Waterside

Beautiful apartment overlooking the water. Really convenient location in the centre of Durham. Would definitely recommend.

Proximity to all amenities. The layout and facilities of the apartment. It was a bit corporate/clinical but I understand why.<br/><br/>Small point but the air fresheners were overwhelming and I had to shut them I. A cupboard but it took ages to get rid of the smell. Also (not owners'fault) but while we were waiting to sort out the access app (your staff were very helpful) we got to see the rats over the road checking out the rubbish - bit creepy!

Beautiful apartment and perfect location. Great value.<br/><br/>Their locks are operated by Nuki which should let your phone be your key. However, I never received the email with the activation code so we waited outside for over an hour while Host and Stay tried to figure out how to unlock the door. Didn’t hear from the actual host until the next morning. Host communication was not timely. Also, hot water is limited. Except for those things, once we were in it was great! And the locks did work eventually.

Brilliant location for us. Bed linen and towels were excellent quality<br/><br/>Very complicated system to set up digital door locks. Would have struggled without my son being there <br/>. Would have preferred a paper copy of instructions for appliances <br/>11 o'clock check out would suit most people

Good location. Pleasant lay out. Good shower.<br/><br/>The arrangements for getting into the property- total shambles. They have installed a smart key system but failed to make it work. Spent several days before arriving to try and get it sorted out. Kept going round and round in circles. Was assured it would work on the day - it didn’t. Eventually after many calls - I will escalate to tech team!!! I was given an override code to get in. Staff brought a real key the next day. Until then a (helpful) member of the team had to lock the door remotely. Very stressful. We were looking for alternative places to stay by the time they sorted the temporary fix.

Lovely flat in the centre of Durham. The kitchen had good quality equipment and beds were comfortable.<br/><br/>Issues were with Host and Stay. I paid more for Free Cancellation where it clearly stated No Prepayment needed, yet they took the full payment immediately I booked when there was still 2 months to go before the stay. When I queried this several times, I was either told their finance department would get in touch which they never did or that it was their policy to take all the payment and refund me if I cancelled. But that isn’t what the listing advertised when it said No Prepayment needed. I see they have removed No Prepayment needed from their listing since. <br/>Also they did not send the invitation code which had to be entered on the smart phone app in order to unlock the door of the flat despite me asking for it several times beforehand . I had to hang around outside for an hour after check in time before I could get in.

Perfect location and excellent flat right by the river we had missed an email re how to work lock system which resulted in difficulties gaining access but owner was fantastic at helping out

Located in an excellent spot by the river which allowed us to visit several places. Accommodation was clean. Slightly confusing with the door lock initially but fine once we mastered it.<br/><br/>We were asked to pay a non-refundable deposit for breakages. But have also received a message on leaving to advise this would be refunded. No refund as yet as it takes 14 days. This is confusing.