Whitby Heights

The location, value for money.i like value for money.<br/><br/>There are quite a few steps up to the property, could be a problem if you are not so mobile.

Quite a good layout. Reasonably well equipped. Clean and comfortable.<br/><br/>The Stairs! We were forewarned that the apartment was on the top floor, but did not expect 65 steps from the roadway to the bedroom level! This property is definitely not suitable for people with limited mobility. The property description should highlight this more specifically and strongly! The shower tray is very slippery when wet. A non slip mat should be provided.

Clean, modern, spacious.

The property was in a good location,. Close to all amenities, the property was comfortable, clean & fully equipped.<br/><br/>One of the bedrooms didn’t have any blinds or curtains up to two of the small windows, which made the room very light early in the morning.

Great location, clean<br/><br/>Mattress on beds were not the most comfortable but ok for 1-2 nights. Not enough towels although this was resolved. Shower poor design, lack of end glass enclosure means you need to keep the shower very low or it sprays all over the bathroom

Location and views<br/><br/>The cleaning of the bathroom and bedrooms could have been a lot cleaner if they had a bit more attention to detail when cleaning these rooms

Lovely stay and very nice apartment in a great location in Whitby.

The apartment itself is lovely, clean, great bathroom and kitchen facilities, very comfortable and interior pics are accurate …… however ……<br/><br/>The external pic on Booking.com is of the house next door. The building the apartment is in (along with several neighbouring buildings) looks run down. The ground floor window is part covered by overgrown shrubs in the small front garden which is maybe as well because the tea-coloured nets give the impression it is not lived in ???? This apartment is at the top of the building is up five flights of stairs - and when you walk in through the door to the building, you notice the fire alarm hasn’t been serviced (or stickered as serviced) since April last year (not reassuring)

Vlakbij het trein- en busstation, de warme bakker en de supermarkt in een zeer rustige straat met gaaf uitzicht. <br/>Het appartement is zeer ruim en comfortabel. Ideaal na een dag wandelen.

Very clean, well presented.

A beautiful apartment <br/>Decorated to a high standard <br/>Close to all shops pubs town centre ????

Fresh linen, bed was so comfortable.<br/>Great location .<br/><br/>Steps up to fourth floor, should be made aware. <br/>Parking was a nightmare,<br/>Very few spaces so had to park at nearest carpark, walked with luggage and the steps up to floor 4, also had to pay 20 pound for car park.<br/>Please check your booking had to pay another 250.00 damage fee, wouldn’t let us in to then, which we did get 240.00 back a week later. Lacks the host, agency management!!!!

The apartment was lovely, clean, comfortable beds every thing you need for a few days away and the views over whitby were fantastic<br/><br/>The amount of stairs up to the apartment was a bit of a shock wasn't expecting that many, good job we were only staying a couple of nights because I wouldn't fancy carrying a week's worth of bags up those stairs ?

Location and the apartment was lovely<br/><br/>The stairs

Easy to walk into town close to amenities lovely views over the harbour<br/><br/>Not having a bath but no room for one <br/>Could only get one channel to work on TV <br/>Be nice to have a written/typed information booklet about the property as not everyone uses apps

Lovely views <br/>Clean and tidy apartment<br/><br/>Lots of stairs <br/>No hairdryer and no attempt to supply one after 2 phone calls!1

Location was fab! <br/>Bedrooms were comfortable and good spaced lounge.<br/><br/>No freezer! This was a real shame!<br/>Also the master bedroom doesn’t have blinds on all windows.

Nice room lovely views<br/><br/>Hard to find smelly passage <br/>Scuffy looking building

Views were great over looking central area <br/>Local to everywhere you would want to visit <br/>Parking over road free<br/><br/>Hallway smelled of damp very strongly <br/>Lack of storage to hang clothes and bathroom had no towel rails<br/>Front bedroom could do with a couple more blinds

Excellent location, clean, not enough rails to hang clothes, but comfortable. Not suitable if not very mobile due to stairs,

Lovely Apartment However unfortunately it was Apartment 4 -( this apartment was on the top floor about 8 flights of stairs???) and it really wasn’t as clean as it really should have been having said that the apartment has everything you needed for a short break ! Just the stairs weren’t great and housekeeping needs a shake up ?<br/><br/>Stairs and housekeeping wasn’t great ? Parking ( none for property so finding close parking free of charge a problem) especially for the cost !!!

Clean,tidy,modern,comfy beds and bedding , kitchen well equipped, excellent views and great location<br/><br/>Shower floor needs anti slip mats water goes all over floor<br/>Need somewere to place shower gels etc .<br/>Stairs lots of them to reach apartment if you have mobility issues

The bed was so comfortable!<br/><br/>Didn't dislike anything

The view<br/><br/>The toilet waste in the upstairs bathroom had not been removed from the previous guests,I reported this every day to the host team but no one came yo remove it..I sent them a final email telling them how disgusted I was which they only replied with an apology again.. <br/>The bannister and hand rails were very dirty and the bin lids..The landing was narrow and smelt..There was only three plate and cup settings for four people. <br/>Would never stay again.. <br/>If the property was cleaned and maintained properly it would be ideal as the layout in the apartment is good..

Spotlessly clean and nicely decorated. <br/>Great location with everything easily accessed by walking. <br/>Very comfy beds and the addition of the tower fan was greatly welcomed. <br/>Great value for money!<br/><br/>The hallways in the building are dark and damp smelling. <br/>In the harbour facing bedroom there are 4 windows but only 2 blinds, with it getting light in the early hours I didn’t have a great nights sleep. <br/>The seagulls are so loud and the windows do not block the sound, be sure to pack earplugs!

Excellent central location. We?ll equipped with modern furniture. Nice view over river<br/><br/>Too many cushions! and could do with an extra table, sofa, chest in living room. Bedrooms could use some extra storage and coat hangers. Parking nearby is possible but difficult in busy periods. Reported no hairdryer on 1st night and was told Housekeeping team would sort one for the next day (and next day after that when we chased them again) but it never arrived. I wouldn’t use Host & Stay again as I object to the deposit subsequently charged for potential damage (£10 admin fee) or £25 for a measly £500 of cover

Great apartment, perfectly offering what was reflected in the description.<br/><br/>Superb location. Close enough to city center but far enough to be quiet.<br/><br/>Gorgeously designed bathroom.<br/>Amazingly spacious bedrooms.<br/>Very nice kitchen.<br/><br/>Dark staircase occasionally (sensors did not always work. Not sure if this is allowed from safety point of view)<br/><br/>Impractical bathroom, no room to place anything once more than one person needs to use it. Needed to put stuff on the floor. <br/><br/>Extremely slippery shower floor. The latter is really an issue, this is a safety risk! <br/><br/>Uncomfortable furniture<br/>Narrow matrasses<br/>Parking in Whitby

Great property, fantastic location<br/><br/>Perfect

Light airy, nice kitchen and bathroom, bedrooms nicely presented. <br/>Location good.<br/><br/>No parking <br/>No outdoor seating<br/>The advert stated 2 flights of stairs. There were actually 4 flights plus another up to the bedrooms!!!!! Father has COPD and angina, this was very problematic and we felt the listing was not accurately described. Father was therefore poorly and impacted our holiday. <br/>Only 3 mugs (4 people staying)<br/>One mug was dirty yet in the cupboard.<br/>T pot was also dirty yet in the cupboard <br/>Cutlery in the drawer had food residue on some items. <br/>Microwave front was dirty with greasy finger marks.<br/><br/>There was a used coffee pod by the side of the coffee machine.<br/>The bathroom on arrival had an awful smell of musty stagnant water (cloth’s or mops that have dried whilst screwed up, then used, leaving the musty smell, no window in the bathroom).<br/>The front bedroom has two end windows with no blinds or curtains so we were woken up at 4am with the blinding sunlight.<br/>No sockets by mirror in rear bedroom , unable to use hairdryer whilst looking at what I was doing drying my hair. Same when straightening. <br/>Smell in the kitchen was like the sea but not in a good way, probably drains?<br/>Sofa very uncomfortable. Green chair’s uncomfortable, dining chair rocky and unsafe.<br/>Plastic jug in kitchen cupboard was covered in remnant foods and stained!<br/>Black scuff marks on lounge wall, black mark on right hand inside arm of sofa. <br/>Shower when turned on fires water across the bathroom!! This needs a screw in the shower head arm to stop the water pressure lifting the shower head upright!

Excellent location <br/>Well maintained & exceptionally clean <br/>Excellent service/communication from hosts via regular texts & emails.<br/><br/>No good if you struggle with stairs - 4-5 flights <br/>Shower flips when you turn the water up and soaks the door & floor <br/>Very minor issues - we had a lovely stay

Fantastic location, love the views<br/><br/>The house is kind of old and go up to. 4 th floor

the apartment was lovely and. clean and spacious for 4 adults . good potion for walking into Whitby .<br/><br/>it wasn’t east to locate as the signage on door wasn’t very big .. <br/>when you get into the property it looks unkept as the corridor’s didn’t smell great also scruffy .

The property was really lovely, it was spacious and comfortable. The property was fully equipped and decorated and furnished to a good standard. The property afforded really good views. <br/>We had an issue with one of the windows not closing, this was dealt with by the property maintenance within an hour of contacting them.<br/><br/>The property was on the top floor, which meant a lot of stairs to climb which were quite difficult to navigate especially with luggage.

Lovely apartment comfortable, location, facilities, view, communication.<br/><br/>No Hairdryer.. Such a pain! After a few days they said we cd buy one & leave there & refund but shouldn't have to go through this hassle as it was stayed we should have one!!! Also a party of 4 ..3 mugs!!! And 3 coat hangers between us all!!! All these things should be checked before arrivals and after!! Host & stay say they were deeply sorry...but nothing was done about it!

Lovely apartment.<br/>Very clean with excellent location.<br/><br/>The hallway/steps leading upto the apartment could do with a freshen up.<br/>Lock on the bathroom door didn’t lock properly.

location is excellent and equally are the views ! Great having a second toilet on the bedroom floor!<br/><br/>The property is located over 2 floors on the 3rd floor/4th floor of the property so is no good for anyone with any mobility issues and I’m not sure this is clear in the info!<br/>The corridors/stairs up to the property are quite damp/in need of some attention however when you get into the property it is lovely!<br/>We were party of 4 adults however there were only 3 mugs, 3 plates and 3 knives and forks! I alerted the property management company who apologised and said they would try resolve but didn’t, hence we had to wash up constantly/share pots, not really a great experience!<br/>the front bedroom needs some blinds as it’s very bright when the sun rises!<br/>the shower needs to be turned on very carefully or it jumps out of its bracket and sprays the whole bathroom (and you)!<br/>also not hooks/rails to hang any towels!

Loved the 2 double rooms and the view<br/>Clean comfortable space for a base for a couple of nights<br/><br/>Only 3 cups and 1 wine glass.<br/>Nowhere to hang towels in bathroom or wc and the locks were a bit dodgy. We worked around it, but just something for future<br/><br/>Entrance and stairs were a bit shabby and would be less noisy if there was better carpet, but understand this is communal space.

Really convenient location with access to all of Whitby.<br/>Flat was really modern and cosy.<br/><br/>Sofa and chairs in the front room look cool but not a comfortable as they appear!

excellent emplacement, décoration moderne, appartement lumineux, literie comfortable<br/><br/>Toilettes sales, il faut batailler par e-mail pour obtenir quoique se soit, j’ai du nettoyer et acheter les produits nettoyants. une chaise manquante, une chaise branlante, pas assez de verres et de couverts.

Excellent

Location<br/><br/>Too mant steps and not enough mugs one had to use a jug

great location, clean and comfortable<br/><br/>shower, so powerful the shower head doesn’t stay in the holder and sprays the whole bathroom. only one wine glass and no soap in bathroom only shampoo and conditioner and no one to hang a towel

Clean<br/><br/>Apartment is on the 4th floor. There is no mention of this anywhere in there listing. Apartment was set up for three people not four as booked. Living room windows on the forth floor opened fully to a sheer drop. No safety feature on them and we couldn't close one of the windows. We went with elderly parents, one has dementia so we had to move furniture to block access to the faulty window. We left after one night as the four flights of stairs and the unsafe windows were to much to cope with. We rang that night and the next day to inform them. we have had no reply from Host and Stay since we left two weeks ago.

The beds were very comfy<br/><br/>The stairs

Great location with spectacular view of Whitby harbour and the steam train<br/><br/>Lots of steep narrow steps. Definitely not suitable for anyone with mobility issues. <br/><br/>The apartment was very clean and modern but the entrance to the building let it down as was quite grubby and smelly. <br/><br/>The shower needs urgent attention as the water pressure is set so high the shower head flips back and sprays water everywhere! There is nowhere to hang a towel in any of the bathrooms nor anywhere to place toiletries in the shower. This would have been helpful. <br/><br/>The master bedroom is the nicest space with comfy bed and beautiful views across Whitby harbour. Being able to watch the steam train coming and going directly outside our window was an absolute highlight.<br/><br/>The double bed in the second bedroom is two singles pushed together so there is a very uncomfortable join down the middle. A mattress topper might eliminate this problem.

The apartment is in a great location although there's no parking allocated for this property. We managed to find a free parking space just a 5 minute walk away for our whole stay and there were more available at the time. <br/> <br/>Literally a 5 minute walk into the town to a good sized Co-op and the local shops and harbour. There are a few flights of stairs to get up to the apartment, in a narrow shared stairway but the views from the apartment make it all worth the effort! The place was pretty clean and well equipped generally.<br/><br/>The living room furniture was a bit uncomfortable. The bathroom had previous guest's hair on the floor behind the door.

The location was perfect. We liked the apartment.<br/><br/>The quilt cover on one of the beds was torn .Both toilet seats were loose .Shower bracket was broken False finger nail on the floor in sitting room .Not ours .In all everything was nice but just needed a good clean .l have been intouch with Hoist and stay and they were putting it all right

fantastic and very comfortable<br/><br/>everything, views, comfort, location etc

Ideally located near a grocery store, the train station, and close to lots of places to eat. <br/>Only a 5 min walk and you are in the town centre. <br/>Lovely views overlooking the harbour area.<br/><br/>Hooks to hang things (particularly in bathrooms / bedrooms) needed. <br/>Waste bins in bedrooms / lounge area would be useful. <br/>Bedrooms a little under furnished ; a wardrobe / chest of drawers would be welcomed.

Location good and near central to centre of Whitby town. Accommodation good value for money. Excellent view of Harbour. Good cooking facilities in accommodation. Quiet area.<br/><br/>Accommodation on top floor of property, if you have mobility problems would struggle to access accommodation. Maybe owners to consider letting pets stay at accommodation.

location and spectacular views other properties <br/>i believe would not provide<br/><br/>The w.c. seats were very loose and my 4 year old kept<br/>nipping her fingers when the seat slid to one side and <br/>the sensor for the top floor lights don’t work when your<br/>coming downstairs, minor faults that I believe will be<br/>easily fixed

The location for the centre of Whitby was perfect & had the most amazing views.<br/><br/>That we wasn’t aware you couldn’t park outside the apartment. We had to drive half a mile away to find somewhere that didn’t require a permit or to pay. Luckily we bumped into some locals ( before we saw the sign) as we pulled up & told us we can’t park there or we would get a fine ?.

everything it’s modern spacious and very clean.<br/><br/>the sofa wasn’t that comfy

Excellent location , cleanliness - spotless , love

Perfect location, very clean and modern and comfy beds!<br/><br/>Front bedroom lacking side blinds, very noisy at night due to seagulls (obviously couldn’t be helped). Bedrooms quite hot - would have been good if there were a couple of fans in there.

Just back from a lovely stay here. The apartment is beautiful . My only feedback would be its at the top of 5 flights of stairs, for me it wasn't a problem but my friend has arthritis in her knees so struggled , had we have known this we wouldn't of booked, we literally went out in the morning an couldn't come back till we were going to be staying in as she couldn't face the stairs more than once a day and then she really struggled . Great location, great apartment but not for the less able persons , you'd also struggle with little ones with prams etc .<br/><br/>The fact it was right at the top of 5 flights of stairs. Oh and the noisy seagulls ftom 4am but that can't be helped at the seaside.

Location, pint of milk in the fridge<br/><br/>Windows difficult to open, a couple of well worn items of furniture. Very warm and seagulls very noisy at night when windows open.

A lovely and spacious, externally period apartment, with modern finish and furnishings throughout. An excellent location with a superb view, very convenient for the station, shops and all visitor attractions.<br/><br/>There is a bad smell at times on the stairs up to the apartment. Fortunately this does not show itself once inside, but it does detract from the generally excellent presentation. We would however, happily use this apartment again.

Great location and apartment! beautiful views from Whitby!<br/><br/>Nothing

It was beautifully decorated, clean and spacious. It was in a great location too.<br/><br/>The property is located towards the top of an old building so carrying a toddler with a buggy up the cramped, dark stairs was a little tricky but not a deal breaker.

Great location. Less than 5 minutes to supermarket, train station and centre. Amazing views over the harbour to the Abbey. <br/>Apartment is lovely. Everything you need is there. Spacious and being over 2 floors is a bonus.<br/>Parking can be found around. We were lucky to get a space on the street just up the hill but there are car parks not far away.<br/><br/>The blinds dont do much in the front bedroom other than block the view when closed. They do nothing for light so it's a very bright room.

Lovely modern set out<br/><br/>Too many steps to excess apartment

location was good. <br/>flat was clean and tidy, <br/>view was supper. <br/>flat had everything we needed.<br/><br/>the stairs was a nightmare, <br/>just too many, and too steep.

The location is excellent. Less than a five minute walk to the bus station, the town and a Co-op. The train station is opposite too but we never actually saw any trains so I don’t know if these run very often. The apartment was spotless and spacious, spread over two floors with two large bedrooms. The kitchen had everything that we needed. The apartment is well furnished with modern furniture and ornaments and is very comfortable. There are views of Whitby Abbey from the front bedroom. I would definitely recommend this to friends and family. Whitby is lovely with lots to do, and this apartment was the perfect place to stay. There is no parking with the apartment but we managed to get a space in the road outside which was free. Despite its relative closeness to the town, there was no noise at night.<br/><br/>The only slight negative would be that the communal entrance and stairs are a little scruffy but don’t let this put you off. The flat itself is lovely. And a towel rail in the bathroom would be handy!

modern. clean.

The property was lovely, clean and everything you could want was provided. Excellent location, would go back and definitely recommend.<br/><br/>Too many stairs for people of a certain age or limited mobility. awful smell climbing up to the property which didn’t permeate into the apartment. The wrong password was given in the property information but fortunately was able to find it on the router

This apartment is amazing. So clean and tidy. Everything is more or less bran new. Both beds were huge and so comfy. Everything you need in the kitchen and a great shower room. 10/10.

Apartment was excellent and extremely clean. We travel quite a lot and this was by far the cleanest property we have stayed in. Our gripes are really minor and we would certainly stay again.<br/><br/>No hooks for towels in either bathroom, and limited storage for toiletries (i.e. shower caddy). Shower wasn’t hot enough for our liking. Entrance and stairwell a little dated and very tired looking (not a good first impression, but apartment made up for it). Having to unload on double-yellows! Lack of dedicated parking slot. Just a note: the wi-fi password on the table is incorrect; I found the correct one on the card in the back of the modem.

Excellent location, found free parking within 1 minute, spotless clean, very good online guide before you travel. Wifi excellent. 2 double bedrooms . quite at night

everything<br/><br/>everything

Great location and view, flat was modern and clean with large bedrooms, good bathroom facilities and kitchen.<br/><br/>Little unclear as to where the external bins where that we were asked in host book to take rubbish. There is currently no WiFi in the flat so might be worth getting something installed.

It was really nice, home from home.<br/><br/>It was all good

The accommodation is in a good location a few minutes walk from the main town. The bedrooms, lounge, kitchen and bathroom were modern, clean and all fine. There was milk coffee and tea available which was useful when we arrived.<br/><br/>The furniture in the lounge should be re-arranged as it is cramped with the table and sofa so close together as the lounge is a little on the small side.<br/><br/>The shower screen is open at one end so by the time the 4 of us had showered there was water all over the floor which wasn't a pleasant experience. <br/><br/>The stairs up to the apartment were not that inviting.<br/><br/>There was no Wifi in the property which we were aware of before going, however, this was missed as it is a vital modern day requirement.<br/><br/>The parking mentioned is not available other than for drop off and has a maximum stay of an hour. We parked at the train station which you need the app for and it cost £30 for 3 days.

Great location and nice apartment!