Privacy Policy 

Your privacy is incredibly important to us. That’s why we have created this privacy policy to explain how Host & Stay Limited uses and protects any information that you give us when you use this website. 

We kindly ask that you take some time to read this privacy policy in full – by continuing to access or browse our websites, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy.  Host & Stay Limited may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. 

Host & Stay Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

If you have any queries regarding our privacy policy, please contact dpo@hostandstay.co.uk 

WHAT WE COLLECT 

If you are looking to book a property with Host & Stay, we will collect the relevant information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other guests in your party, plus information on any specific requirements you may have to ensure we can meet your expectations.  

If you subscribe to our emailing list, we will collect your name and email address alongside your consent to receive marketing communications from Host & Stay. You can unsubscribe at any time by simply clicking the ‘unsubscribe’ button on our emails.  

If you are looking to join Host & Stay as a homeowner, or are currently a Host & Stay homeowner, we will likely collect and hold your name, date of birth, contact details, bank account details, and information on your property to optimise your properties’ marketing through our sites.  

If you are a supplier to Host & Stay, we will likely collect the minimum information required to fulfil our business agreement. This may include, name, business role, business contact details, and any other relevant information to ensure we deliver our contracted services.  

WHAT WE DO WITH THE INFORMATION WE GATHER 

Host & Stay Guests: 

As outlined in the policy above, we collect relevant data to provide the best possible service for our guests. The storage of this data means that you may be contacted about your booking or enquiry.  

Host & Stay act as an agent between the guest and the property owner. We will therefore share only relevant personal data with the homeowner to book your holiday or answer any queries that you may have. In the event of a cancellation, we may also need to share this data to process a refund.  

Should you provide supplementary requests or information as part of your enquiry or booking, Host & Stay may hold this data and/or share it with the property owner as part of your record. This includes any feedback that you may have regarding your booking.  

If you have completed a booking or enquiry on behalf of other people, this privacy policy applies to all personal data provided. It is your responsibility to share this policy with other party members to ensure they are aware of how we use and process their personal data.  

Host & Stay Homeowners:

As outlined in the policy above, we collect and store your personal data to deliver the agreed service, including marketing and letting your property.  

This collection of your personal data allows Host & Stay to contact you about potential or confirmed bookings at your property as well as marketing communications. Marketing communications will include any new offers or opportunities which could be of benefit to you. We do not believe that this storage and use will unduly prejudice your rights and freedoms.  

Mailing List Subscribers:

As stated in the policy above, if you opt in to our mailing list, you will receive marketing communications from us. You may also receive marketing communications from us if you have entered a competition or registered for a promotion and provided us with the relevant details with your consent. In these instances, you will receive email communications regarding relevant offers, locations or properties that we believe you may be interested in. You can opt out of our email communications at any time by clicking the ‘unsubscribe’ button on the emails.  

Other Data Uses: 
  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • From time to time, we may also use your information to contact you for market research purposes.  
  • We may contact you by email, phone or mail.  
  • We may use this information to customise the website according to your interests. 

In addition, we use booking and usage details for personalised ads, which may be displayed to you or similar audiences on our website, through our affiliate partners and via our social media platforms. As part of our marketing activities, we provide hashed information to our third party partners, including Facebook and Google and may make use of publicly available information to ensure we can improve our marketing by understanding our customers in greater detail.

SECURITY 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please be aware that no transmission over the internet can ever be guaranteed secure. As such, please be advised that we cannot guarantee the security of any personal data that you transfer over the internet to us.  

Annonymous Data: 

We may collect anonymised information about website visitors in order to collect site data to improve our website functionality for the end user. In this instance, no individual user will be identifiable 

Data Retention: 

We retain personal data for the minimum reasonable time period to provide the services required and comply with legal requirements. These legal requirements mean that we will retain transactional data for six years following the end of the tax year in which you last interacted with us. An exception to this would be where there is an ongoing dispute which requires us to retain data to reach a resolution.  

HOW WE USE COOKIES 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

LINKS TO OTHER WEBSITES 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

All transfers conducted through Stripe are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored, and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. 

CONTROLLING YOUR PERSONAL INFORMATION 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the unsubscribe button on our marketing emails or emailing our Data Controller at dpo@hostandstay.co.uk. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. 

You have the right to request that we: 

  • Provide access to any personal data or information that we hold about you 
  • Correct any personal data which is incorrect 
  • Remove any personal data which is out of date 
  • Delete any personal data being held 
  • Provide your personal data to a third-party provider of services 
  • Provide you with a copy of any personal data that we hold about you 
  • Consider any valid objections that you have regarding our use of your personal data. 

Please note that we may request certain information to confirm your identity before we can respond to your request. Host & Stay will consider any requests and provide a response within a reasonable time frame, in line with legal requirements. Please note that some personal data may be exempt from the above requests. If this is the case, we will tell you this when responding to your request. 

If you would like a copy of the information held on you please contact our Data Controller at dpo@hostandstay.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

THIRD PARTY SITES 

Our website may have links to other websites operated by partners or third parties. This privacy policy only applies to the personal data that we collect through our site or services, and we are not responsible for personal data that third parties may collect, store or use. Please always check the privacy policy of third-party websites in this instance.  

RESICENTRAL

We use Resicentral smart property management platform to review, monitor and automate environmental control within our properties.

Using Resicentral’s platform, we will process your personal information as follows: identity data including your name, username or similar identifier, marital status, title, date of birth, gender, contact data including your home address, and technical data collected using sensors in your property. This will include information about your occupancy of a room including temperature, noise and light levels. Resicentral® Air Quality Monitoring also identifies if you are being exposed to a variety of airborne pollutants such as CO2, gases and other particulates within the property that have the potential to cause serious health effects or exacerbate existing conditions. We rely on legitimate interest to carry out this processing.

Please refer to Resicentral’s privacy policy here.

POLICY UPDATES 

This privacy policy was last updated in July 2024 

Please kindly check back regularly to stay up to date with any changes to our policies.