, this is a lovely house in a beautiful location. If you're going to book it, avoid using Host and Stay. They rip you off with a forced £250 deposit that they hold onto for 2 weeks after your stay, and sting you for a £10 'admin' fee. No other cottage company does this, so search it anywhere else you can find. Also, for some reason, Host and Stay only let you review them as a company - you can't review the actual property on their site (the reviews on their are taken from Air BNB / booking.com bookings)

Beautiful property. We really enjoyed our stay.

we all really enjoyed our stay. appreciated the responsive team after booking and clear instructions. the guides of local are were beneficial. would deffo book again

The location was perfect- scenic and close to Whitby and other surrounding areas. The property was beautiful and very spacious ! Communication was good and we all had a lovely family weekend. Thank you.

A lovely house in a great location for Whitby.

The hosts were responsive and answered all queries, we had one issue where the fridge was tripping all electric but due to being nye they couldn’t get an engineer out to fix this but apart from this we had a great stay.

Brilliant place for a pleasant stay with a group social kitchen and dining area and great comms

It was 2 lovely nights staying with Host &Stay. Everything is noice and above our expectations. Thinking to come back again next few months

Lovely stay- thank you!

This was the first Airbnb I had booked that’s managed by a company rather than it being a persons home and it really showed, the house was clean where you would expect it to be, but it wasn’t maintained very well in other places. We had a few issues and Host and Stay were quick to respond but the general cleanliness/upkeep of the house was lacking. On the first day we got there the freezer had been left open and was completely frozen so that it wouldn’t shut, this was rectified the next day by one of their team. The last night we were there the TV and bracket fell off the wall, which we reported and was hopefully fixed in time for the next guests. <br/>The house was in a fantastic location and was a short drive away from Whitby. <br/>My only advice would be to read the t&c’s fully before confirming your booking.

The property was spacious and luxurious in every way and the location was fabulous<br/><br/>Only point to make would be there needs to be more glassware (small glasses) and salad bowls etc. Massive kitchen but not enough pots and pans etc. Had to give my 3 year a drink in a pint glass as there was nothing smaller

beds uncomfortable no oven gloves or small glass tumblers Some of the plates and cutlery not really clean Not everybody as qr reader so no printed instructions<br/><br/>great location easy parking

Spacious, attractive and clean accommodation for 6 adults. In a great location for visiting Whitby and other local places of interest. Comfortable beds in lovely bedrooms.<br/><br/>Small, basic changes, several of which have been mentioned in past reviews, would make this accommodation perfect... <br/>Supplying a pair of oven gloves, supplying a hand towel in the kitchen and downstairs toilet, supplying a large 4th pan in the kitchen as the 2 small and 1 larger pan are inadequate for cooking for up to 7 people, supplying 7 small tumbler glasses for breakfast etc as only wine, flute and 4 pint glasses are provided, removing the large weeds on the back patio as they spoil an attractive property.

The house had tons of space had everything we needed and more plenty of parking spaces the property was modern in design

the property lay out was good and the bedrooms were all a good size<br/><br/>the garden could do with some attention

This was a great place to stay for a couple of nights in a beautiful location in a small village outside Whitby, for 6 adults, a child and a dog! The rooms were all spacious for the couples and had ensuites which was great. The downstairs room main living room and kitchen area again very spacious and a lovely place to chill on an evening. Kitchen was well equipped and had everything you needed apart from oven gloves but made do with a tea towel.<br/>All rooms were spotless on arrival so can’t fault the cleanliness. Would definitely recommend.

This was like a home from home. So clean and tidy and everything brand new. The downstairs space was perfect for everyone to relax and spend time - such a nice added bonus with the bi-fold doors to open and enjoy the garden space. Really have no faults with the house. We absolutely loved it and would definitely stay again. Plenty of parking for 3 cars. <br/>The location was perfect for a staycay in Whitby - we used the park and ride service which was only 5 minutes drive away. The nearby village was beautiful and the estate where the house was situated was so quiet and peaceful. <br/>Highly recommend!

Suited our needs perfectly and would book again..

It was a beautiful home, exactly as described. We were all very comfortable and the amenities were exactly as described.

There was a real wow factor when we went into the property. So much space and a fabulous design throughout the whole building. It was a lovely comfortable space. The bedrooms were really great too, especially the master bedroom. <br/>Thoroughly enjoyed our short stay here and will definitely book to come back again.<br/><br/>I found getting into the key box a bit of a challenge but this could just have been me! <br/>The shower in the bathroom on the first floor was a little small and I am 5'3" The bathroom had a notable chemical smell. Possibly because there are no external windows in this room. <br/>The garden patio needs to be weeded and the edges of the lawn could do with trimming. Also at the front, there are quite a few weeds growing up and a rather large thistle waiting to attack you on the garage drive This is just a small thing, but I think worth mentioning, especially as this is such a lovely property inside. It would be a shame for the garden to let the place down.

Excellent location, very spacious, bedrooms and living space were clean and tidy, great communication from the hosting company<br/><br/>The kitchen was very clean but some of the pans were dirty and in poor condition so could not be used

Suited our needs perfectly and would book again..

Beautiful stay just a 5 minute drive from Whitby which was exactly what we were looking for.<br/><br/>House was in great condition and as described so our two family’s (4 adults, 3 children) were able to share the whole house together.<br/><br/>Everything worked perfect from Wi-Fi (essential for the kids) to all the kitchen, bathroom appliances.<br/><br/>EV charger was a great addition although we did have to clarify that we could use it as the listing said we could but the guide which comes a week ahead of the stay said otherwise (this needs updating). However Host & Stay were responsive to our question and we were able to use it.<br/><br/>Would stay again if in the area!

stunning property!<br/><br/>nothing! everything was exceptional

Great for family stays, lovely open plan area to gather in and share meals. Easy public transport links in to Whitby without having to worry about parking.

Beautiful house, spacious, clean and well set out, secure garden. Loved it!

very uncluttered, spacious, excellent bath/shower rooms, good facilities (including tumble dryer), clean and comfortable. Excellent all round.<br/><br/>Nothing to dislike.

The place was very nice and clean before arrival.<br/><br/>But we were very disappointed with the lack of help from the host. We were given less than a quarter of a washing up liquid bottle, when we asked for one we were told it was provided before check-in which was not true. We also asked for dishwasher tablets which were not provided but there was a dishwasher there. Again we were told nothing could be done about that. General things like handwash, kitchen tissues, toilet roll, bin bags, you will probably have to take it yourself as they only give 1/2 of each.

Lovely accommodation with everything you need. Lovely location, helpful and responsive host.

Fantastic property! Incredibly spacious! Better than the photos.<br/><br/>Great base for the local area. We stayed as a family of 6 (4 adults 2 children).<br/><br/>The cottage was well equipped, cosy, clean and spacious. The additional cleaning bill you pay when booking did come as a shock, however it meant we could relax a bit on holiday.<br/><br/>Garden was ideal. Beautiful views and felt very private. Great for our two dogs to have a sniff about before their walks.<br/><br/>Our only issues...The stair carpet reaching up to the attic room is in need of fixing...it has come away from its carpet grips and is a danger. I'm sure this can be easily rectified.<br/><br/>Comfortable beds in TWO of the rooms, however the double bed in the attic room is unsuitable for adults.<br/>As soon as you sat on the mattress you sunk down onto a very hard base. In the end, two adults had to switch bedrooms and this bed was given to one child.<br/>The single bed felt much the same, but luckily this was also used by a child.<br/><br/>Overall, a fantastic stay!

Great stay. Superb property.

The house was an amazing space and we loved the layout and room sizes. The kitchen was well equipped with everything you would need for a few days away. It was in a great location for Whitby and Sandsend.

Fantastic place to stay, beautifil inside and out in a lovely quiet village. Highly recommend!

tasteful decoration and very clean<br/><br/>sofas a little uncomfortable

the house is amazing, and the location handy for Whitby as its 5mins drive away. very quite location with parking for 4 cars if you use the garage as 3 driveway spots.<br/><br/>Great location for a family get together as the living room,kitchen and dining room qll being combined makes the room huge. plus if staying in the summer the patio can be opened up also

Had a lovely weekend away with family, the house was very clean, warm and comfortable, and had everything we needed. In a good location to visit Whitby, Sandsend, Saltburn by the Sea, Goathland and other places in North Yorkshire.

great location and lots of space in the house for large family get together<br/><br/>parking of cars at houses next door was an issue

Large, new property with easy access to the whole of the North Yorkshire coast and everything you need for a relaxing break for the whole family, young and old

Although this is a modern and very pleasant property we felt that this isn't being maintained to a very high standard. The downstairs taps sent water flying everywhere when turned on too much, we had power cuts due to a faulty fuse and they don't provide oven gloves meaning that cooking was a nightmare leaving several members of our party burned. Be prepared!

Great stay, lovely property in a good location. The open plan living area is fantastic for families along with the bedroom layout. Would recommend a stay here.

space style , location

beautiful property<br/><br/>nothing

spacious, modern, clean and quiet

Beautiful house and furnishings. Big enough for two families easily. Outdoor space. Near Whitby but away from the crazy busy.<br/><br/>Two key things - 1. The wifi didn’t work and I thought the hosts took far too long to respond to <br/>messages etc. My husband was assuming he could work a bit while there and without wifi (and no phone signal) this was impossible and so cost us money. <br/>2. No spare bedding (that we could find). We travelled with 3 under 8s and needed replacement bed linen one night and couldn’t find any. This left us washing and tumble drying in the middle of the night and having to put kids in beds to share while we waited for the linen to dry. For a house apparently aimed at families this seems like a very obvious thing to need!

We had a great few days in this modern house; it was very well equipped. Great location for Whitby and Robin Hoods Bay. Lovely riverside bar/cafe/miniature railway in the next village of Ruswarp. Butchers in Sleights was very good.

Loved this property it was perfect for our weekend stay - 3 generations and 3 dogs. The beds were really comfortable. The property was lovely, very spacious and the garden centre at the end of the road was perfect for lunch/breakfast - we went for both!<br/><br/>Would benefit from some oven gloves as we had to improvise with a teatowel. We were aware that there was no wifi before we arrived however I think it would be absolutely faultless if it had the benefit of wifi. All in all a great stay in a beautiful house in a gorgeous north yorkshire village close to Whitby.

Beware when booking there is a £125 cleaning bill added to your final bill. <br/>Although mainly clean , it was not spotless. <br/>I had to re clean the fridge and toilet . My husband cut his foot on a shard of glass in the main en suite . Bird poo was all over the bifolds which were not locking correctly ( we notified owners ).<br/>No WiFi and generally phone signal is very poor.<br/>No welcome pack only a pint of milk, coffee, tea and cleaning gear. <br/>Weeds on patio area outside. <br/>I sound very picky but this was not cheap accommodation.<br/>On a positive note , the open plan layout works very well. All double bedrooms had bathrooms in easy reach and furnishings are very new and modern . Location is good , no noise from roads.<br/>We had a lovely weekend but would not stay here again , I feel this is overpriced especially the £125 cleaning bill !

A perfect holiday home, nice and quiet, clean and cannot fault, would love to stay again.<br/><br/>No mobile signal

This property was exactly as described on the website, spacious, clean and well equiped, with off street parking for 2 large or at push 3 small cars. Its very convenient for Whitby and North Yorkshire in general, we would be happy to stay again if returning to the area.

House was roomy and beautifully decorated. Everything we needed and parking straight outside.<br/><br/>The only fault was there was no WiFi

We had a lovely weekend for our daughters birthday. The house was what we needed. The space downstairs was amazing. The single room is very small but the rest of the rooms are a good size. <br/>Plenty of cupboards space to put bags and shoes. <br/>We will be booking to come back. The only thing we would have found useful is some Outdoor seating, to enjoy the views and the weather.

Everything

Excellent property in a lovely village location.House had everything you could wish for,very spacious and modern,lots of extras in the kitchen dishwasher,washer drier etc.lovely decor .Had a wonderful stay and would definitely recommend.<br/><br/>If there was anything to improve on it would be not enough storage for hanging clothes in the bedrooms and the mattress in the top floor bedroom is not comfortable.

This is a beautiful house which is deceptively large - plenty of space and bathrooms and in excellent condition.<br/>It was our first AirBnB with an agency host, and it lacked that personal connection I am used to on booking. As soon as we’d done the deal we received auto requests for passports and photos to an app, along with lots of unfriendly injunctions about recouping costs if damage/noise etc etc. not the perfect first encounter, and no where near as personable as I am used to with AirBNB hosts.<br/>Not sure if this is the new standard.<br/>The house had no Wi-Fi and no mobile signal- but the bumph said high speed internet was standard in all host and stay properties.<br/>We paid £150 for cleaning but still received messages about the cleaning we needed to do before checking out.<br/>And finally- get check out time. Is it really necessary to get us out at 10am when check in isn’t before 3pm? We would have preferred a later check out on Sunday morning and felt a bit hurried out.<br/>But a beautiful house in a super spot.

Lovely property and great location , just perfect !

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Super, spacious property, finished to a very good standard. Comfy beds and plenty of bathrooms for us. Nice, quiet residential location. Close to some nice local shops eg bakery and butchers round the corner in Sleights. An excellent base for exploring Whitby and the North Yorkshire coast and moors.

We stayed at Ugglesby House between Christmas and New Year and it was such a lovely trip. The house was very new with beautiful decor and modern kitchen and bathrooms. It was spotless on our arrival and the communication from Host & Stay was excellent throughout the trip; answering any questions we had and even making suggestions for local dog-friendly pubs! The location was idyllic, beautiful scenary and walks on our doorstep and close proximity to Whitby and the coast. We highly recommend The Plough pub at the neighbouring village Sleights and White Rose Taxis in Whitby, both of which were happy to accommodate our dog!