Town House

The house was clean and tidy and had all the facilities that we needed. It didn’t smell of dogs and being next to the grave yard wasn’t a problem. The fridge was broken and all our food went off. As the fridge could not be fixed (which is understandable) I was told I would get a £30 refund for our food that had gone off - 8 weeks later and 14 emails in and I am still chasing this refund after providing my receipt. I’m not sure if “Host and Stay” are some sort of scam company or just completely incompetent (I don’t like doing business with either!) but this has put me off staying here again when we return to the area next Summer. Sadly I wouldn’t recommend to my friends and family and would advise people to steer clear as there appears to be something odd going on with “Host and Stay”.

Property Management fell significantly short & highly unsatisfactory. Key Issues Misleading Amenities: Listing advertised washer & dryer, on arrival discovered there was NO dryer. Broken Appliances: Refrigerator was non-functional. Unacceptable Cleanliness: Dirty dishes & greasy pans in cupboard. Missing Essentials: No coffee maker, as advertised. Cigarette Odor: 1st floor reeked of cigarette smoke; presumably a non smoking house We intended to cook nightly meals, which was impossible due to the non-functional refrigerator. Our groceries of salads, vegetables, chicken, fish, and purchased meals had to be discarded causing additional expense. Despite repeated attempts at resolution over the 5 nights, none of these issues were resolved. Host/Stay offered a refrigerator technician OR a possible move after day 2. We chose the tech, though later told a new refrigerator would be delivered after our departure. 50% refund requested. They offered 20%. Property fine; not management

This is a great holiday home away from home. Decor is slick and modern. Bedrooms are calm and comfortable. Plenty of toilets and bathrooms. The kitchen has all you need to make any meal you want. It was nice to have a washer handy, along with the microwave and dishwasher. The back garden is a nice outdoor sanctuary to spend a mild night talking about your day at the seaside. The hosts were very helpful and communicative. The check in/out process was seamless. If I come to this area again, I would definitely want to book here. Thank you for such a wonderful stay!

Great place lovely out door bit too ??

It had a really bad smell to it, the fridge stunk of fish

It was ok but expensive.

The location was lovely. The house was clean, and well looked after. Absolutely 0 complaints and would definitely recommend it.

We loved our stay in the Townhouse ,Ashcroft Mews, Seaham. This house is just fabulous inside, modern , clean ,very comfortable ,cosy and well equipped . The two double beds are super comfy and the kitchen perfectly equipped for creating meals to eat in the lovely dining space inside or outside in courtyard area with good patio furniture and attractive plants surrounded by a border fence for privacy.The bathrooms are new and tastefuly fitted . Please don't let it's location , just set back from a road and bordering a cemetery ,prevent you from booking. On first arrival it's front exterior seems a ittle unattractive but it's a great place to stay ! Please don't let it's location , just set back from a road and bordering a cemetery ,prevent you from booking. On first arrival it's front exterior seems a little unattractive but it's a great place to stay ! Its a shame that the front area of rough grass can't be made more attractive and garden like but that may not be possibe in a mews type adjoining property. Minor decorating in a better matching colour needs to completely cover a past watermark in the lounge area to make the property perfect.

Was not happy about having to pay extra Fees on top of Air BNB costs. It should be included. I only stayed 2 nights and had to pay £25 insurance fee on a third party site. Even though I paid in full for my stay they withheld the checkin code until I paid the £25. The shower also turned itself on in the middle of the night which woke my child at 2am, not ideal.

Great place, very clean, tidy and would highly recommend ??

It was clean and a nice lounge but sadly property seems to have been neglected as maintenance issues not dealt with and garden overgrown at front. Nice back courtyard. Clean bathrooms . Felt basic but functional Cooker broken and not able to be used throughout our stay despite being broken obviously before we arrived all knobs broken off. Badly stained ceilings in lounge with old brown water stains from old leak. Garden in front of property very deep grass and weeds and overflowing wheelie bin and rubbish No bathroom bin in one bathroom No safety catch on upstairs bedroom window which could open wide like a front door and we had young child staying Downstairs loo fan whirring and broken Property managed by 3rd party and system in place whereby you have to pay damage deposit to their choice of insurance which is non refundable and then the damage is already there when you arrive !!! Location close to Seaham however in a not v pleasant area . When we pulled up outside after driving 4 hours disappointment was the feeling. Bedroom directly overlooks a cemetery and it’s so close you can read the headstone names clearly ?

Das Haus war super schön und für Hunde einfach super. Grade die Umgebung zum Wandern und spazieren ist einfach Klasse. Die Kommunikation war Klasse schnell und unkompliziert. Wir kommen jederzeit wieder gern zurück.

Very nice house. Comfortable. Easy access to the station. We came for an event in Sunderland and it was very easy to get around. All in all it was just the job for what we required.

Disappointed but acceptable. Reached out to host company before booking to explicitly ask if all previous review concerns about the oven & shower in this unit had been corrected, they gave a resounding "yes, in full". This was incorrect. The main shower head leaks from the top and absolutely needs replacing, and the oven knob for temperature control is a complete bust. I had to macguyver/make an educated guess trying to use it for the few meals we had staying in - wanted to cook more, but didn't feel safe not knowing what was actually hot enough. Glaring issues aside, unit was easy to find, easy to check-in & out of with a key lock box and proactive messages/reminders from the host. Private little back patio was nice. These townhouses backs onto a pretty cemetery, even nicer. Clean and tidy upon arrival, Clare did a wonderful job. Interesting trying to use such small bathroom sinks. Proximity to The Lookout & beaches, Morrisons, are your biggest plus sides. Need sign for where to park.

The property was very well equipped so we settled in immediately. Very clean and comfortable. We felt very much at home. Very quiet location but within easy reach of shops and restaurants. Just perfect for our visit to the area Nothing

The property was as described and was perfect for our stay, very comfortable and clean and tidy.

Loved this little house, it had everything we needed, modern, ckean and it was easy to find and well situated. Would reccomend.

Well equipped house, nice toiletries, great size TV. Nicely furnished, well heated and nicely decorated. The pillows were way too hard. The front of the house is in a bit of a state, loose paving and no security light, a bit unkempt. The shower leaks and has done for a while which is worrying when there is a damage deposit which has been paid. I wasn't happy about paying a damage waiver at all really. Never had to pay this with previous booking.com bookings.

Great accommodation, very clean, dog friendly, great facilities, comfortable. Posted back some laundry we accidentally left at the property. Partially refunded us for a complaint. Oven did not work. Contacted Host and Stay on arrival and was told someone would be in contact the following day to fix the oven but was not contacted about our complaint until after the holiday. This meant we could only use a microwave while there. After the holiday, Host and Stay offered us a 15% refund to make up for the inconvenience (which we really appreciated).

Very clean inside, pretty much home from home. Outside could do with a tidy up, litter and leaves etc, but also the paving slabs need resetting as loose.

Comfortable, basic but as per photos, has everything you need. Convenient spot tho graveyard very close at back.

Modern house with parking. The large tv, WiFi. The quiet neighbours at the back of the property ? There was nothing we loved our stay

Very modern, clean and comfortable, well equipped kitchen A book or folder from owners with informayion would be good, there were signs of some damage and i feel guests need to be assured they will not be held responsible. A hairdryer and footstool would be good

nice place to stay nice and quiet and private

The house was very clean, fantastic shower, had everything we needed. Loved the view from the back garden? The front garden/driveway... the grass was quite long, lots of weeds, bins overflowing.. bottom step broken... nearly fell.

House looked perfect in the photos, however on entry there was a strong smell of stale cigarette smoke throughout the whole property. (Advertised as a nonsmoking property). We rent many holiday properties this one could have been far better equipped. No wine glasses at all, only six huge glasses. We had to buy wine glasses from asda! One tea towel provided for a 7 night stay (also bought tea towels). Large hole in the kitchen door and crack in the bottom of the bath. I reported these issues to Host and Stay the day we arrived, but got no reply. However, house was clean, beds comfortable and great to have the big TV complete with Netflix and Prime.

We were staying here for work & had everything that we needed for this & incredibly comfortable.

Good modern property, very clean and comfortable stay. Will stay again.

Very pleasant house. Very comfortable.

Perfect

The house was great. Two bathrooms and an outdoor eating area were highlights for us. Had to drive to the beach in Seaham as a bit too far to walk, so location could have been better for us as we were on holiday.

Stay was ok, very quiet area.

The facilities were clean and tidy It charged deposit before checking in, options of a non-refundable £25 or a refundable £250 to be returned 7 days after checking out. We didn't want to pay a large amount before our stay, so we chose to pay extra £25. After we paid, they continued to send me messages to urge me pay for the deposit, making me feel this as a scam since I paid already. After a long time, they finally sent me the detail information of the property. Overall, this communication was terrible.