Osborne House

Good location<br/>Very bright and airy <br/>Very comfortable<br/><br/>WiFi didn’t work very poor signal <br/>No dishcloths<br/>Non refundable breakage deposit

Nice spacious comfortable. Everything we needed<br/><br/>Heating wasn’t easy to work. Couldn’t get any of the 3 tvs to work n the sky remote was not there

Very clean and tidy

Lovely house, with good location for getting into Whitby. Hosts very communicative, would recommend!

Location was really good<br/>Bedrooms are spacious and comfortable<br/><br/>The first issue is the £350 safety deposit which doesnt get mentioned until you book. They then offer to remove the deposit if you give an extra £35. This is unclear at best and lots of people will feel forced in to giving up a further £35 as they cant afford for another £350 to leave their account temporarily.<br/><br/>In terms of the property itself, it desperately needs a deep clean and freshening up. The walls are marked, things like blinds etx are really dirty. There is water damage and marks over the walls and ceilings that hasnt been addressed. The wifi doesn't work. The sofas and seating area is really worn out.

Lovely home over 4 floors, slightly tricky stone steps up from road but very easy walk into Whitby and very comfy beds.

Everything we needed for our visit was provided. The accommodation was clean, well maintained with modern decor. Very generous bath in good sized main bathroom and a powerful shower .Four areas to chill out , in the back yard , in the living room , in the dining room and on a bench in front of the property catered for all weather conditions.<br/><br/>No parking associated with the property but although there is on street parking directly opposite the spaces are quickly filled. Didn't really affect our stay though as the party had visited to walk and cycle so once parked up it was no problem for our stay.

lovely home, lots of stairs, fairly close to the the town, restricted views.

We visited for a wedding so wanted a house suitable for 6 adults and 4 kids and that’s exactly what we got. The room layouts were ideal for our set up and beds clean and comfy. We felt very relaxed and at home

The house was clean and nicely decorated, and in a good location just 10 minutes walk from the train station and town. It was comfortable for 8 guests and well-equipped. The only issue was the shower leaking through the kitchen ceiling, which I can see from other reviews was an issue before!

Great location and house, second to none but.... be aware that the booking company "host and stay" would not give us access to the keys until I paid 25 quid for an insurance policy I did not need. Verges on a scam so read the small print. House also had cheap and broken chairs just left in the divining room and a broken oven door that was not fixed, despite the fact the company told us not to use it; great for self catering. Great house, shocking management<br/><br/>See above

Very tidy and comfortable<br/><br/>Kitchen items weren’t great but manageable

We have stayed here before but this time the property needed work as did the facilities, location was about the only bonus<br/><br/>Place had not been cleaned thoroughly, Stains on table in living room, coasters were also dirty, forks in kitchen bent at the lightest pressure, not enough pans to cook a decent sized breakfast, leak from 2nd floor shower through roof in kitchen caused a flood over work tops and into cupboards. Upstairs' toilet seat adrift and light in bedroom to left not working

We have had a lovely and very comfortable stay. The beds were really comfortable and the bathrooms were spotless and beautifully decorated.<br/>The house was in a great location and we thoroughly enjoyed our time away.

Clean,tidy and accommodating.<br/><br/>The fridge freezer packed up,water leaked,causing some concern. Equally the toilet roll provided was very poor quality.

Location was great<br/><br/>Not enough seats in lounge & some kitchen equipment missing eg grill pan & small sharp knives <br/>Not enough tumbler glasses.

Fabulous location, super comfy beds!<br/>Needs a fresh coat of paint, some fixtures and fittings are broken or rusty, the lounge definitely needs another chair as cannot seat 6 adults! The beanbags are neither use and also smell of urine! <br/>The drains in the downstairs bedroom smell like rotten eggs!

It was within walking distance to Whitby town centre.<br/><br/>The property was a bit rough round the edges a few things needed fixing. Could do with door mats and bins in the rooms. We had a problem with the shower the plumber came out asap but couldn’t fix it. We were 6 adults using 1 little shower which wasn’t ideal.

Good location for pottering around Whitby. Free parking on streets nearby. Property on 4 floors so be prepared for that! Lovely view from living room. Massive bathroom and spacious bedrooms

can highly recommend osbourne house was in great location, clean spacious and family friendly accommodation definitely be back

Big and spacious. Comfortable beds.<br/>Excellent location.

Booked for a weekend getaway with friends; perfect location, easy to walk into Whitby and lots to do nearby. The house was spotless and provided a relaxing base for our group, would highly recommend!

we had a lovely stay at Whitby, the house was in a good location with easy access to the town, nice and clean property on 4 levels, Whitby is a great little town to explore over a weekend, a couple of issues with the property but nothing to major,

House is lovely a lot of steps but it is whitby. The little niggles are in the sitting room there are seats for 5 people with two rather flat beanbags if this house takes 8 don't expect to be comfortable together. 6 plates 6 forks and one rather small fry pan (non nonstick too) dining table comfortably takes 6 would be tight for 8. Overall the house is lovely the bathroom amazing and very clean I would stay again but only if 6 people were going and I'd take some kitchen wear of my own. A little more attention to the kitchen and facilities you've got a gem

Very nice place to stay, good location, close enough to town centre but not too noisy or crowded where it was

Our grandchildren (12, 10 and 6) loved the place - wanted us to buy a place like it! Then decided their parents should! ? Very clean and comfortable.<br/><br/>Kitchen needs more crockery and cooking equipment e.g. bowls for the microwave. As we were only there for 2 nights, these were not so essential. Swing bin bags far too small, too few dishwasher tablets - there were 7 of us and needed to use dishwasher as limited crockery.

House was very clean and had all the facilities we needed. It was a short walk into Whitby centre. There was lots of information about the property and local area before we arrived.<br/><br/>Lots of stairs!

very cute place. very clean and great location. we loved the different levels of the house.<br/><br/>nothing. the place is great for families.

everything so spacious, just fabulous<br/><br/>nothing everything g was great

Great property, and location would definitely stay again. Spotlessly clean and beds extremely comfortable.

Location is 5 min walk from town centre, train station and amenities<br/><br/>Having to lay an unrefundable deposit AFTER the booking.com payment, from the agency which owns the property

An excellent, well equiped house, clean and fresh. I would never hesitate in going back to stay.<br/>It was perfect for a mixed group of guests, adults and children. However, it wouldn't suit guests who couldn't manage stairs. There are steps to access the front door and the property is over three levels.

Lovely place, will definitely stay again!!<br/><br/>Excellent host!! 5 ??

Great place to stay, very comfortable, clean and good location

A very comfortable stay in a prime location. <br/>The house was warm and well appointed, the views and location were perfect. <br/>The lounge was particularly welcoming and we enjoyed gathering there in the evening as a family.<br/>We all found the beds to be comfortable. <br/>None of the negative comments below would stop us from wishing to stay again, just observations which would benefit from being looked at. <br/>This review is written on behalf of my mother (booked name Hunt)<br/><br/>There were a few issues such as a leak from the bathroom into the kitchen (reported) and the Saniflow system in the basement bedroom unfortunately left an eggy smell after using the shower and sink but I know this is a well known issue with these types of systems unfortunately. <br/>The oven door needs looking at as it felt loose to us and it took a lot longer to cook our dinner one night as I suspect the heat was being lost. <br/>The lock on the door down to the basement bedroom felt like it was on back to front, it would be nice to be able to lock from the stairs/bedroom side to stop anyone walking in on you in the shower! <br/>There were two broken dining chairs (note left in the property from another guest who had spotted it)<br/>Also the heating did not appear to be working in the basement bedroom, however this may have just been user error.

great location and plenty of space !<br/><br/>Wi-Fi didn’t work, basement radiator didn’t work, draws in basement fell apart , no mirrors for ladies to do their hair, steep steps leading upto the house pitch black at night , dining room chair dodgy and table matts scruffy, alert from that ok

Good space, modern decor, comfy beds, towels and essentials (e.g toilet rolls) provided, good location 5 minutes from town.<br/><br/>General paintwork and upholstery could do with a clean, sofa and dining room chairs are grubby. None of us could connect to WiFi. There was staining on the kitchen ceiling so must be a leak from the shower above. The downstairs bedroom can be locked outside but not inside (shower is at bottom of stairs so anyone can open door to come down whilst showering). No mirrors in bedrooms.

The location, the size, it was modern, spacious, comfortable beds<br/><br/>The broken kitchen tap (cold water), broken shower tap in the cellar, WiFi didn’t work

Brilliant location- easy check in and out . A few niggles! Cleaning could be better. Trouble getting connected to wi-fi, but very comfortable accommodation

lovely townhouse in whitby, excellent location! just a 5 minute walk into town. The house itself was beautiful, and the beds were very comfortable which is a plus! we all had an amazing stay, thank you!

Great location, spacious house and good parking. House needed some cleaning and attention to the kitchen

great location

Really enjoyed our stay. Robin Hood’s Bay is worth a visit. Disappear down the tiny windy streets to find gorgeous little cottages. Enjoyed the French cocktail bar close to the abbey.

Had a lovely stay with our 5 grandchildren at Osborne house . Lots of space , The 3 separate toilets on different floors were very handy . Kitchen well equipped . Lovely lounge with sky tv. Beds really comfortable & lovely bedding & towels were provided . 10 mins walk to Whitby harbour . We loved it & would highly recommend & we will hopefully return

excellent location, comfy beds, everything needed for a family base

Lovely house in a great location. Easy enough to get parked on the street. A lot of steps / uneasy paths to access the house. Needs a bit of work doing, wear and tear. No wardrobe space and coat hooks half hanging off wall - couldn’t use them. When you go for 1 week you have quite a bit of baggage but chest of draws in each bedroom. Main downside was that it needed a good clean. Dishwasher smelt, when you looked up at the extractor fan on the cooker it was filthy! Bedding was all fine/ clean and comfy beds. Bathroom and showers all fine. Kitchen sink tap loose and dirty blind. Tried to used the frying pan for breakfast - in a very bad way, couldn’t use it. Marks all over staircase, made it look like it needed hoovering. Information folder in dining room was all sticky like a menu in a dirty pub. When we arrive the electric box door was swinging open and a lot of weeds, not the best first impression. We had a good week overall after a quick clean round, cannot fault the host, just the few odd jobs that need doing and a deep clean.

Such a lovely little house in a great location with a short walk to the shops, restaurants and the beach. <br/>Kitchen had everything that we needed and we even had tea bags. <br/>The large bathroom was amazing. <br/>Would definitely like to go back<br/><br/>It was all great but there are lots of steps , so be mindful if you are travelling with elderly or little ones.

We were a group of 7, all family, and the property is huge, so spacious! Has 4 floors so I wouldn’t advise for anyone with mobility issues, but has everything you need. Kitchen, dining room, amazing main bathroom, 1 double en-suite with single bed and 2 top floor double bedrooms one with single bed in also and separate toilet, so you can fit a lot of people in fantastic for big family or friends.<br/>Decor is beautiful, a lot of thought and money has been spent doing the property up.<br/>The kitchen is fully equipment including coffee machine and pods. <br/>Location is great, the road which takes you to the property is parallel to the train line, 5minute walk to station. <br/>To the front of the property is a little paved area with bench and is a sun trap, which is rare to have a nice outside in Whitby that isn’t a small yard.<br/>We thought it was a great price considering the location and size of the property, we would defiantly return.<br/><br/>The only niggles I can mention are the blinds in the bedrooms, they are cream and paper thin, didn’t block any light out whatsoever so from 5am we were all awake, also walls are stained and marked and sofa is very stained.

Location fantastic, facilities were exceptional, enjoyable stay.<br/><br/>We had an elderly parent with us that stayed in the basement so either a toilet on that floor level or a hand rail at top of stairs so they can get to toilet in safety would have been perfect.

Lovely big house with everything you need. On street parking in surrounding areas and a quick walk to town! :)

Wooden beams fell

Beautiful air bnb, very clean and super comfy beds!! Great location as well, thank you so much!

Wonderful stay! So comfortable and spacious, with fantastic facilities. A great location and an amazing value for money. Our group has had the best time.

property was comfortable, well set out.<br/><br/>The parking does not exist on a busy weekend. we waited for an hour to unload, then parked a 10 min walk away. My first phone call to customer services was not helpful at all. the second time more successful. The kitchen was not well equipped for cooking for a group, also limited worktop space, the washing machine and dryer facilities shouldn’t be listed. they are old and filthy, due to being in a shed. Some cleaning overlooked, like place mats etc but all in all good.

Location layout<br/><br/>Even though it slept 8 with there only being 3 bedrooms<br/>Thought it was a little pricey

great location, comfy beds.

Nice and great place to stay in Whitby

This house was the perfect stay for me and my friends. It was so spacious, the beds were super comfy, all together a lovely house. The kitchen was quite well equipped. The house was a few minutes walk from the centre of the town, which made it really easy to explore Whitby. The view of the town was beautiful from the windows, with the boats and abbey on show. There are shops very close by which made it the perfect location. Parking was really accessible, we never struggled to park near the house. I would really recommend this to anyone. We had a lovely stay here.

Nice place tucked nicely away

Very beautiful flat.

location fabulous excellent parking, 5 min walk from harbour and walk into centre of whitby,

Had the most wonderful weekend stay here, amazing location and amazing house.

Comfortable warm and well equipped. Quiet area and well positioned for getting into town. Lots of room on various levels. Found safe parking close by.

Great place

A well presented and spacious house with some good features such as Sky Q, a well equipped kitchen, lovely decor and great size bathroom. The cleanliness was to a high standard and location good being close enough to town with an easy walk. Parking proved difficult sometimes at busy times in the town but ok on quieter days. If it lacks, it is probably due to finishing touches which would make it feel more lived in , and facilities to make life easier when you are a family of four, with teenage kids staying for over a week. Having no wardrobes, limited storage and no mirrors in the bedrooms made it difficult to e.g. dry hair or do makeup etc in the bedrooms and didn’t feel like a home from home.

We arrived at Osbourne House with four kids in tow to find a carrier bag containing broken glass on the property’s door step. Once inside we could see the house was dirty. We found hairs on the toilet seat, and even in the fridge. The bins outside where full to overflowing, the pots / pans / glasses / utensils were all dirty and the grill had dirty tin foil covering it. The dining table had been wiped with a dirty cloth and was greasy, as were the kitchen worktops. The house in general smelt greasy - not helped by the filthy staircase which hadn’t seen a vacuum cleaner in weeks. I took photos of all of these things and forwarded them to the host, who states in the property description that they have a typical response time of an hour. Three hours later, we’re sat in a local fish and chip restaurant, tired and fed up, still waiting on a response as to whether they will send a cleaner round so we could check in properly and unpack. Eventually we were told we could either have a full refund and go home ( not an option - this was our only family holiday this year and we had booked fishing trips, days out etc, ) or they would indeed send a cleaner out. We opted for the cleaner who arrived the next day while we were out. On our return the house had been cleaned but the pots and pans etc, had not. I had to scrub the ones I needed before I could use them to make dinner. Again, photos were forwarded on to the host. We, at this point were so unimpressed, we asked for compensation due to how much this property had cost us to rent for the week. Prices that we could see had been significantly raised from the previous year by several hundred pounds due to the current high demand while people are unable to travel abroad because of Covid, which makes the state of the place even more unforgivable considering the importance of hygiene in minimising the risk of possible infection. After numerous emails back and forth we were offered a £300 refund and were told that this was the cut off. We accepted knowing that money was clearly more important to the property’s owners than the customers wellbeing and that was as good as we were going to get. So overall, not a luxurious property on any level, not clean and massively overpriced. Never again.

Had a great stay. Osborne house is ideal for a family get together. Can easily accommodate 3 couples comfortably <br/>Short, pleasant walk into town. Would recommend to family and friends.<br/>Magpie, Mademoiselles and Alberts Eatery, thank you for making our weekend special. Whitby’s finest xx

Lovely, cosy home. Just a short walk to the local pubs and restaurants

Well located for Whitby, parking not a problem. Ample space and pleasant furnishings.

Loved our stay here! The house is so clean and stylish - photos really don’t do it justice. Communication was fab throughout and check-in super easy. Would recommend!

Lovely house, very clean and great views. A great place to be if you want a night in but ideally located if you want to wander into Whitby. Would recommend

Beautiful house, great location, amazing bath!

Beautiful, stylish home in a great location. Cannot recommend highly enough.

A great house, very comfortable, and really well situated as a base to get out into Whitby. Very quiet area, but close to centre.

Great location, superb beds, spacious and well furnished. It ticks all the boxes. We'll be staying again.

Great location <br/>Very tidy<br/>Had everything we needed

Lovely house, very clean and comfortable, great location

Thank you for your hospitality!

Stunning clean property with a fantastic location

Beautiful house in fantastic location. Would fully recommend.