Sandcastles Apartment

The location and new apartment.<br/><br/>Late check in and the smelly drain in bathroom.

Lovely and clean! <br/>Amazing views <br/>Amazing stay !<br/><br/>Nothing

Modern clean location amazing with superb views<br/><br/>Top floor that’s ok tho should have said on describe

Location and amenities were excellent<br/><br/>Directions to find the apartment were poor, we had to ask a local resident as when we contacted the letting agent they could not us directions. On walking into the apartment I can only describe it as smelling of "dirty mop" which was particularly apparent in the bathroom with it having no windows. <br/>The fridge smelt of fish, and we had to scrub this out immediately as I have a fish allergy.

The view from the flat were amazing - it was in a very convenient spot. Very walkable into town and the pier<br/><br/>Parking was a bit of an issue as the closest parking area the pay station was not working and we had a difficult time trying to locate a pay station that would issue a 24hr tickets (they work out a lot cheaper)

Perfect location, very modern high spec with lovely views.<br/><br/>Unfortunately, it was not very clean, dirty cutlery and utensils, very dusty and the floor was dirty. Disagree with the insurance they put on you a few days before you go, not mentioned when booking! And they don't release the access codes before you pay it! It's a shame of the cleanliness as it's a beautiful apartment, but you shouldn't have to clean cutlery and the microwave before you use them after paying the amount we did, I understand that it was probably the people before us that left it, however they do have cleaners before the next customer arrives.

Lovely appartment very clean and well presented with a great view , also it was great to have an elevator in the building as by the time you walk down to the harbour and walk around the shops and back up to the appartment you are glad you don't need to climb the stairs<br/><br/>This not a criticism , but it is very complicated to work out the radiators, the information from the owners said you could adjust them manually with the control in the hall but there was no control there . We tried to read the manual but it was very complicated so did not bother . Also the shower was not easy to work out either , could only get very hot could not work out how to adjust it . A not on the outside of the door with instructions would have been helpful . However this did not spoil our stay in the appartment

Good size and layout, nice decoration and great location.<br/><br/>We found there to be a bad smell in the bathroom like a musty smell which we didn’t know where it was coming from.

Great views, modern<br/><br/>Bed could be bigger (king size) but besides that it is beautiful

Apartment very modern and attractive, great location, beautiful view<br/><br/>The smell of the bathroom was very bad

Clean and modern<br/><br/>All was fine

The apartment was really good, clean and had all the amenities we needed. The bathroom smell noted by other guests prevailed. I guess the owner or Host and Stay don’t really care to sort this out. Good location of the flat.<br/><br/>Host and Stay were terrible. They gave me lots of useless information prior to my trip, but failed to give me actual useful info such as the apartment number, key code etc, until I rang them multiple times

Host & Stay failed to send us any check in details so we were unable to access the property

The apartment was in a great location for walking into town and across the bridge to the old town and Abbey steps. The apartment itself was warm with modern furnishings.<br/><br/>The bathroom had a vile smell, possibly extreme damp or sewage backflow. This was very disappointing as it had been noted in a previous review and distracted from a lovely apartment.

Great location.<br/><br/>There was a strange smell in the bathroom and some of the surfaces were quite dusty.<br/>I didn't like the surprise additional costs for insurance that were compulsory, but only mentioned after you had booked.

Lovely bathroom, but very smelly

The view from apartment is stunning also had a elevator as it’s on 3rd floor was a lovely surprise to find would stop there again for sure allso had espresso machine ?<br/><br/>Bed was a little on small side being 6ft 4 that’s usually the case but I reckon a kingsize will fit

Location and everything we needed<br/><br/>There was a horrible drain sewage smell in the bathroom we think it was coming from the shower or sink? Needs addressing with a plumber as smell turns stomach and this is what would prevent us from staying again. Also maybe a portable fab for the summer months as bedroom soo warm even without radiators .Car park expensive £9 a day

I cancelled this booking so these question are a waist of time. <br/> <br/>I will be very wary of using booking.com again as this Host and stay booking included extra charges that were not clearly listed. I also got direct emails from host and stay, where is the data protection.<br/><br/>Nothing

Lovely bright modern apartment in a fantastic location

lovely clean apartment<br/><br/>bed too small and no curtains in the bedroom so was light very early

accommodation wad clean, tidy and near the areas we needed to get too. only things we didn't like was the size of the bed was too small for both of us.

Great flat lovely<br/><br/>It was dirty in places, hair in shower, pubic hair under basic, unclean surfaces. Reported this and did not receive a reply that indicated they were too bothered, however we paid £50 for cleaning and expected it to be near to spotless

Great location. Lovely clean apartment. Would stay again

Perfect location, furnished to high standard, comfortable with great views.<br/><br/>Lift was out of order which meant climbing 56 steps. No washing up liquid or dish clothes.

We liked absolutely everything about the property it was amazing home from home. All the appliances and furnishings were first class and most importantly spotlessly clean. We had a superb view across Royal Gardens to the sea! The position was good and we’ve had the most wonderful week a real treat for my birthday ??<br/><br/>Only that the lift was out of order and we had 54 stairs to go up and down each day, with cases it was difficult fortunately going up first day some kind young man 2 floors down carried them up the last two flights!

Location and comfort<br/><br/>Clean, spacious and great location

the property is nice and modern and had a lovely view of the sea and in a good location.<br/><br/>there needs to be a tv in the bedroom. there is a socket on the wall for it . also I think the sofa in the living room should be replaced for a sofa bed . 1 to make it mor comfortable and 2 it allows to extra ppl to stay.<br/><br/>the main door to the apartment has a big gap to the carpet making it very noisy when others are entering and leave their own apartments

Nice location.<br/><br/>No parking available for user. Local parking is expensive.<br/><br/>Very expensive room/stay considering check in is at 1600 and check out is 0900 (should have been 1000, but email stating you have to leave), not even 24hrs for £175.<br/><br/>Smell of drains/other toilets/blockage in the bathroom.<br/><br/>Temperature of room on arrival (was 28 degrees).

it was a lovely modern apartment and quite spacious, all cleaning things provided too which is an added bonus was like home from home and within walking distance to everything already booked to go back next year<br/><br/>there wasn’t anything

The apartment was in a great location for exploring Whitby. Facilities in the apartment were excellent.<br/><br/>Was a long process with the booking as had to send off a photograph for my ID.

Lovely little place, very clean and tidy and helpful phone staff<br/><br/>Check out was 10am but we got a message the evening before saying check out was 10am but please leave by 9am for cleaning. This isn't right, if check out is 10am, it's 10am. Also, the bathrooms of other properties seem to be linked to the same system as the bathroom got a bit smelly when we hadn't even used it.

Location, everything we needed, clean and tidy.<br/><br/>Nothing

VERY GOOD TIME HAD BY US AND WILL BOOK AGAIN IF AVAILABLE

The apartment was spotlessly clean and very well equipped. Lovely view of the gardens and sea from the windows.<br/><br/>The fact we weren't given the code to get into the building and had to wait on the doorstep for another guest to let us have the code. We rang the company twice before leaving to ask for details.which they finally sent two hours into our journey-but no door code !!

Excellent apartment, very clean, appliances worked perfectly, great location.

Apartment was lovely had everything you needed in it and there was also a lift which helped. The location was good and the apartment overlooked the sea. I really enjoyed my few days away and would stay in the apartment again if I came bsck to Whitby.<br/><br/>Parking was £9 per day for 24hrs

Location was perfect with a beautiful view.

Beautiful property with stunning views of the sea, comfy apartment with all facilities needed for short or long stay and spotlessly clean. Communication through email and text was great host & stay company think of every single detail and was a pleasure to book with. Thoroughly enjoyed our stay Whitby is beautiful.

the view, amazing over the coast, situated just outside the centre, small walk<br/><br/>parking, excessive cost

Really good place to stay, clean and modern would definitely recommend this as a holiday destination.

Lovely apartment<br/><br/>Parking was difficult.<br/>Also the day before check out was asked to vacate the property an hour before the check out time which I refused to do. Check out was 10am and I started I would adhere to that not 9am!!

Very clean modern apartment which had a lift to each floor.

it was a gorgeous apartment lovely and clean

The flat was extremely clean and easy to get to. The location was perfect and you could walk into the town centre in minutes, but it was far enough way to not be noisy. The view is amazing. Would definitely recommend. Parking wasn’t a problem and there is a large pay and display car park 30 seconds walk away with reasonable 24hr rates.

Excellent location 5 mins walk from centre<br/><br/>Car parking was £9 per day not £6 as advertised. Other accommodation were given parking scratch card parking.

Beautiful apartment. Amazing location. Over the moon. Had an amazing weekend. Highly recommended.<br/><br/>No WiFi... <br/>Shower went cold second day

Amazing apartment spotlessly clean with a modern vibe. All appliances were top notch and the rooms were light and airy and extremely comfortable. Outstanding views out to sea and surprisingly very quiet. Would definitely return and wouldn’t hesitate to recommend.<br/><br/>The only drawback is that there isn’t any parking however if you visit Tourist Information you can buy permits for the car park which is very close by.

Fantastic renovation of the property. Apartment truly modern & a pleasure to stay in. Hopefully returning soon.<br/><br/>Minor teething problems with new renovation ie TV aerial & WiFi. Actually spoke to the builder who resolved the TV issue whilst he was there. Fantastic place!