Apartment 5, York Terrace

Location and helpfulness of staff. The photos of the property were misleading. The light and airy property shown was not what I got. It was tiny, dark and unfit for purpose. I felt unsafe as the apartment was on the ground floor, backing onto a carpark. The bedroom was even lower still, with painted over, single glaze window frames. The kitchen/seating area had very small, uncomfortable seating. I was expecting the pictured accommodation but was severely disappointed in what I was met with. The building that the apartment was in was not obvious at all. The directions were incorrect. When questioning staff, they were unable to help. The third member of staff did acknowledge the directions were wrong and helped. The building was shabby and smelt of damp. I did not stay & made alternative hotel arrangements. I did not receive a refund. I was told that because the apartment was clean, that a refund was not an option. Overall a very stressful experience.

le confort, la situation, la qualité les escaliers étaient très éprouvants pour ma maman de 85 ans.

I always try to book here when I can, lovely apartments in a brilliant location x

This worked ok for us. The management is professional, not personal, so you get auto messages that sometimes don't make sense. The apartment could do with being a little better looked after (e.g. things look a bit shabby in places), and there are no spares of anything. But the location is good, it was comfortable enough and the info provided was all done well. It was decent for a short stay.

Fabulous location opposite the bus stops to the city and LEA. Comfortable, spacious, warm with easy to adjust heating. Wonderful shower. Entry by key code was easy and practical. Sachets of tea, coffee and hot chocolate would have been great. We travelled by train so didn’t have room for drinks. Also, please make it clear which flats have parking.

I feel very good! It was an apartment that I intend to return to more often, everything is clean and impeccable.

Thank you very much, it was very clean. I recommend going there. The bus stops at the door that goes to the city center and stops there by train.

Great location No coffee or tea even as a starter pack. Only 2 toilet rolls for 11 day stay.

Good location and pretty quiet The parking area

Our visit occurred during the hottest days in Norwich with daily temperatures above 90° F (32+° C). The space was a split livel with kitchen & living on entrance level, one bedroom and bath up a level, and second bedroom down several steps. We could not open the window in the second lower bedroom, and it was miserably HOT! The proprietors gave us only 1 fan to start, and we could not get cool air circulating into that second bedroom. After a first call they only brought a second fan. We called multiple times, but the proprietors only sent people who were unable to fix the broken window. They did send a 3rd fan, which helped a little. But the room never really got to a comfortable sleeping temperature because the window would not open. The lack of ventilation was the problem. They were also condescending in their reply to our email about this issue. I addition, there were very loose tiles and stacks of unattached tiles on the building entrance steps that posed a definite fall danger.

Flat was clean, tidy and generally very comfortable. There was a large fan in the main bedroom which was amazing as it was a very hot weekend. Could have done with one in the twin room as well though. Beds were comfortable. Excellent location, close to the city and easy to get back to the A10 and ring road. Biggest plus was the parking spot as there isn't much space to park on the surrounding roads so having an allocated space made life much easier. The road it's on is quite noisy, only an issue in the living room as it's in the front. Not an issue for the bedrooms as they are in rear of the property. Also not the best sofa but only an issue if you are spending a lot of time in the actual flat.

- good location - good firm mattresses - couch was comfortable - bright and light apartment - dedicated parking - cleanliness across the stairwell - using code to open doors. Keys please! - needs deep cleaning (vacuum carpets, cobwebs on ceiling, dusty resistors, dirt marks on walls - torn vinyl flooring was trip hazard - fridge / freezer not convenient for family (too small) - lacking start up essentials (tea, coffee, sugar, etc) - diluted handwashing liquid in bathroom was lowest point - creaky bed in kids room - not really a serviced apartment

clean,well positioned constant concern on parking which appeared on booking to be avialable.at the back. there were what appeared to be 2 spaces for our house which had 6 or so appts. One was permanently used the other was free so we used it luckily without interruption especially as my wife is somewhat disabled. On booking it said on street parking was 10 mins away which is a heck of a distance away plus knowing Norwich I doubt whether spaces would have been available. The situation should be absolutely clear on booking. There was no toilet roll and the shower needs re tightening as it is not firmly fixed to the wall. The tiling on the front steps is in bad repair and loose tiles are becoming dangerously slippy. Finally as we left the Fire Hazard alarm was continually going off. A resident in Apartment 1 was trying to resolve but we also left a message with your office.

Situació La cuina és molt petita

The location is good. The staff is very kind. Although it was very clean, the dusty/musty smell was noticeable. I am allergic to dust, so it was kind of uncomfortable my staying in the place. The bedroom blinds does not shut completely, thus some light was filtered.

Location and very clean. Some issues with kitchen equipment (no bread knife, only 1 dessert spoon, shelf in fridge broken etc) generally a little dated, could do with a refresh. Back door lock didn’t work, only worked 1/20 attempts.

Amazing location No toilet roll in arrival, curtains not very good for keeping sun out

Good location

Recommended.

I had a great time staying there. When there was a issue with a window they quickly fixed within the hour I would highly recommend it to anyone

Very good location and facilities.

Ótima experiência

Property was clean and comfy. Nothing.

Good value, well-positioned apartment. We have previously stayed in a larger one upstairs but only needed a small one this time. The apartments have been refurbished to a generally high standard but see below. The 25 bus stop is just across the road. The whole building really needs new windows. The existing ones are the originals, single-glazed, frames not in great condition, and only one opened in our apartment. We were comfortable in mild February weather, but very hot or very cold spells could be uncomfortable. The bedroom in Apartment 3 has very bright ceiling lights with the switch in the living room. It needs a pair of reading lights, possibly just small LEDs on goose-necks. The bed takes up almost the whole room - not a problem for us but one person has to climb across.

Haber el piso muy bien limpio y amplio Q no valla bien la internet no ponen muy poco la calefacción y la tele está demasiado vieja y no funciona bien

Would benefit from new windows in lounge and main bed

Muy lindo Recomendado

Great location, lovely flat with dedicated parking

Good

Appartamento confortevole ben arredato e completo di tutto il necessario. Molto comodo alla fermata autobus e vicino al centro città raggiungibile con una passeggiata. Nulla

All good thanks

Warm, clean and functional. Excellent value. Parking arrangements or lack there of could have been cleared in the ad. I think SOME of the apartments have an allocated space. Mine didn't, although I was able to park in the "alley" for all but one of the nights.

The beds were lovely and it was so good to be able to have a warm bath in the evening. The flat was very clean and very well organised and it was great to have a carpark at the rear of the property. As I had lived on York Street for more than 22 years, the location was also absolutely perfect too. The bus stop being just opposite was so handy as were all the pubs, take-aways and Tesco express. A big thank you! It was a shame that the windows were a bit old and so, not very ecofriendly.

great location. Super clean. Just as expected. Perfect for a weekend away in Norwich. nothing

An excellent place to stay, close enough to the centre to walk or hop on the bus at the stop right outside. Having a dedicated parking space is a big bonus, as we could park the car and forget about it. The property was clean and well maintained. On arrival the property was warm which helped when it was 1C outside. Norfolk Holiday Properties were very communicative and helpful.

The property was clean and the bed was very comfortable. Just a shame regarding parking The advert said parking, we read the reviews and it stated that parking available. On payment we received a email to say parking availability was at a nearby road 10 minutes away. Their was no parking as the roads all had parking zones or 30 minute parking and no return. Contacted the number provided and was told once again parking was available but you had to look for it. The particular apartment we picked did not have allocated parking The property was very clean. However, the kettle or cooker didn't work, so difficult to make a hot drink.

Good location. Warm and nice apartment. The apartment was on the top floor and there was no lift in the building, it made my family very inconvenient as I was travelling with elderly. It would be helpful to my stay if the host could tell which floor of the apartment is located during the booking process.

This house is absolutely amazing, great host and such a perfect are so close to the main city and far enough to stay out of the craziness of it. Would definitely come back

We had a guest arriving for a family event and wanted her to stay near our house. This was the best flat available near us. Our guest was elderly. Nowhere in the booking did it state that the flat would be on the ground floor. This made our guest feel a bit unsafe as people can look in to the flat's kitchen. Furthermore, there is a staircase leading to the bedroom which is quite steep. Quite tasking for an elderly guest. Another point was the building entrance, you have to enter a code to enter but there's no light. We found ourselves fiddling with the phone lights etc. Not nice, especially when it's raining.

Location and apartment Vegan milks and snacks would of been good. More comfortable armchairs

Very clean and when I emailed with problems they dealt with very quickly I couldn't find the clotheshorse or hairdryer in the designated storage. 3 days in I found th clotheshorse under the bed but never found the hairdryer I would suggest that an inventory be taken of the basics be taken of the room confirming the equipment is where it should be.

It was our second time staying in these apartments, this one was bigger than our last one, which we preferred. It's a very nice flat in a great location. No fans are provided, so the flat was sweltering in the heat. Furthermore, the hist was not communicative in the slightest. I messaged them on our first night asking where the switch for the oven is located as none of the ones we could see/find worked. They never got back to me. They also never told us that builders/workers would be starting on the windows of the bedroom on the morning of our checkout. We got woken up by loud scraping outside the bedroom, of which the windows were wide open due to the heat. It's a shame, as we might not book here again.

Nice and easy stay. Great location in a cosy little flat :) The bedroom was a tight fit as it could only fit the double bed in.

Handy for city. Refrigerator broken. 32 degree heat outside. Food went off.

A really great location, not too far from the town and lots of amenities nearby. Nice pubs and a coffee shop across the road, and two little supermarkets on the street too. It is a bit basic compared to other similarly priced properties in Norwich but it's unusual to find a place with parking so that's a bonus. I actually really liked the entry system to the property, which is a code rather than a key. It was a bit of a shame to find not even a tea bag or shower gel in the apartment, as we had a 12 hour international journey and were not in the mood for shopping for basics immediately post arrival, but at least the shops were close by. I do recommend this property, but come prepared with a few essentials unless you want to go straight back out as soon as you've dropped luggage. Well worth a walk around the surrounding area if you are at a loose end, it's a really nice side of town.

Easy and simple check in. Spacious living area. Entrance to the building at the rear is not desirable, it smelt very bad throughout the building and the communal corridors were dark and dingy. Not enough cups/mugs for 4 people staying. Bathroom could have been a little cleaner for the price.

Good location for transport. Cleanliness. Bed sheets and pillowcases had stain and hair on them. Shower was dirty. Poor maintenance and quality all over. Cooking utensils and pans very used up and dirty. Oven tray rusty. On the main road so noisy... Even at night

The location was great within walking distance of city centre and booked because of that and the parking. The apartment is much needing tlc and decorating and could have been cleaner. The crockery needs renewed as chipped and that and the cutlery should be checked for cleanliness prior to guest arrival. The bath and tiles require attention and resealing.

Nice location, spacious place Internet was too slow, no WiFi signal in bedrooms.

Very nice and clean , easy introduction

The property was in a good location and reasonably priced! The hob in the kitchen didn’t work very well, it took an hour to cook bacon. the extra fan needs replacing or cleaning as the kitchen stank of cooking oil.

Location, facilities. We booked for 4 adults. 4 beds made up but only 2 sets of towels, 2 mugs and 3 cereal bowls. Phoned management company next morning - spoke to a very helpful lady. Towels, mugs and bowls were delivered within 2 hours. Excellent service but shouldn't have had to ask.

The place was a bit worn out. The management host was good, responsive and friendly. The utensil were unusable, but they bought us new fry pan and sauce pan which was quite unexpected. Bathroom hanger broken twice, but they fixed it at no time almost. Location was good walking distance to city centre. A place to recommend in this price range.

great location the hideous smell in the hall/stairway which greeted us every time we arrived at or left the building - damp mixed with unemptied bins. apartment 7 very unloved and nothing like the photos online.

Comfortable stay in a great location. We slept well, parking space a bonus, great location walkable into the City with restaurants and shops close by. Apartment could do with a little TLC (especially bathroom) as other guests have said but host company quick to respond to messages.

location and it was warm kitchen hadn’t been cleaned properly as there were sticky bits and grease around the stove.

near to bus stop, city centre there was leftover bread in the kitchen cabinet?. The toilet could have been cleaner.

Excellent location. Great apartment. Nice bedrooms, comfortable bed. Clean linen. Roomy living area. Great having shops and pubs so close. A comfortable walk into the city. The toilet wasn't as clean as it could have been. The bathroom basin had a blocked drain and we had to buy a drain clearing product to fix it. There were chippies and other food scraps under the sofa cushions. When I got the brush and shovel out of the kitchen cupboard to sweep up crumbs, the brush was so dirty and covered in hair it made me heave. I left the brush and shovel out when we left and suggested it be thrown away and replaced.

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The flat was in the location we like and was quiet as we were at the back of the building. It was very clean with loo paper & washing up stuff provided and marvelously a nice long shower mat ?. We did have a minor problem which was sorted out very quickly be email - stellar service. We would definitely book again if it is available Had a bit of difficulty with the cooker as it was electric & we are used to gas so an instruction manual would have been handy. 5he blinds were awkward to handle but a couple of emails sorted it quick smart.

Lovely apartment for the two of us, excellent location! Nil of note, if pushed to say parking, but great location balances out

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Clean bedding and towels (but only what would have expected) Appreciated the room fan. Heart sank on arrival, the entrances were unkempt and unwelcoming. The carpets were dirty and stained. The paintwork, walls and woodwork, were cracked, flaking, scuffed and dirty; the whole place needs a repaint. The blinds were dirty and greasy. Curtain poles hanging off the walls and curtains thin and dirty. Bathroom tiles mouldy. Twin room no bedside table or lamp as shown in the photo. Sitting room furniture battered and stained. The kitchen was tiny with basic equipment. No welcome pack. The oven was dirty & none of the 4 hobs could rise to the challenge of cooking pasta with kettle boiled water. Cups in cupboard were dirty.

the location Black mould in the shower, freezer was disgusting,toilet wasn’t cleaned, cupboard doors hanging off,bed falling apart floor sticky and not cleaned,fridge didn’t work our milk went sour,the whole apartment is dated and unclean. would not recommend staying here.

Apartment was in a really great location, good walking distance from the city centre and it was amazing having a coffee shop right across the street!

Nice flat for 4 people. Cleanness is an issue.

Property was in a good location. This property was tiny , the pictures make it look spacious it certainly is not that !! All areas of this property are tired , mould in the bathroom, dirty kitchen . Dusty dirty skirting boards bubbled vinyl flooring not reaching the skirting boards . The sofa was so marked and stained we didn’t even sit on it !!!!

Layout of apartment was great Plenty of hot water ?? Great location to city centre, and easy access to bus routes. Double bed was very comfy, room spacious. Heating very easy to control Definitely a bonus having a parking space at the back (bay number needs making clearer thou) Overall ideal for a city weekend visit with friends The stairs!! ? The handwritten hob dial numbers/letters were really hard to read, making it very difficult to use. The grill thermostat didn't appear to be working; the light was on in the oven but the element didn't heat up. Single beds were a little uncomfortable and the duvets too small.

Ya conocía un poco la Ciudad, pero he podido conocerla mejor. Mi hija está en la universidad El no poder aparcar cerca

Lovely flat in an excellent location - ideal with plenty of really good local amenities and just a short stroll to Norwich city centre highlights. Parking for car was invaluable. Beds, furnishings and facilities perfectly fine Only minor downside was a couple of bedside lights not working

The flat was warm and clean and in a really good location for us. We were slightly disappointed that a dishwasher was listed but there wasn’t one. And the kitchen needs restocking with glasses and cutlery. But it’s in a good location, spacious enough for 2 couples and very clean

Good location, 15/20 mins walk into town, facilities largely good

Great location, beds were very comfy and it was quiet and a very nice area to visit. The apartment does need updating and a good clean along with replacing the equipment such as Iron, cutlery and plates etc.

Perfectly located apartment - an easy walk to the city centre, but with plenty of bars, restaurants and shops nearby. It was great to have a designated parking space. Although on a busy road, the bedrooms are at the back of the property so it’s really quiet at night. The beds were comfortable and there’s lots of storage space for clothes. We had a really good stay!

Great flat. Very well presented and great location. Thank you!

Perfect location to explore the city. We had a fantastic time!

Nice flat - comfortable beds, convenient for local shops/pubs, parking space. Decor a little tired in places.

Great apartment. Good location, great to have a private car park. Bed was nice and comfy.

Excellent location, price and size. No frills! There was an issue with check-in but the host made a quick resolution to ensure it went as smoothly as possible! Wifi was a bit spotty at times (mostly at night) so if you need to WFH, just plan your hours accordingly. Would stay here again.

Fantastic place to stay, many shops, close to city center

brilliant location, lots of amenities close by. Parking space was an added bonus. Cute place, loved the split level.

Flat 5 is superbly located on the Unthank Road, a mere 10-15 minute walk away from the city centre. Having a parking space on-site was a must for us, and it's within a few minute's walk of a number of pubs and places to eat. Access via key coded doors is a pain, but we got used to it. The lounge and bedrooms were spacious and comfortable, but we felt that the bathroom looked tired and could do with freshening up (things like the fixtures needing tightening up, a lick of paint, perhaps a mirror in the alcove behind the toilet?). We had a issue with the toilet flush having failed, which was fixed during rh day whilst we were out. The kitchen was reasonably stocked with crockery, but this again could do with being updated and expanded as some items are a bit mismatched. That said, we enjoyed out time and would definitely come back purely for the access to the city. We recommend a meal at The York NR2, and breakfast at the Unthank Kitchen.

Lovely apartment, really clean and the beds super comfy. Not far from town and a great place to use as a base if visiting the broads, Great Yarmouth etc...

Well located flat for weekend break. Designated parking place really helped. Good Adnams pub opposite.

A bright and spacious apartment. Located in a vibrant part of Norwich with lots going on. Access to the apartment was straight forward.

A lovely place to stay with useful facilities (washing machine, oven, fridge, microwave). Good location, close to lots of pubs and restaurants, and small supermarkets.

Fantastic apartment only 15 minutes walk into centre of Norwich. Very quiet, clean and spacious.

Clean, well-furnished rooms with keycodes for all the doors. Situated conveniently near to shops and pubs with a 10-20 minute walk into town. Tesco's nearby was ideal as there were no additional things like tea/coffee available. Car parking was useful and someone was available to answer queries through the app over the weekend. Thanks for letting us stay.

Great place to stay in Norwich!

The flat was in a great location, only a short walk from the city centre. It was easy to find and the dedicated parking space was extremely useful! The flat was lovely and bright, clean and very comfortable! Thanks very much for a great stay, we will be back again soon!

Excellent! We had a good time. Close to Norwich city center.

Totalmente recomendable

The flat is nicely kept, clean, comfortable and warm. Ideal walking distance into the City and handy for the university as well. Good value and the parking was very useful too.

Flat was very conveniently located. Facilities were excellent and plenty of hot water and heating. Very useful to have parking included and would happily stay there again.

A really nice flat in a good location near the centre of Norwich, just 15 minutes walk away. There are also 3 pubs, local convenience stores and cafes within a minute or twos walk, making this a super convenient location.

A spacious 2 bed apartment that comfortably accommodated three adults and a teenager. The location has great local amenities (lovely pub/restaurant; Cafe Nero; cafe; fish and chips etc) and a Tesco Express 3 minutes walk away. The city centre is a 10/15 minute walk, but pretty level. Great to have a parking space, as parking is quite an issue!

Highly recommended. Fantastic stay! Everything you look for in a place to stay- safe, Clean, comfortable beds, fluffy towels, modern, lots of hot water, ideal location in Norwich (with shops near by, bus routes and restaurants). We were so impressed by all the apartments, and it was perfect for all our family to stay in the same place but in different apartments. Lovely big windows letting lots of light. Such a nice space. Would book again.

A clean and well presented flat exactly as described and in a nice area of Norwich, complete with handy Fish & Chips across the road and some nice pubs on-hand. We especially liked the cooked breakfast at the Unthank Kitchen just down the road

Great apartment with everything you need, lots of space and very light, the different levels were loved by our child! It’s 10 minutes walk from city center or bus stop opposite flat. Loads of local facilities within 2 minutes walk, chemist, supermarket, coffee shop, pub, restaurant, hairdressers and newsagents. Thank you

Great apartment in a fantastic location. We stayed here with our 2 children and the location worked really well for us. Just a short walk into the city, and some great pubs / takeaways / Tesco Express on the doorstep. The flat was clean and adequately furnished. The bedrooms are at the back of the apartment so no noise from the road at the front. Great to have a parking space too. We were really pleased with this apartment and would certainly stop again.

Very well presented (looks to be a newly converted pair of houses) spacious, comfortable and super clean flat with parking. Nice area, 15 or so minutes walk to the city centre. Good local amenities (Tesco express, cafe Nero, couple of nice pubs serving food and a lovely looking restaurant) all very close by. Bus stop opposite. Comfortable beds, lovely linen, good shower. TV in the sitting room. Kitchen looked well enough equipped for a night or 2 with the basics but not really put to the test as ate out. Very helpful & responsive host company.

This is a place exactly as described. Spacious, clean and quiet bedrooms. During our stay the dishwasher had some drainage problems. I hope that it has been fixed by now.

This flat is in a great location and is good value for money. In reality, it is looking a little bit tired and is not brilliantly equipped, compared to most Airbnbs we have stayed in, e.g. only three dining chairs when it sleeps four. Probably because it is run by an agency, it is lacking a bit of TLC.

Great weekend stay here. Good location to walk into town. Would recommend!

Great apartment, well equipped and very clean. Good location, it's a short and easy walk to the city center. We will definitely stay there again.

Lovely spacious apartment with everything you need for a self catering stay. Its very clean with Immaculate bedding and towels and plenty of places to eat and drink close by if you dont want to cook. Great for a family ir two couples.

Good location for town and uni and more spacious than you think!

Fantastic location and spacious flat. There are several great food options across the street as well as the 25 bus line which is a quick ride into the city centre and train station. Sascha is a fantastic host and very quick with communication. We will certainly be booking again on our next trip to Norwich.

Lovely apartment in a really nice, calm area of Norwich. Easy check in. Lovely and clean. Huge TV. Warm and cosy. We enjoyed staying here!

Second stay at Sacha’s place because it is just right. Parking a great bonus.

Spacious clean apartment with parking, good location within 15 mins walk of Norwich centre

Great place for a stopover. Parking a great bonus. Plenty of local amenities.