Digital Property Guides

Every one of our properties comes with a digital guidebook for guests, which covers everything for access and parking to turning on the boiler and operating the appliances. It also includes information on local amenities, places to visit, and the best cafes and restaurants in the area.

Housekeeping & Cleaning

Our in-house team offer a holiday home housekeeping and cleaning service of the highest quality, where we take care of all housekeeping duties. We provide everything needed to help your holiday home or short let property stand out, including all bed linen, towels, toiletries, and consumables. All for one fixed cost.

 Linen & Laundry Service

Here at Host & Stay, we offer a 5 Star linen and laundry service. All linen is provided fully laundered with a standardised, exceptional level of quality, and all-white linen and towels deliver consistency in both look and feel. This helps maintain a high standard for your property which leads to better reviews and more guests.

Maintenance & Safety Checks

Our in-house maintenance experts provide reactive maintenance 24 hours a day, 7 days a week for your guests. We also deliver proactive maintenance for property owners, where we address issues that we spot during property changeovers. This can include items or areas that need repainting and broken appliances that need fixing.

As standard, we offer property compliance checks to all of our owners. Within these checks, we’ll identify what is needed in your property to make sure it is fit for purpose as a holiday home in relation to guest health and safety. We’ll even help you carry out any necessary certifications or assessments.

24/7 Guest Communications

We’re here to help your guests 24/7, no matter the issue. Whether there’s a problem with access, something not quite right during the stay, or there’s a pricing query, our team are ready to take care of everything, so you don’t have to.

Website Listings

Our website listing service is extensive, and we’ll advertise your property on over 60 global channels including Airbnb, Booking.com, TripAdvisor, VRBO, Expedia and many more. Therefore, your holiday home gets exposure on a massive scale and in turn, maximises bookings and helps you generate revenue and guest occupancy throughout the year.

Real-Time Booking Availability

Over live property calendar lets guests see exactly when your property is available and book online instantly. Guests can book your holiday home up to 12 months ahead of time on a rolling basis. This means we’ll maximise both bookings and prices on those key dates and peak seasons.

Guest Communication

Our guest service team are always on-hand to help your guests, no matter the time of day. Whether they have queries relating to the booking process, something the need to know during their stay, or questions once they’ve left, we’re here to provide guidance and the advice every step of the way.

Owner Revenue Updates

As a Host & Stay property owner, you’ll be granted access to a private owner’s portal. Here, you can see how your property or properties are performing with in-depth analytics that include revenue, nightly rates, and occupancy levels over a 12 month period. We also offer on-demand data and reviews of your property, so you can see bookings in place, their value, and your overall revenue.

Digital Marketing

Utilising a cross platform digital marketing approach means maximum exposure and boosted occupancy for your property. We advertise with travel agencies, the Host & Stay website, paid and organic search optimisation, paid social media campaigns, and even offline advertising in an omni-channel approach that drives property performance.