Bagdale Rise

Spacious, clean and tasteful with everything you could possibly need. Excellent location within walking distance from the centre of town. Nothing to dislike.

Bagdale Rise is a fantastic place, this is the 2nd time here. The lounge is comfortable, the kitchen is well equipped, bathroom great, bedroom are adequate. Location is fabulous. It’s a little dark & it’s hard to see the numbers on the key pad because they are black too. Could do with a little light of some kind as even in the daylight we struggled. Possibly another set of mugs in the kitchen would be great. Also one toilet roll for 4 People for 3 days is a squeeze, a spare one would have been nice as a back …..

It was homely and well equipped. It had everything that we needed. It’s in a perfect location. The slope leading up to the apartment was steep. The parking was tight .

Enjoyable

I booked via booking.com and had to pay in full rather than reserve. We paid an extra £60 cleaning bill at the time of booking. Then before we were due to go we received an email asking to confirm the waiver and either pay £25 no refundable deposit or £250 refundable deposit. This was not through booking.com website and came as a surprise to us. I was anxious about doing this because we had problems with people taking deposits and not returning the £200 deposit to us through airbnb and we got no support from them as it was arranged away from their platform so we were naturally anxious. We therefore paid the £25 as we would have lost our money for the booking. We felt that this deposit was unwarranted and should have been included at the time of booking. We had a few hiccups finding and getting into the property and you had to rely on a link to a website with the arrival details. We presumed the allocated parking space was where we got the key from. But it was not made clear and my husband couldn't park our car in the space provided and ended up scratching our car. In the end, we had to park it in a bay with a note in case anyone wanted us to move it. Luckily we didn't need to. The apartment was very clean and modern and the beds were comfortable. It was a great base to explore Whitby and the centre was walkable. It is just a shame about the waiver and that we couldn't get hold of anyone when we were struggling to get in to the property. Date of experience: 31 October 2024

The property is in the perfect location, no more than a 2 minute walk from the town centre. Easy instructions for checking in & out, parking was a little tight but still a bonus. Comfortable, clean & spacious for a family of 3. Will definitely book this property again next time we're in Whitby. Nothing

The apartment was brilliant. Clean, comfy and had everything you'd need for a stay. It felt homely - it didn't feel like an empty rental. It was like care and thought had gone into decor and furniture. It's less than 5 mins from the train station, a couple of minutes to get into the town, and only about 5 minutes to the bridge to take you to the old town.

The apartment was very clean and a great location. Nothing all was good

Loved how close it was to centre. Really easy to walk everywhere. Car parking space could maybe be a little tight if you had a biggish car.

Fabulous Apartment open plan living and spotlessly clean also close to all amenities pubs ect Not a complaint, but second bedroom a little tight for space .

Beautiful apartment with added bonus of a parking space. Very close to amenities but far enough away (5 min walk) to be quiet. Few simple repairs required but didn't affect our stay. Would be nice to have duvets one size bigger than double beds.

Very good. Within walking distance of supermarket, restaurants, Rail Station, local shops and harbour area. Free numbered parking space on site is a bonus. Can't fault anything.

The location is super and great to have private parking too. The apartment was lovely and very comfortable. Nothing, really. If I had to say, then perhaps clear the cobwebs from the big bedroom ceiling and wall above the bed. Perhaps refresh the paintwork in the bathroom. That's all.

The unit was spacious and very well appointed and spotlessly clean. The washer/dryer (laundry) was a Godsend!!! We were so close to the centre of town, Railway station, supermarket and attractions. We walked everywhere! Would have liked some laundry liquid for the washer dryer (even if only enough to do one load of laundry). Also as we were travelling (internationally) we only had access to our phone messages/txts and emails when we had access to wifi. The process of checking in was a bit awkward and stressful because of this.

Location was excellent Private parking space was excellent Apartment was comfortable and fairly quiet Hardly any space in kitchen for basic food stuffs ,needs a bread bin too. It’s the only place we’ve stayed where there wasn’t a pair of scissors for cutting packets open etc. Cleanliness was fair but not up to our usual standards I’m afraid, your cleaner needs to pay more attention to detail.main lights in lounge area were thick with dust on top,also the t v cabinet was dusty too. Bathroom mirror was foggy like it had been wiped but not polished off. Sometimes it’s the little things that need more attention. Contact with host and stay I felt was too corporate, I didn’t like their attitude and the way they dealt with things like the breakages deposit stages. I don’t have problems with other companies I’ve stayed with sometimes it’s the personal touch that matters .

Fantastic location. Very clean property.

Location was great, was clean and tidy, bit of dust on top of lights on the ceiling but nothing major, decor was nice and modern and very comfy beds and furniture No issues

The location was great and parking was the right size for our car. Good communication, easy access and the beds were very comfortable. This was our second visit to this property and we enjoyed our stay. The cleaning was not as up to scratch as last time. The frying pan and teapot were both dirty so we had to clean before use and some bowls in the cupboard were chipped. Glad we brought our own toilet rolls as there was just one roll for 4 people for 4 days provided!

Good location. Easy parking. Will be using this apartment again. Very noisey neighbours in apartment above.

Clean, with good quality furnishings, some nice touches, like coffee pod machine with some pods and some milk sachets in fridge. Beds very comfy. Location great. The officious nature of using Host & Stay. The emails always seemed very don't do this..pay this. Nothing warm or friendly or personal. Seemed to be very focused on damage payments (I understand that some people are not good renters) but surely not a place to start? No way of recycling, we ended up bringing home empty bottles, plastic, etc! There are no instructions for the use of the washer dryer (a link to this in info would have been helpful!) You told us the code for the lock key box but not where it was! Not helpful when arriving in the pouring rain!

Great location and ideal for a break in Whitby & the surrounding area

Excellent location near the centre of Whitby! Apartment was modern, clean and had everything we needed. We would use again if available when returning to Whitby! Only problem was the size of the parking space as we were in a large car so it wasn't easy to reverse into space but at least it was covered, so that it didn't get dirty from all the gulls!

Excellent location Parking space is not easy to get into

Lovely apartment, quiet, good facilities, car parking a bonus. Good location.

Very clean, modern and comfortable. Nothing, everything was perfect

Comfortable and clean Dirty staircase on way in

Location, cleanliness and facilities in apartment. Great that it had a parking space. One of the beds was a little uncomfortable and extremely creaky.

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Plenty of privacy Close to town Tight parking

Good location. Car parking a big bonus, space was small, but we never moved it over the weekend so it was helpful. Good communication with Host & Stay with all instructions clear for us. Bed/sofa comfortable Very basic facilities, we were there for the weekend, mirrors were smeared, dust on some things, toiletries were shampoo only. No kitchen roll, box hankies etc, not available. There were 3 teabags only, three sachets of milk and about an inch of washing up liquid in the bottle. Kettle still had old water in it, as well as just looking dirty as there was so much limescale on the bottom. Toaster looked unclean, crumbs around the top and was rusted on the top, I think for the price point maybe more basic items could be available in the two bedroom apartment. I also think the kitchen equipment needs updated. We left the apartment clean and tidy and disposed of rubbish in the bin store as requested, but again no rubbish bags available anywhere in the apartment for us to refill the kitchen bin.

Great location close to town. Parking ya real bonus. Smart tv could not play ITV X.

Central location Clean and spacious Comfortable Lack of shelf space in bathroom but not a problem

Bagdale Rise is an excellent, comfortable apartment situated close to the Whitby harbour, with very much of Whitby being in close walking distance. The apartment is equipped with Wifi, a smart TV, dishwasher and all of the kitchen appliances and utensils you could need. The free parking space is very useful and is much appreciated. This was our third stay in the apartment and we will be back again. The bed slats on one of the beds were a little wobbly and may need tightening or replacing.

Very clean and tidy. None

Lovely, clean, and comfortable. Very well placed for Whitby centre. Not enough natural light in rooms.

Beautiful Apartment in an excellent location. Clean, tidy had everything we needed & smelled lovely. The parking space was a huge bonus! Nothing!

All of it. Small parking slot.

Everything Nothing it was PERFECT

The apartment was warm and welcoming, and exceptionally clean. The bed linen and towels were immaculately clean and there were plenty of pillows and towels provided. Amazing location. The only thing I found difficult but I know this can't be helped, was the parking space. There was very little space to manoeuvre into the allocated parking space as the parking is directly below the apartments and directly opposite was the walls of the opposite houses. However, once parked we didn't need to use the car again as the location was close to everything.

Good location Comfortable Great facilities Good space

Location and parking included (although it is tight if you have a large car) After booking was informed we’d have to pay either £25 insurance or a very large deposit to which there would be a £10admin fee and we wouldn’t get the money back for 7days!!!! I don’t understand how an admin fee can be charged on a deposit or why this was not made clear when booking. We also received several passive aggressive emails from Host & Stay who manage the property before and during our stay. The upshot is that we will never ever book another property which is managed through them. Coffee machine didn’t work (leaked) and the previous occupants burnt toast was still in the kitchen - not sure how well it have been cleaned

Super clean fantastic beautifully decorated and comfortable beds

Clean, Modern

Comfortable apartment The initial trying to contact someone on the day I got there it took many missed calls before they answered. Couldn’t understand a word they said English very poor. Contact should be made a day earlier to prepare guests before a 5 hr journey. The apartment did require better cleaning. Light fittings in all rooms very dusty along with behind tv. Definitely more attention to detail required with cleaning.

It’s central - very clean - private parking Comfy beds

Fantastic apartment. Lovely short break enjoying everything from the minute we arrived.

Well located,parkingspace really welcome ,bur quite tight. very clean ,well equipped and furnished

I love this place, will visit again

Ideal location, well equipped apartment with free parking

All as advertised

Very clean and a great location.

The location was excellent the apartment was lovely and clean I didn’t like having to pay £260 in case of damage got £250 back one week after leaving kept £10 administration costs although it was a lovely place I would definitely not book when using host and stay as on this trip we stayed at 3 different places and if they all did that my account would of been £750 down for at least 2 weeks

Beautiful accommodation, had everything you could ask for and just a few minutes walk to the harbour front . Host and stay staff were excellent and informative and very helpful. Will definitely be going back to this apartment, just perfect.Thank you host and stay for a lovely vacation.

Furnished to a very high standard, had everything you needed, like home from home, perfect location too, just beautiful. Nothing at all, it was just perfect, can’t fault one thing about it, best holiday let we’ve stayed in.

Location was brilliant. Parking space was bonus. Apartment was clean, well presented and all necessities thought about. Well done. Can’t think of one thing. Binmen woke us up early Friday morning, but can’t blame that on the apartment. The parking space was a little tight, but we did have a large car. So on the whole nothing.

Excellent facilities. very comfortable. Poorly cleaned.

Lovely modern accommodation. Great location.

Quality, no issues with the property. Great location?

The location was great, just a few minutes walk into the centre of Whitby, but far enough away to be quiet. The parking slot was very welcome. The flat was nicely decorated, and well equipped. The letting company is well organised and quick to respond to any queries.

The location and how modern it is The parking space was tiny, and twice found someone else parked in it when we had been out. Really wish the bigger bedroom had a decent mattress it was like cardboard

All the emails from host and stay. Many repeats. Difficulties with paying damage deposit , nearly gave up. Eventually met owners during stay , who were extremely friendly and helpful.

The apartment was very convenient for the town centre, an easy stroll. The apartment had everything we needed, it was well stocked with crockery, pans etc. Very modern and clean.

Location 3 mins walk to harbour..perfect There was nothing not to like. Everything was spot on.

nothing to dislike, the location and the apartment were excellent, N/A

location

Great place only 5 minutes walk to town .no great big hills to climb like most properties we have stayed at .free parking as well .

Great apartment with on site parking. A few minutes walk to the centre of Whitby. Having stayed in this apartment before, we were expecting the same high standard of cleaning. Sadly, this wasn't the case. The fronts of the kitchen units were covered in finger marks. The insides of the cupboards needed a clean. The silver teapot was covered in streaky marks. The washing machine had soap powder along the tray from previous guests. The bathroom mirror wasn't clean & the overflow on the bathroom sink had black mould on it. The insides of the wardrobes were dusty.

modern, spotless property and great location it was all fantastic but another small toilet/ shower room would have been great

Location was good. Apartment nice and clean. Bed wasn't comfortable. Bedroom was small.

Had a the great 2 night stay. Walkable to the harbour. Apartment was beautiful, clean and had everything we needed.

Superb apartment. Everything you need for a comfortable stay. Great quality furnishings, beds very comfortable, kitchen fully equipped. Parking on site in a quiet location a few minutes walk into town. Could not fault a thing

Great location a few minutes from the sea and restaurants and pubs Very comfy and smart modern apartment

Location was good Softer pillows

it was spotlessly clean and absolutely everything you needed inside perfect location within a 5 min walk to centre would definitely visit again neither of the bedrooms had a dressing table where you could sit and do your hair

Well what can I say apart from absolutely beautiful fantastic place to stay there was everything you could possible need to cook a full dinner if you didn’t want to eat short 5 min walk into town was absolutely fabulous will definitely be visiting again and will recommend to others too thank you for a lovely stay

The instructions took us straight to the property. The apartment was spotless, comfortable and had everything we needed. Great to have parking so close to the town centre. The damage insurance was a bit of a pain

Apartment was spacious, modern and clean. Everything you would need with a parking space very close by. The directions were not clear on the app from the car parking facilities. Download what three words to be fully sure.

Beautiful property and excellent location. Our score for the property would be 10/10 exceptional. Sadly, this was impacted by the management company 'Host and Stay'. We have stayed in many properties in and around Whitby over the years and have loved meeting the various owners and hosts. However, Host and Stay really need to consider their customers at the heart of their bookings. We paid in full for the property via Booking.com at the time of booking. After booking, we were told that we must pay £250 damage cover on our credit card 2 weeks before our visit, which would then be returned 2 weeks after our visit but with a £10 admin fee deducted. Alternatively, we could pay a non-refundable £25 damage fee. We were bombarded with emails straight after our booking, insisting we made the damage payments immediately or our booking would be cancelled. We paid the fee and accepted that this was their approach. The weekend arrived and their check-in details etc were very good and straightforward. We could have checked in from 4 pm on Friday afternoon but didn't arrive until 7 pm, due to work and traffic. However, we looked forward to the weekend ahead to celebrate my husband's birthday. We were somewhat surprised to receive a message at 10.03 am on Saturday morning reminding us that our check out was the next day and we MUST vacate by 10 am. We had only just arrived! To ensure that we were ready for our early check out on Sunday, we packed everything up on Saturday evening before we went to bed and set our alarm for 8.30 am. Imagine our further surprise that we received a message at 8 am on Sunday telling us to make sure that we vacated the property by 10 am and no later or we would be charged. We were unimpressed to say the least. We had a wonderful stay but the level of interruption for just 2 days was beyond acceptable. On return home we looked into reviews of Host and Stay and it seems that their approach is not a one-off. Check out Trust Pilot if you want to hear of similar approaches.

Fantastic location in Whitby, the apartment was perfect and the Christmas tree was a lovely touch. Nothing

The location was great very close to town and amenities. The apartment was lovely. The only issue was not enough toilet roll for 4 adults.

Excellent location, only 2 mins into town. Very comfortable apartment and everything looked new I think the check in and check out times are tight - 16:00 to be allowed in and 10:00 to be out! We only really got one day in the apartment The key lock was hard to operate Could not find the bins WiFi code was incorrect on the electronic guide but correct on paperwork in the apartment (i.e. they were different)

very comfortable and had that homely feeling trying to get the car down the ski slope, snow and ice was very dangerous and not one bit of it was gritted by the owners / letters.

amazing place and location beds a bit low due to mobility issues our problem not the apartments

Everything the apartment was beautiful very clean beds super comfy near to shops pubs eateries couldn't fault it .very quiet area what more can I say loved it There wasn't anything we didn't like about the apartment

Lovely apartment in great location. Appreciated it had its own carpark and a washing machine! Nothing

Location, privacy, quiet & parking ! the apartment is new & modern - had every convenience we needed. Nothing !

N/A The mattress change should have been kingsize instead of double. However appreciate there was an issue and it had to be renewed quickly.

They was absolutely nothing not to like in this property. I’ve stayed loads of apartments and house over the pasted 20 years and this very exceptional. The price in school holidays are too high.

Location was fantastic. Ideal for exploring Whitby. The flat is well appointed and comfortable. The flat was great. The only two very small areas that could be improved upon are having some hooks on back of doors to hang damp towels. There is literally nowhere to put them to dry unless you use the dryer which doesn’t seem energy efficient! The other even smaller issue was there wasn’t a tea towel so we were unable to dry dishes to put them away.

Location was great. Very clean and well equipped

Fantastic location , very near centre , yet .very quiet Bedside lights too dim to be able to read.Minor problem!!!

The accommodation was very good.it was walking distance from the centre which was also very good. There was nothing I didn't like about my stay at the accommodation.

The location was ideal. Car parking and facilities were great. Spacious, clean and comfortable. There was very little to complain about.

Location was brilliant, short walk to the town centre. The apartment was incredible. Very clean and well maintained. Everything we could have needed was there Absolutely nothing!

Very central location just 2 mins from the station Cannot think of anything we didnt like....car parking a bit tight and be prepared to move all the neighbours wheelie bins to get in...

Location was perfect . Very clean and comfortable accommodation with everything you needed 10am check out a bit to early and option for a late checkout

modern, clean, lovely accommodation, equipped with everything you need and a short stroll to the centre of Whitby. n/a

Location. parking. comfort & quality of equipment provided. No view. Kitchen window obscured. No hanging facilities in the bathroom.

Exactly as advertised, excellent amenities and location and parking perfect An additional cloakroom or en-suite would have been great

The apartment was beautiful. Comfortable, clean, homely and had everything you could ever need. Also close to facilities Nothing

Facilities, Cleanliness and parking space huge plus. n/a

Proximity to town Private parking Well presented accommodation with new and modern appliances Washing machine bonus Parking spaces very tight!

Fantastic apartment, spotlessly clean and in a great location. Easy to find and instructions to enter property clear and precise .Car parking space a definite bonus.Had a fabulous time in Whitby and a very relaxing and comfortable stay.Would recommend. Nothing.

good quality standard of accommodation and excellent location nothing

A very modern well equipped apartment. Excellent location just a short walk into town centre . We had a little bit of trouble finding it as it’s a bit hidden.

modern, centrally located apartment with own parking space. No negatives

Excellent location, close to town center and all amenities. Nothing.

Spotlessly clean. Everything supplied that we could possibly need. Parking space priceless! Few minutes walk to the harbour. Perfect Found the bed slightly too firm but that could be to someone else's taste, so not a problem

The location was unbeatable. Right on the doorstep (literally 2 minutes away) from the town and harbour. Also a dedicated parking spot negated all paid parking or scratchcard parking schemes. The accommodation has everything you need from a weekend stay to a longer stay. Cooking facilities top notch and was also left a fresh pint of milk for a brew when we arrived. I was a little dubious after reading various reports about how hard the accommodation was to find and the tight parking, but we had no issues finding it, locating the keys or parking. Just read the pre-arrival instruction emails and it's a doddle! Would definitely recommend to friends and family and we will also return in the future. There were no negatives i can think of regarding the accommodation. If I was to be a little picky, then a shower cubicle with power shower would've been my preferred choice over a shower in bath combination

Bagdale Rise is a spacious and comfortable apartment situated very close to the Whitby harbour, with very much of Whitby being in close walking distance. The apartment is equipped with Wifi, a smart TV and all of the kitchen appliances and utensils you could need. The designed parking spot was much appreciated during our stay. Host & Stay made sure to remind us that they were available for any queries throughout the stay which was a nice touch and was appreciated. I found the mattress on the bed to be a little too firm. We stumbled upon some dirt in the seatee which was unfortunate but this did not ruin our stay.

Extremely spacious for an apartment. It was exceptionally clean and well situated for the center of town. Own parking space. N/A

Fabulous location. Lovely apartment that exceeded expectations. Well equipped with everything you need. Comfy beds. Car parking space a bonus. Requirement to clean surfaces prior to departure. Surely they're going to be cleaned anyway. Seemed a little OTT.

Loved the comfort and high quality finishing second. The location was excellent.

Great apartment, spacious enough for the family of 4. Very comfortable with everything you may need. Clean. On the first floor with parking space, what seems to be a luxury in Whitby. Very close to the harbour, walking distance to most of the places. If I was going to be very, very picky - parking space was very tight and I had to move neighbours’ bins every time we had to use the car (but we do have a big car) - only one toilet roll, no spare - no paper towels - information of Nespresso machine in the flat would be greatly appreciated as we do drink Nespresso coffee at home, therefore we would have brought coffee capsules

Beautifully clean, superb location, well equipped. Soundbar wasn't working, nor were the lights in the stairwell which made it really difficult to unlock door in dark! Also, it wasn't clear where the recycling bin was for the apartment....? Minor things, but bit annoying

Great central location, clean modern well kitted out Nothing..., Parking a little tight but but not as bad as some reviews suggest

Location great parking even better especially under the apartment decent size room for sitting in kitchen worked well too overall a really nice apartment Would have loved a walk in shower that would have been great but we managed with what we had extra loo roll and tea towels would have come in handy too also a pizza cutter could not find one. Bedroom could have done with more space too walk round the bed better pillows needed but that's just my opinion.

Spacious, well equipped apartment just a 5 minute walk from the centre. Had a great stay and a great night’s sleep. Parking space was tight but as everything was walking distance we didn’t need to move the car once in (and was a bonus to have).

Excellent location, excellent facilities.

Breakfast not applicable Proprty ideally located with parking and had everything we needed. Kitchen needs some cooking tongs but everything else provided Nothing, top notch apartment

Warm on arrival on very cod day. Stylish décor

Very comfortable, close to center

We stayed here for five nights and we’re really impressed. The apartment was modern, tasteful decor and had everything required to accommodate our family. Parking space included which is a bonus around that area. Very close to central attractions and we would stay there again.

Good flat in convenient location. whitby is a great little town. overall holiday experience was great.